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HomeMy WebLinkAboutAgenda Packet - Community Advisory Commission - 05/12/2020COMMUNITY ADVISORY COMMISSION MEETING In an effort to prevent the spread of COVID-19 and in accordance with Governor Newsom's Executive Order N-25-20 and N-29-20, this meeting is being conducted via teleconference. There will be no public location for attending this meeting in person. Members of the public and Shareholders may listen and provide public comment telephonically. Anyone wishing to join the meeting may do so using the following information: DIAL: 1-510-338-9438 and enter ACCESS CODE: 620 138 487## You may also join via webex.com: LinkMEETING# 620 138 487 and PASSWORD: EVWD2020 May 12, 2020 - 6:00 PM 31111 Greenspot Road, Highland, CA 92346 AGENDA CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL OF COMMISSION MEMBERS PUBLIC COMMENTS Any person wishing to speak to the Board of Commissioners is asked to complete a Speaker Card and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to three (3) minutes, unless waived by the Chairman of the Commission. Under the State of California Brown Act, the Board of Commissioners is prohibited from discussing or taking action on any item not listed on the posted agenda. The matter will automatically be referred to staff for an appropriate response or action and may appear on the agenda at a future meeting. 4. Community Group Appointment Process 5. Commissioner Comments 6. Staff Comments ADJOURN Pursuant to Government Code Section 54954.2(a), any request for a disability-related modification or accommodation, including auxiliary aids or services, that is sought in order to participate in the above-agendized public meeting should be directed to the District Clerk at (909) 885-4900 at least 72 hours prior to said meeting. DISCUSSION/INFORMATIONAL ITEMS 2. Fiscal Year 2020-21 Budget Overview 3. Emergency Response Update 1. APPROVAL OF CONSENT CALENDAR All matters listed under the Consent Calendar are considered by the Board of Commissioners to be routine and will be enacted in one motion. There will be no discussion of these items prior to the time the commissioners consider the motion unless members of the commission, the administrative staff, or the public request specific items to be discussed and/or removed from the Consent Calendar. a. Approve the January 14, 2020 Commission Meeting Minutes b. Approve the February 11, 2020 Commission Meeting minutes 1 Minutes 01-14-2020 cmc Subject to approval EAST VALLEY WATER DISTRICT January 14, 2020 COMMUNITY ADVISORY COMMISSION MINUTES Cecilia Contreras, Senior Administrative Assistant, called the meeting to order at 6:00 pm and led the flag salute. PRESENT: Commissioners: Dondalski, Laster, Miller, Yauger ABSENT: Commissioners: None STAFF: Kelly Malloy, Director of Strategic Services; Cecilia Contreras, Senior Administrative Assistant; Brian Tompkins, Chief Financial Officer; Nate Paredes, Business Services Manager GUEST(s): Habib Isaac, IB Consulting PUBLIC COMMENTS The Senior Administrative Assistant declared the public participation section of the meeting open at 6:01 pm. There being no written or verbal comments, the public participation section was closed. The Senior Administrative Assistant switched agenda item #3 to be moved up to agenda item #2. APPROVAL OF THE NOVEMBER 12, 2019 COMMISSION MEETING MINUTES M/S/C (Yauger-Laster) to approve the November 12, 2019 Commission meeting minutes as submitted. RATE HEARING UPDATE The Chief Financial Officer introduced the District’s consultant Habib Isaac from IB Consulting to present the Rate Study. Mr. Isaac stated that the District contracted with his agency to conduct a Cost of Service Analysis; that this information will be used to develop recommendations that will be presented to the Governing Board to consider for adoption at a public hearing; that the key elements for consideration is the continued need for infrastructure investments, an on-going commitment to the water supply, and to avoid added costs that would result from deferred maintenance; that the District is responsible for maintaining rates that meet the needs of providing world class service to the community. Information only. 2 Minutes 01-14-2020 cmc STERLING NATURAL RESOURCE CENTER PROJECT UPDATE The Director of Strategic Services presented an update to the Commission regarding the Sterling Natural Resource Center including but not limited to: the progression of the design-build with the co-digesters, the sales tax exclusion has been recommended by State personnel for approval, working on the settlement agreement with the City of Highland, Wildlife Hazard plan has been submitted to the FAA for review, continuing to work with Southern California Edison and AQMD, a pathways program will begin in February with the students from Indian Springs High School, and that the District continues to keep its residents informed of the progress through bill inserts. Information only. COMMISSIONER COMMENTS Mr. Yauger stated that he would like to see the Tier 2 usage be explained in more detail during the redesign. Mr. Dondalski commented that he spoke with his neighbors about the District’s Budget Based Rates and presented the feedback to the commission members. Dr. Miller suggested that the District provide information about educating customers about the Bunker Hill Basin. Mr. Laster stated that he enjoyed the presentation today. STAFF COMMENTS The Director of Strategic Services stated that Mr. Jaurigue had resigned from the Commission and that staff will be promoting the position to the community for applications; that the news had recently shared a story about water conservation that was inaccurate and the next meeting will have an agenda item to discuss; and thanked the Commission for their time and the next meeting is scheduled for February 11, 2020. Information only. ADJOURN The meeting adjourned at 8:08 pm. ________________________ Kelly Malloy Director of Strategic Services 1 Minutes 02-11-2020 cmc Subject to approval EAST VALLEY WATER DISTRICT February 11, 2020 COMMUNITY ADVISORY COMMISSION MINUTES Cecilia Contreras, Senior Administrative Assistant, called the meeting to order at 6:00 pm and led the flag salute. PRESENT: Commissioners: Dondalski, Laster, Miller, Yauger ABSENT: Commissioners: None STAFF: Kelly Malloy, Director of Strategic Services; Cecilia Contreras, Senior Administrative Assistant; Roxana Morales, Public Affairs Specialist; Melissa Valdez, Public Affairs Manager GUEST(s): Members of the public and local stakeholders PUBLIC COMMENTS The Senior Administrative Assistant declared the public participation section of the meeting open at 6:01 pm. There being no written or verbal comments, the public participation section was closed. HAZARD MITIGATION PLAN UPDATE The Director of Strategic Services presented the Hazard Mitigation Plan (HMP) to the Commissioners. She stated that the final version of this document is submitted to Federal Emergency Management Agency (FEMA) and California Offices of Emergency Services (CalOES) for review and comments; and that when the District receives the approval letter, it will be sent to the District’s Board of Directors for final approval of the document. Ms. Malloy explained that with this document, the District becomes eligible for FEMA mitigation grants or reimbursement funds should an emergency impact the service area. She provided information about the plan to include the following but not limited to: how the Hazard Mitigation Plan evaluates manmade and natural hazards; that it develops a strategy to reduce or eliminate impacts, including damage to infrastructure and/or interruption to critical water and wastewater services that impact the service area; and that it breaks the cycle of disaster, damage, restoration, and repeated damage by improving District assets. She reviewed the mitigation goals and objectives for each hazard that the District felt would impact the service area. The top risks that were assessed are: earthquake, drought, wildfire, floods & flashfloods, dependency hazards, physical adversary, cyber-attack, and proximity hazards. 2 Minutes 02-11-2020 cmc Ms. Malloy opened the agenda item for discussion. Representatives from local stakeholders and the commissioners were able to ask questions and staff answered appropriately. Information only. STERLING NATURAL RESOURCE CENTER PROJECT UPDATE The Director of Strategic Services presented an update to the Commission regarding the Sterling Natural Resource Center including but not limited to: reimbursement funds received from the State; that staff is currently working through the Urban Greening Grant for the landscape portion and the sales tax exclusion; construction is still moving along with extensive cooperation with Southern California Edison and the Regional Water Control Board; staff is working with the South Coast Air Quality Management District for public noticing with the surrounding community; and an overview of the outreach material provided through bill inserts, the website, social media, and advertising. Information only. LEGISLATIVE UPDATE The Director of Strategic Services reported out about implementation of SB 998 and how the District has implemented changes to be in compliance including a change in the past due reminder letter format, disconnection notices timing and format, and payment options available to customers. Ms. Malloy gave an update to the current state water use efficiency regulations which is changing the standard for indoor gallons per person per day from 55 to 50 by 2025 along with additional reporting requirements to the State. Ms. Malloy stated the she will be visiting Sacramento for office visits with elected officials along with the General Manager/CEO, Board President, and Board Vice President. Information only. OUTREACH UPDATE The Director of Strategic Services stated that the District continues to outreach to the community with bill inserts, social media, the website, direct mailers, and print advertisements; that the District has been highlighting the following but not limited to construction projects, in-house pipeline projects, sewer line replacement project with San Manuel Band of Mission Indians, Sterling Natural Resource Center, warning about avoiding technology scams, and conservation. Information only. 3 Minutes 02-11-2020 cmc COMMISSIONER COMMENTS Mr. Yauger stated that he had a very positive experience when calling in for Ms. Malloy and instead of being sent straight to voicemail, they were able to assist him with what he needed. Mr. Laster stated that he received the notice from San Manuel that they will be doing work along with East Valley Water District in the area. STAFF COMMENTS The Director of Strategic Services stated that the next meeting is scheduled for May and the discussion will be about the upcoming budget, and that she will keep the commissioners updated about the vacant position for Commissioners and the SNRC community group. Information only. ADJOURN The meeting adjourned at 8:08 pm. ________________________ Kelly Malloy Director of Strategic Services R es p ec tfully s ubmitted : Kelly Mallo y Directo r o f S trategic S ervices B O AR D AGE N D A S TAF F R E P ORT Agenda Item #2. Meeting Date: May 12, 2020 To: C ommis s io n Members F rom: Direc tor of S trategic S ervic es Subject: F isc al Year 2020-21 Bud get O verview R E C O MME N D AT IO N: T his items is fo r informatio n o nly, no actio n is req uired at this time. B AC KGR O UN D / AN ALYS IS : Each year the Dis tric t d evelops an annual budget to take effect on July 1, b eginning the fis c al year. T his proc ess typ ically begins in January with the develo p ment o f Distric t-wid e G o als , whic h are ultimately ad o p ted as the G eneral Manager/C E O 's annual goals. T hese goals then facilitate the develo p ment of P ro gram G oals and O b jectives for consideratio n b y the G overning Bo ard. F ollowing the develo pment o f the expec tations , the p ro gram expend itures are d evelop ed . C onc urrently with the development o f thes e targets , financial revenue projec tions are d evelo p ed to antic ip ate the available funds for us e. S hould there b e exc es s ive expens es beyo nd anticipated revenues , then the expec tations may need to be adjus ted to fit within the financial cons traints o f the Dis tric t. O nc e d evelo p ed , the d o c ument is p res ented to the G o verning Board for cons id eratio n. By law, the Dis trict mus t ad o pted by June 30 o f eac h year. T his d o cument serves as a guid e fo r ac tivities throughout the fisc al year. It is an es s ential tool for trans p arenc y into the p riorities , ac tivities, and costs of o p erating the District. AG E N C Y G O ALS AN D OB J E C T IVE S : G o al and O bjec tives I I - Maintain a C ommitment to S us tainab ility, Transparenc y, and Ac c o untability a) P rac tice Trans parent and Ac countab le F is cal Management d ) P rovide Q uality I nfo rmation to Enc o urage C o mmunity Engagement ATTACH M E N TS: Description Type Goals and Objectives P resentatio n P resentation Revenue P rojections P resentation April 15, 2020 GOALS & OBJECTIVES 2 DEVELOPMENT OF GOALS & OBJECTIVES Support Agency Strategic Plan Support 5-Year Work Plan Support District-Wide Goals Key Considerations •Source Water Quality •Infrastructure Projects •Cybersecurity •Technology •Regulations •Funding 3 DISTRICT-WIDE GOALS Optimize Infrastructure •Continue Analysis For The Potential Construction of an Additional Surface Water Treatment Plant •Proceed With Efforts To Complete The Consolidation Of Mutual Water Companies in Progress Financial Stability With Full Understanding Of Operational Complexities •Evaluate The Benefits Of Restructuring Current Bonds To Take Advantage of The Financial Market •Initiate The Cost Of Service Analysis For Wastewater Collection And Treatment In Preparation For The Operations Of The Sterling Natural Resource Center (SNRC) Protect Organizational Investments •Update The District’s Succession Plan To Better Understand Potential Organization Changes and Growth •Develop Internal Efforts to Communicate The District’s Brand and The Importance of Protecting The High Expectations That it Includes Maximize The District’s Position •Complete The Installation Of Smart Meters Throughout The District •Begin Developing Operational Plans And Identifying Contract Services Necessary For The Sterling Natural Resource Center Have Others See The District As A Premier Agency •Initiate Efforts To Establish Contractual Relationships Regarding High Stream Food-Waste To Prepare For Energy Generation At The SNRC •Increase District Engagement With Regional And Industry Activities To Share The Success Experienced Through The District’s Vision PROGRAM SUMMARIES 4 FINANCE & ACCOUNTING 5 FINANCE & ACCOUNTING 6 Finance and accounting oversee the business operations of the District in order to provide accountability and adequate control over the use of District funds. Staff downloads meter read data, audits data, and submits data files to a third-party vendor for bill printing and mailing. The department also also maintains the financial systems and records in accordance with Generally Accepted Accounting Principles (GAAP) as well as applicable laws, regulations, and District policies. Chief Financial Officer Sr. Administrative Assistant Business Services Manager Accountant Sr. Accounting Technician Accounting Technician Total Employees: 6 Completed a Water and Wastewater Rate Study and Update the Miscellaneous Fee Schedule •Completed the Water and Wastewater Rate Study •Completed the Capacity Fee Study Implemented Sound Financial Practices to Preserve and Enhance the District’s Financial Position •Received awards from both the Government Finance Officers Association (GFOA) and the California Society of Municipal Finance Officers for the District’s 2019-20 Budget •Issued and received GFOA Awards for Outstanding Achievement for the District’s June 2019 Comprehensive Annual Financial Report and Popular Annual Financial Report •Amended the Finance Agreement and received $40.9 M from the SWRCB for reimbursement loans for the SNRC Link Fixed Asset Information in Tyler Accounting System to Digitized Maps in Geographical Information System (GIS) Program •Completed the linking of FY 2018-19 Water and Wastewater projects Other Accomplishments •Saved the District approximately $67,000 annually by executing a contract with a new merchant service provider ACCOMPLISHMENTS 7 •Work with Bond Council to restructure current bonds to take advantage of the financial market and record the debt in accordance with GAAP •Coordinate Public Hearing and noticing efforts with Public Affairs to comply with Proposition 218 requirements and implement adopted rates in District’s utility billing software •Identify the financial impact with affordable-rate regulation consideration working in collaboration with Conservation and Public Affairs Financial Stability with Full Understanding of Operational Complexities •Develop a listing of vendors and contract services based on recommendations from Engineering and regional wastewater agencies •Develop a comprehensive salaries and benefits analysis based on the staffing schedule for the SNRC and the District •Develop an allocation plan to determine each funds’ proportionate share of the SNRC operating and capital costs Fully Understand the Cost Associated with the SNRC Operations •Hold a series of meetings with Engineering and Information Technology staff to fully understand linkage between Tyler and GIS •Develop plan for estimating costs in Tyler for old assets and for distributing costs in GIS Link Fixed Asset Information in Tyler Accounting System to Digitized Maps in Geographical Information System (GIS) Program GOALS & OBJECTIVES 8 INFORMATION TECHNOLOGY 9 INFORMATION TECHNOLOGY 10 Information Technology (IT) is responsible for the strategic alignment of technology with the District’s initiatives. Staff maintains the enterprise systems, network, cybersecurity, and computer hardware. Information Technology Manager Network Administrator Information Systems Technician Total Employees: 3 Proactively Replaced Hardware and Software Approaching End-of-Life Cycle •Proactively replaced all end-of-life workstations and laptops •Implemented InframapNow mapping software Improved IT Infrastructure for Reliable and Secure Services •Installed treatment plant firewalls Other Accomplishments •Improved SCADA wireless performance •Deployed 20 iPads to Field staff •Completed 5-year IT Strategic Plan ACCOMPLISHMENTS 11 •Broaden network server infrastructure by upgrading End-of-Life Cisco servers and VMware licensing to support the SNRC and Plant 134 •Work with Operations to enhance SCADA infrastructure and improve radio communication at each site •Expand hardware needs for operations staff and simplify staff processes through mobile devices Fortify IT Infrastructure for Reliability and Expand Services for HQ, SNRC, and Plant 134 •Engage staff with cybersecurity training and monthly Phishing emails to mitigate security risk •Heighten IT staff knowledge and skills through professional development for IT standards •Assess and enhance remote capabilities for staff and EOC operations •Implement imaging software to allow image and recovery of computer systems to minimize downtime Proactively Improve Systems and Cybersecurity Measures for Internal and Emergency Response Functions •Work with consultant to enhance reporting and business analytics through Microsoft BI •Assist Finance with GIS and Tyler integration •Expand DocuSign E-form capability to streamline internal processes and create another outlet for customer and District engagement •Work with Operations to select an asset management system •Assess Cityworks and current GIS infrastructure with Engineering to fit the organizational needs recommended through the IT strategic plan Analyze Current Systems to Enhance Reporting and Automate Processes GOALS & OBJECTIVES 12 CUSTOMER SERVICE 13 CUSTOMER SERVICE 14 Customer Service provides the community with prompt, courteous, and world-class customer relations. As the primary contact point with residents, this program explores opportunities to provide •Thorough and accurate responses to billing inquiries •Convenient locations and methods for payment •Resolve customer concerns about service delivery by requesting assistance from field personnel •Follow up with customers regarding the resolution to their concern Sr. Customer Service Rep Business Services Manager Customer Service Rep III Customer Service Rep II (2) Customer Service Rep I (2)Customer Service Rep I (0.5) Total Employees: 6.5 Developed Strategies to Address Organizational Service Needs •Launched AMI customer portal •Implemented the use of Intellius to research landlord info/contact •Implemented disconnect service orders through municipal online portal •Worked with 3rd party vendor to validate all service addresses within the District in compliance with USPS Modified Processes to Comply with Changes in Legislation while Maintaining Financial Stability •Assisted with the launch and implementation of SB 998 Other Accomplishments •Successfully transitioned to working from home during COVID-19 pandemic •Resolved ongoing issues with automated phone check payments ACCOMPLISHMENTS 15 •Work with Field and IT in Re-Evaluating Cityworks and attend product demonstrations for alternate work order system if scheduled •Develop SNRC action plan and, if necessary, prepare justification for additional full-time employee •Work with IT to activate autopay with credit card while remaining PCI compliant •Work with Business Services Manager to update physical/digital access where needed Develop Strategies to Address Organizational Service Needs •Meet quarterly with Public Affairs for updates on proposed/pending legislation •Reassess written policy and departmental procedures related to SB 998 •Assist with preparation of Customer Service talking points to address customer inquiries related to proposed Water Tax legislation •Review and propose changes to Miscellaneous Fee Schedule related to Customer Accounts Modify Processes to Comply with Changes in Legislation while Maintaining Financial Stability •Estimate water saved, log all leak notifications, and contact customers to minimize water losses •Work with Public Affairs to create customer educational materials about Smart Meter Portal and setting up alerts •Review routes and billing dates for possible changes to accommodate timing of bills to customers on fixed incomes Work with Engineering and IT to Complete AMI Installations and Fully Utilize Smart Meter Capabilities GOALS & OBJECTIVES 16 ENGINEERING 17 ENGINEERING 18 Engineering is responsible for planning and overseeing infrastructure projects designed to maintain safe and reliable water and wastewater services. Staff manages the capital improvement program, coordinates with new development, and provides technical support for the infrastructure system. Director of Engineering& Operations Sr. Administrative Assistant Sr. Engineer (3) Total Employees: 5 Developed and Implemented the District’s Capital Improvement Program to Address Rehabilitation and Maintenance Needs While Also Preparing for New Development •Completed master service contracts for rehabilitation of reservoirs and the rehabilitation of Reservoir 1 at Plant 39 •Managed the completion of Phase 4 of the AMI Project and led efforts to pre-purchase materials for subsequent phases to realize cost savings •Supported the design and construction of the sewer main upsizing and replacement in Sterling Ave and Marshall Blvd being performed by the San Manuel Band of Mission Indians •Provided engineering support on water main replacement work performed by the Operations Department on Rockford Ave, Del Norte Pl, Del Norte Cir, Lomita Pl, Val Mar Cir, Yuma Dr, and Barton St Developed Plans to Optimize District Utilization of Local and Imported Surface Water •Completed an evaluation of enhanced coagulation at Plant 134 to assess its potential to address disinfection byproduct formation •Initiated an investigation to increase capacity for sludge handling at Plant 134 •Completed a feasibility study for a water treatment plant at the east-end of the District’s service area Supported Steps Necessary for Advancement of the SNRC •Led evaluation of digesters and completed design of the digesters and associated systems •Continued permitting work with regulatory agencies ACCOMPLISHMENTS 19 •Issue design and construction contract for rehabilitation of reservoir at Plant 108 •Complete rehabilitation of Plant 101 •Facilitate completion of design for main replacement projects identified in CIP for FY 2020-21 •Support the development of CFD for the Highland Hills development •Continue to lead AMI implementation Develop and Implement the District’s Capital Improvement Program to Address Rehabilitation and Maintenance Needs While Also Preparing for New Development •Complete pre-design report for the Water Treatment Plant at the east-end of the District’s service area •Initiate contract for design-build of process improvements related to disinfection byproduct control at Plant 134 •Install meter facilities and reporting tools to document North Fork water going to surface spreading Develop Plans to Optimize District Utilization of Local and Imported Surface Water •Lead development of facility start-up plans •Support construction efforts by facilitating any documentation or decisions necessary •Continue working with regulatory agencies to receive needed approvals and permits Support the Steps Necessary for Advancement of the SNRC GOALS & OBJECTIVES 20 METER SERVICES 21 Field Service Supervisor Meter Reader I (2)Meter Reader II METER SERVICES 22 Meter Services is responsible for reading all District meters monthly for billing, addressing on-site customer meter-related requests, and customer service assistance. Total Employees: 3 Developed Inspection Program for Facilities in AMI Areas No Longer Read Manually •Created a prioritized replacement schedule that identified needed vault lid replacements •Recommended the top five limited-access meters for relocation Collected Information on Existing Meters to Facilitate Future Phases of AMI Implementation •Verified meter lid sizes, meter sizes, and lay length for AMI Phase IV •Identified and documented concerns with existing meter locations and resolved issues prior to the scheduled installation •Provided recommendations to Engineering for future phases of AMI regarding areas of priority and routes, including new construction Developed Proactive Meter Reader Training and Meter Testing Programs •Trained readers on budget-based rates and uploading routes into handhelds •Trained readers on AWWA meter efficiency standards •Conducted an audit of 10% of large meters for accuracy to ensure compliance with AWWA standards ACCOMPLISHMENTS 23 •Identify needed vault lid replacements and create prioritized replacement schedule •Visually inspect all meter boxes in routes included in Phase I of AMI implementation Develop Inspection Program for Facilities in AMI Areas No Longer Read Manually •Verify meter lid sizes, meter size, and lay length in preparation for AMI Phases 6 and 7 •Install AMI meters at accounts bypassed by the AMI Contractor due to special issues or concerns Collect Information on Remaining Manual-Read Meters to Facilitate Early Completion of AMI Implementation Project •Conduct an audit of 10% of large meters for accuracy to ensure compliance with AWWA standards Continue Meter Testing Programs in Compliance with State Water Audits Best Practices GOALS & OBJECTIVES 24 WATER PRODUCTION 25 WATER PRODUCTION 26 Water Production is responsible for the daily monitoring and operations of the entire water production system. This program ensures the timely preventative maintenance of all pumps, motors, wells, boosters, reservoirs, pressure regulating valves (PRVs), hydro-pneumatic plants, and the Supervisory Control and Data Acquisition (SCADA) system. Staff also operates the North Fork Canal. Total Employees: 7 Operations Manager Administrative Assistant Water Production Supervisor Sr. Water Production Operator Water Production Operator III (3) Water Production Operator I Prioritized and Executed Contracts for Tank/Reservoir Rehabilitation Projects Based on Findings in Harper Engineering Report •Rehabilitated two wells and five booster pumps •Assisted with Plant 39-1 tank rehabilitation •Replaced and repaired control panel at Plant 132 to prevent ground arcing and motor failure •Replaced motor starts at Plants 33-1, 24-2, 129-1, and 39-2 Implemented Improvements to Enhance the SCADA System •Replaced transfer switch at Plant 141 to receive generator power •Worked with contractor to improve SCADA and radio communications at multiple plants •Worked on NFWC sand box Parshall flume to get SCADA feedback for more accurate groundwater recharge data Transitioned NFWC and Bear Valley Mutual Water Company Shareholders from the North Fork Canal/Pipeline to Alternative Metered Connections •Assisted with purchase of NFWC shares Other Accomplishments •Completed Cla-Val pressure regulating valve maintenance and inspections •Completed annual tank inspections •Trained operators on proper generator hook up to prepare for Edison shutdowns •Promoted and trained the new Water Production Supervisor, Sr. Water Production Operator, and Water Production Operator I ACCOMPLISHMENTS 27 •Develop a pumping plan to have tank 108 out of service for rehabilitation •Identify and isolate all valves required to drain and rehabilitate tank •After construction fill, sample and bring the tank back online Support the Engineering and Contractor Assigned to Plant 108 Tank/Reservoir Rehabilitation Projects •Collaborate with consultants to develop RFP for the SCADA masterplan •Work with IT to identify scope of work and complete phase three to upgrade SCADA radios •Move forward and assign staff to assist with radio contractors’ recommendations Implement Improvements to Enhance the SCADA System •Determine size and flow requirements and install water meters at the properties •Abandon weirs and other facilities made unnecessary by shareholder agreements Transition Remaining NFWC and Bear Valley Mutual Water Company Shareholders from the North Fork Canal/Pipeline to Alternative Metered Connections •Hire a SCADA contractor and electrician to install the necessary equipment to control the Plant •Clean and rehabilitate the forebay downstream of the well •Inspect and make necessary repairs to boosters on site Bring Plant 120 Online to Produce 600-800 Gallons Per Minute GOALS & OBJECTIVES 28 WATER TREATMENT 29 WATER TREATMENT 30 Water Treatment is responsible for using various methods to treat the three different sources of supply used by the District. Staff is trained to operate the Surface Water Treatment Plant 134 to maximize both Santa ana River water and imported State Project Water. Staff also operates two unique groundwater treatment facilities: •Plant 28 uses Granular Activated Carbon (GAC) •Plant 39 is a blending facility Water ProductionSupervisor Sr. Treatment Plant Operator Total Employees: 2 Completed Plant 134 Membrane Replacements Using a 5-Phase Replacement Plan •Received and installed new membrane filters at Plant 134 Supported the Development of a Long-Term Plant 134 Site Improvement Plan •Worked with contractor to repaint the filter basins due to peeling paint •Replaced wastewater valve and implemented a plan to replace/maintain all plant valves •Hired engineering firm to update the Spill Prevention Control and Countermeasure Plan, which is required for the diesel fuel storage for the generator at Plant 134 Other Accomplishments •Advanced two employees’ level of Treatment Certifications ACCOMPLISHMENTS 31 •Understand recommendations for additional treatment processes needed to maintain high water quality •Assist in capital planning for new treatment processes Support Anticipated Design Build Efforts at Plant 134 for Granular Activated Carbon (GAC) and Sludge Removal Capital Projects Per SWRCB Recommendations •Identify the modules to be replaced in Phase 4 •Procure the needed membrane modules from the manufacturer in accordance with the District’s purchasing policy •Coordinate and schedule the in-house installation of the new membranes •Hire contractor to install air control valves Complete Plant 134 Membrane Replacements Using a Five-Phase Replacement Plan and Replace Air Control Vales for Trains •Purchase proper cells •Coordinate and schedule installation Replace All 5 Chlorine Generation Cells at Plant 134 GOALS & OBJECTIVES 32 WATER QUALITY 33 WATER QUALITY 34 Water Quality is responsible for ensuring District compliance with State and Federal Drinking Water Regulations. This program manages Backflow Prevention, Water Sampling and Testing and Fire Hydrant Flushing Programs. Water Quality is also leading District efforts to establish a Fats, Oil and Grease (FOG) program, a critical program for monitoring customer discharge into the wastewater collection system. FOG programs are maintained by agencies providing wastewater treatment services, which the District will become upon completion of the Sterling Natural Resource Center at the end of calendar year 2021. Water QualityCoordinator Water QualityTechnician Total Employees: 2 Expanded Sampling Programs to Ensure Compliance with All State and Federal Water Quality Requirements •Installed tank mixer at Plant 108 •Completed EPA’s Unregulated Contaminant Monitoring Rule sampling as required •Completed construction of the Plant 143 consolidated Orthophosphate injection system Implemented an In-House Environmental Controls and Compliance Program •Increased customer participation in the backflow testing program by 6% Other Accomplishments •One employee received their Water Use Efficiency Practitioner I certification ACCOMPLISHMENTS 35 •Develop sampling programs to maximize treatment process efficiencies •Support efforts to assist in treatment process improvements at Plant 134 •Contract for installation of tank mixing equipment in District reservoirs at Plant 129 Evaluate Water Quality Regulations and Improve Process Efficiencies to Enhance Water Quality Compliance •Develop Fats, Oil and Grease (FOG) program language for incorporation into the District’s Sewer Use Ordinance •Analyze and report to management the effect of SB 998 on District’s ability to enforce compliance with annual backflow testing Implement In-House Environmental Controls and Compliance Program Improvements GOALS & OBJECTIVES 36 WATER MAINTENANCE 37 WATER MAINTENANCE 38 Water Maintenance is responsible for the repair and replacement of the District’s water distribution mains, water service lines, fire hydrants, meters, valves, and all related equipment. Total Employees: 15 Sr. Field Service Worker (2) Field Service Supervisor Field Service Worker III (5)Field ServiceWorker II (2) Field ServiceWorker I (4)Storekeeper/Buyer Reviewed Data Accuracy Compared to Actual Field Conditions •Worked with IT to ensure all Field Staff were equipped with appropriate mobile devices Other Accomplishments •Completed in-house projects by installing 2,500 linear feet of new water main on six streets •Repaired 263 leaks •Installed infrastructure for North Fork ditch to meter switch over •Completed year two of the leak survey by collecting data for the water audit •Increased employees’ level of Water Distribution and Class B Driver’s License ACCOMPLISHMENTS 39 •Exercise all gate valves between Boulder Avenue on the east, and Central Avenue on the west •Work with Production to perform inspection and operation of critical valves at 12 plants •Inspect, and paint if necessary, 1,500 hydrants Prioritize Preventative Maintenance Schedules to Ensure Equipment Readiness for Emergency Response •Replace 550 linear feet of 4” with new 8” water main on 14th St •Replace 250 linear feet of 3” with new 6” water main on Mirada St Complete Two In-House Water Main Projects •Identify weaknesses of existing software programs •Conduct needs-assessment •Coordinate with IT to hold product demonstrations •Work with IT to ensure all Field Staff are equipped with appropriate mobile devices •Collaborate with IT to fix data connectivity issue Complete Evaluation of Existing Technology/Software and Requisition Upgrades/Replacements if Necessary GOALS & OBJECTIVES 40 WASTEWATER MAINTENANCE 41 WASTEWATER MAINTENANCE 42 Wastewater Maintenance is responsible for monitoring and ensuring the free flow and containment of wastewater through the District’s 220 miles of wastewater conveyance pipelines. The Wastewater Maintenance program’s primary mission is to prevent wastewater spills and leaks. Total Employees: 4 Field Service Supervisor Field ServiceWorker II (2)Field Service Worker III (2) Continued Wastewater Collection System Maintenance and Management •Updated Sanitary Sewer Management Plan •Cleaned 125 miles of sewer main and video inspected 52 miles of sewer main •Worked with contractor on numerous main and lateral repairs Identified Operational Changes Needed to Accommodate Planned Development within the District •Documented contributing factors of high maintenance areas in preparation for the in-house Fats, Oils and Grease (FOG) Program •Sent out letters to FOG generating businesses/customers Other Accomplishments •Started maintaining the East trunk sewer, formerly owned by the City of San Bernardino ACCOMPLISHMENTS 43 •Video inspect and assess all District mains between the northern and southern District boundaries, and between Del Rosa and Victoria •Clean a minimum of 110 miles of wastewater main Continue Wastewater Collection System Maintenance and Management •Contract for video inspection of recently acquired East Trunk sewer main south of Baseline (33,000 ft) •Install flow sensors in manholes of five selected mains Implement Procedures to Enhance Monitoring of High-Flow Sewer Mains •Train all field staff on the new vactor •Train all field staff on lateral launcher and new CCTV truck Update Staff Training to Include Enhanced Functions of New Equipment GOALS & OBJECTIVES 44 FACILITIES MAINTENANCE 45 FACILITIES MAINTENANCE 46 Facilities Maintenance is responsible for the complete maintenance and repair of all District facilities, including: •Administration buildings •Water facilities •District-owned vacant properties and easements Total Employees: 2 Water Production Supervisor Facilities Maintenance Coordinator Facilities Maintenance Worker Implemented a Long-Term Site Improvement Plan for Plant 134 •Completed security fence upgrade at Plant 134 Completed Systematic Upgrades and Rehabilitation of District Facilities •Installed access card readers at the entrance of Board room and break room •Added emergency exit gate in the headquarter demonstration garden •Installed new HVAC systems and upgraded to LED lights at Plants 99, 33, 24, 11, 127, and 149 •Upgraded to LED lights at the District headquarter •Installed new metal doors at Plants 11, 39, and 33 •Replaced the booster house roof at Plant 129 •Slurry seal and striping of headquarter parking lot Other Accomplishments •Assisted with demolition of the Cherokee house on 6th St to expand the SNRC ACCOMPLISHMENTS 47 •Work with IT to complete security system and digital access at Plant 134 •Remodel laboratory at Plant 134 to include restroom, flooring, and cabinetry Complete Long-Term Site Improvements for Plant 134 •Develop a comprehensive site improvement project list •Replace fence and repair asphalt driveway at Plant 34 and 141 •Paint existing building at Plant 33 •Complete upgrades on HVAC systems at Plants 129 and 142 Complete Systematic Upgrades and Rehabilitation of District Facilities •Collaborate with IT and other departments in selecting an asset management program that suits maintenance program needs •Complete incorporating facilities data into selected Facilities Maintenance Program •Implement a consistent tracking program and help provide training for staff Develop a Facilities Maintenance Program to Track and Anticipate Future Costs Associated with All District Facilities GOALS & OBJECTIVES 48 FLEET MAINTENANCE 49 FLEET MAINTENANCE 50 Fleet Maintenance is responsible for preventative maintenance and repairs of the District’s vehicles and heavy equipment. Total Employees: 1 Field ServiceSupervisor Equipment Mechanic III Complied with Current Air Quality and Highway Safety Regulations •Contracted with air quality consultant for Air Quality Management District and California Air Resources Board •Scheduled semi-annual on-site employee safety training for vehicles and equipment •Transmitted emissions data to the Bureau of Automotive Repair using new Network Fleet devices Continued Enhancement of Emergency Response Capabilities •Added three additional generators to support Production with Edison shutdowns and enhance emergency preparedness Transitioned Fleet Management Program •Purchased new sewer jetting truck to support wastewater crews •Added skid steer and trailer to support field staff with in-house water main projects •Purchased three new trucks; one is a mid-size dump truck to move generators ACCOMPLISHMENTS 51 •Continue quarterly inspections with air quality consultant for Air Quality Management District and California Air Resources Board •Schedule semi-annual-site employee safety training for vehicles and equipment •Transmit emissions data to the Bureau of Automotive Repair using new Network Fleet devices Remain Current on Air Quality and Highway Safety Regulations •Collaborate with IT to maximize on vendor reporting capabilities •Work with vendor to refine list of pre-approved work to mitigate delays on safety repairs •Contract with vendor to provide detailing for specialized equipment Enhance Vendor-Managed Fleet Maintenance Program GOALS & OBJECTIVES 52 PUBLIC AFFAIRS 53 PUBLIC AFFAIRS 54 Public Affairs oversees internal and external communication programs consistent with the District’s vision. Through media, community and governmental relations, the District is able to provide effective communications to various stakeholders. Director of Strategic Services Public Affairs Coordinator Public Affairs Specialist Creative Services Representative Part-Time Community Relations Representative (0.5) Public Affairs/ Conservation Manager Total Employees: 5.5 Worked with Partners to Advance the Construction of the SNRC •Created outreach materials and attended events to promote construction status and future programs of the SNRC •Coordinated with outside Government agencies for necessary approvals and review of relevant subject matter relating to the SNRC •Oversaw construction of the Administration Center to ensure it was within the allocated scope of the Guaranteed Maximum Price (GMP) Developed Communication Methods to Enhance the District’s Brand •Developed Proposition 218 notice and outreach campaign to inform customers of proposed rate changes •Developed a campaign to educate customers on the value of reliable utility services provided by the District Advanced the District’s Emergency Preparedness Program to Effectively Respond in an Emergency •Updated the District’s Hazard Mitigation Plan and submitted for FEMA approval •Completed the Vulnerability Assessment and EPA Risk and Resiliency Assessment Other Accomplishments •Completed outreach material for SB 998, AMI project, and Capital Improvement Projects ACCOMPLISHMENTS 55 •Begin developing operational plans and identifying contract services necessary for the Administration Center for the SNRC •Coordinate with outside Government agencies for necessary approvals and review of relevant subject matter relating to the SNRC •Oversee construction of the Administration Center within allocated scope of the Guaranteed Maximum Price (GMP) •Maintain community engagement including weekly social media posts, regular print advertisements, and internal communications to share critical project information •Begin quarterly meetings of the SNRC Community Group Advance Construction of the SNRC and Prepare for Facility Operations •Develop proposition notices and outreach material to inform customers of proposed rate changes for water and wastewater services •Develop door hangers and project notices for all current year CIP projects (English/Spanish) •Develop a monthly report to highlight internal communications efforts and assess the effectiveness of the tools •Develop and implement an outreach effort to increase customers’ understanding of budget-based rates through social media posts, community events, and bill redesign Utilize Communication Methods that Enhance the District’s Brand •Conduct quarterly emergency preparedness trainings for staff •Complete necessary reporting requirements related to the COVID-19 local state of emergency •Finalize the updated Emergency Response Plan and Hazard Mitigation Plan as required by FEMA and the EPA •Evaluate and assess the District’s current Department Operations Center for needed enhancements to infrastructure and equipment •Implement a quarterly campaign to improve the District’s customer contact database in the event of an emergency Advance the District’s Emergency Preparedness Program to Effectively Respond in an Emergency GOALS & OBJECTIVES 56 CONSERVATION 57 CONSERVATION 58 Conservation is responsible for overseeing programs that facilitate and encourage sustainable water use throughout the District. Additionally, this program is responsible for communicating conservation benchmarks to various regulatory agencies. Total Employees: 1 Public Affairs/Conservation Manager Conservation Coordinator Developed Technical Assessment Tools to Minimize Water Losses within the District’s Distribution System •Completed the annual water audit and developed an action item list Evaluated Rebate Program Success and Implemented Program Enhancements •Translated rebates from English to Spanish to enhance program participation •Invited high-water users to participate in rebate water surveys •Developed a conservation action plan to encourage water efficiency through different stages of water supply availability Engaged in the Legislative Process as it Relates to Changes in Conservation Regulations •Actively participated in the regulatory and legislative process as new conservation guidelines were considered ACCOMPLISHMENTS 59 •Gather information necessary to update the District’s Drought Risk Assessment within the required timeline •Draft the District’s Water Shortage Contingency Plan and work with Engineering for data collection to meet SWRCB requirements for the Regional Urban Water Management Plan •Remain in compliance with the state’s monthly reporting requirements •Facilitate the annual water audit submittal, develop an action item list, and track results Coordinate with District Programs/Departments to Complete Necessary Conservation Reporting •Work with IT to build GIS maps that display rebate program participation •Hold four conservation workshops in English (2) and in Spanish (2) •Develop a program to identify customers with inefficient water use for participation in the District’s rebate programs •Understand and adopt industry standards or best practices for gathering conservation data information Evaluate Rebate Program Success and Implement Program Enhancements •Actively participate in the regulatory and legislative process as new conservation guidelines are considered •Develop tracking measures to highlight financial impact on operations should affordable-rate regulations be considered •Provide quarterly updates to the Legislative Committee and Semi-Annual to the Governing Board to ensure they are informed of the changing conservation requirements and other legislative issues Engage in the Legislative Process as it Relates to Changes in Conservation Regulations GOALS & OBJECTIVES 60 HUMAN RESOURCES 61 Human Resources is responsible for facilitating programs to attract the best and brightest candidates while fostering a work environment that promotes high morale and employee retention. Recognizing the importance of individual well-being, Human Resources leads the efforts to encourage health and wellness. Additionally, they manage the risk and safety programs to ensure a safe work-place at the District. HUMAN RESOURCES 62 Total Employees: 2 HR/Risk & Safety Manager Human ResourcesCoordinator Initiated Programs in Support of SNRC Workforce and Community Needs •Conducted a staffing analysis to address current staffing needs and identified future growth and SNRC staffing needs with a 3-year schedule •Helped implement a water industry pathway program at Indian Springs High School Promoted a Positive Organizational Culture that Maintains a Supportive and Encouraging Work Environment •Evaluated and discussed potential plan for upcoming retirements occurring within the next five years •Initiated updates to staff career mapping and identified professional development opportunities for employees •Enhanced partnerships with the San Bernardino Sheriff’s Department to increase the safety and security of District staff, sites, and resources Negotiated a 3-Year MOU that Considers both Long-Term Financial Commitments and Employee Morale •Negotiated a 3-year MOU considering long-term financial commitments and employee morale ACCOMPLISHMENTS 63 •Amend District organizational chart to include new job classifications, job descriptions, and pay scales for the identified classifications •Develop an action plan for a Wastewater Operator-in-Training program to prepare internal candidates for future employment opportunities at the SNRC •Develop a marketing strategy to attract quality candidates for SNRC employment opportunities Initiate Programs in Support of the SNRC Workforce Needs •Update the District’s Succession Plan to identify organizational growth and provide development opportunities for staff •Develop pre-retirement transition plans to assist retirees in preparing for retirement and provide the District with the opportunity to capture institutional knowledge •Conduct a comprehensive compensation analysis and update the District’s compensation policy Promote a Positive Organizational Culture that Maintains a Supportive and Encouraging Work Environment •Work with San Bernardino City Unified School District on elevating the Water and Resource Management Pathway Program •Partner with Generation Go, the Workforce Development Department’s work-based learning program, to provide internship opportunities to high school students •Update the District’s Volunteer Program to include SNRC related volunteer opportunities Promote Regional Involvement to Provide Workforce Experience and Educational Opportunities GOALS & OBJECTIVES 64 GENERAL ADMINISTRATION 65 GENERAL ADMINISTRATION The General Manager/CEO is responsible for carrying out day-to-day District operations, implementation of adopted policies, general oversight to interagency relations, legislative activities, and strategic planning. Additionally, Administration is responsible for implementing the District’s Vision, maintaining official records, promoting public trust, and ensuring transparency compliance. 66 Total Employees: 3 General Manager/CEO District Clerk Sr. Administrative Assistant Completed Consolidation of the North ForkWater Company •Acquired 97% of North Fork Water Company Shares Continued Leading Efforts to Ensure Viability of the Community Heritage and Educational Foundation (CHEF) •Completed preliminary design of CHEF Building Utilized the Intranet for Communication with Board of Directors •Created Board member portal/intranet web page •Populated web page with forms, Board calendar, and other informational items Other Accomplishments •Increased efforts to support Adopt-a-School partnership with SBUSD ACCOMPLISHMENTS 67 •Update and post required information to the District’s website •Complete and submit application and required documents for approval Complete Reaccreditation Process for SDLF District Transparency Certificate of Excellence and District of Distinction Accreditation •Continue acquiring remaining shares of North Fork Water Company •Coordinate with legal counsel to determine how North Fork Water Company will operate in the future Complete Consolidation/Dissolution of North Fork Water Company •Evaluate and identify industry best practices to be included in the new policy •Prepare draft policy to include comments and suggestions received from staff •Finalize and implement approved policy Develop Agenda Policy and Procedures to Standardize Business Processes •Resolve administrative challenges related to the CHEF building site •Continue efforts to develop a fundraising plan and financial goals Finalize Preliminary Design of Community Heritage and Education Foundation Building GOALS & OBJECTIVES 68 GOVERNING BOARD 69 GOVERNING BOARD 70 The Governing Board is the legislative body of the organization and is comprised of five members elected at-large to four-year staggered terms of office. Board members are responsible for providing leadership, direction, and serving as the organizational policy makers. The Governing Board appoints the General Manager/CEO to carry out the day-to-day District operations and implementation of adopted policies. Total Employees: 5 Board Chairman Vice Chairman Board Member (3) Provided Organizational Direction and Set Expectations through Policy Decisions •Conducted General Manager/CEO Annual Evaluation and established FY 2020-21 goals •Conducted Board member evaluations and established Board leadership positions Addressed Policy Related Decisions Related to the Sterling Natural Resource Center (SNRC) •Participated in activities that encouraged community engagement for the SNRC Made Financial Decisions that Result in Stability and Understanding Operational Complexities •Considered Memorandum of Understanding with the District’s Employee Partnership •Evaluated and considered agenda items related to water/wastewater rate studies ACCOMPLISHMENTS 71 •Review and address items related to COVID-19 pandemic that may impact the District •Conduct General Manager/CEO annual evaluation, including establishment of FY 2021-22 Goals •Consider actions related to the North Fork Water Company Provide Organizational Direction and Set Expectations Through Policy Decisions Consistent with the 5-Year Work Plan •Consider agenda items related to ongoing construction of the SNRC •Evaluate staffing plan and program proposals related to the operation of the SNRC •Participate in activities that encourage community engagement for the SNRC Address Policy Related Decisions Related to the Sterling Natural Resource Center (SNRC) •Evaluate and consider agenda items related to water/wastewater rate studies •Consider agenda items related to bond refinancing and Community Facilities Districts •Assess and consider agenda items relating to COVID-19 which may have a financial impact on the adopted budget Make Financial Decisions that Result in Stability and Understanding Operational Complexities •Coordinate with the San Bernardino County Registrar of Voters to hold 2020 elections •Update and post electoral information on the District’s website •Review and update Candidate Orientation Program Conduct all Activities Required for the Board of Directors Election GOALS & OBJECTIVES 72 May 12, 2020 REVENUE PROJECTIONS 2019-20 REVENUE 2 2019-20 REVENUE •Water Sales •Mid-Year Projected Water Sales of 7,184,000 HCF for $16,100,000 •Revised Projected Water Sales of 6,941,000 HCF for $15,777,000 •Water System (Meter) Charges •$8,884,155 on Customer Connections •$125,726 on Temporary Connections •Wastewater System (Collection) Charges Projected Revenue •$3,551,934 on 19,125 SFR Accounts •$1,113,646 on 1,080 MF/Commercial Accounts 3 2019-20 REVENUE (CONTINUED) •January 2020 -Implemented Last Half of Phase III Tiered Rates •Refrained from Implementation of Phase III Meter Charges •Most Recent Adjustments •Water Rates: •July 2017 -Commodity Rate Increased -½ of Phase III Adopted Rate (6%) •July 2016 -Water System (Meter Charge) -Phase II Implemented •Wastewater Rates: •October 2012 -Wastewater System (Collection) Charges Increased 9% •July 1, 2017 -Wastewater Treatment Rate Increase -$0.70 per SFR (3%) 4 5 EVALUATING RESULTS –WATER REVENUE $8,943,223 $9,001,470 $9,009,881 $6,258,376 $6,229,945 $6,480,000 $5,940,316 $5,954,209 $5,602,000 $4,143,686 $4,084,748 $3,695,000 $0 $5,000,000 $10,000,000 $15,000,000 $20,000,000 $25,000,000 $30,000,000 FY 2017-18 FY 2018-19 FY 2019-20 Meter Charges Tier 1 Tier 2 Tier 3 $16,342,378 $25.3 Million $25.3 Million $16,268,902 $24.8 Million $15,777,000 6 EVALUATING RESULTS –WASTEWATER REVENUE $4,650,970 $4,647,667 $4,656,000 $8,578,638 $8,666,031 $8,586,000 $0 $2,000,000 $4,000,000 $6,000,000 $8,000,000 $10,000,000 $12,000,000 $14,000,000 FY 2017-18 FY 2018-19 FY 2019-20 System Charge Treatment Charge $13.2 Million $13.3 Million $13.2 Million REVENUE PROJECTIONS 7 8 WATER RATES RATE TYPE CURRENT RATES Tier 1 $ 1.83 Tier 2 $ 2.61 Tier 3 $ 3.64 Effective January 2020 METER SIZE CURRENT RATES 5/8”$ 23.06 3/4”$ 29.27 1”$ 41.71 1 1/2”$ 72.81 2”$ 110.13 3”$ 228.30 4”$ 402.44 6”$ 819.44 8”$ 1,503.28 Commercial Fire Service $ 8.78 to 87.84 WATER USAGE BY MONTH 9 - 200,000 400,000 600,000 800,000 1,000,000 1,200,000 July Aug Sept Oct Nov Dec Jan Febr March Apr May June 2016-17 2017-18 2018-19 2019-20 2020-21 Projected Usage for FY 2019-20 6,941,000 HCF or 5,192 MG FY 2020-21 PROJECTED WATER REVENUE 10 $8,980,000 $9,009,000 $9,020,000 $15,900,000 $15,777,000 $16,868,000 $0 $2,000,000 $4,000,000 $6,000,000 $8,000,000 $10,000,000 $12,000,000 $14,000,000 $16,000,000 $18,000,000 FY 2019-20 Budget FY 2019-20 Projected FY 2020-21 Meter Water Sales $24.9 Million $25.9 Million$24.8 Million 11 FY 2020-21 WATER SALES Residential $9,387,000 Multi-Family $3,724,000 Commercial $1,413,000 Irrigation $2,344,000 TOTAL -$16,868,000 RATE TYPE TIER 1 TIER 2 TIER 3 Residential $ 3,936,000 $ 3,744,000 $ 1,707,000 Multi-Family $ 1,788,000 $ 1,020,000 $ 916,000 Commercial $ 926,000 $ 89,000 $ 398,000 Irrigation / Construction $ 0 $ 1,178,000 $ 1,166,000 12 FY 2020-21 METER CHARGES METER SIZE COUNT RATE 5/8”4,202 $ 23.06 3/4”12,537 $ 29.27 1”4,134 $ 41.71 1 1/2”267 $ 72.81 2”294 $ 110.13 3”89 $ 228.30 4”26 $ 402.44 6”18 $ 819.44 8”12 $ 1,503.28 Commercial Fire Services 255 Various $1,163,000 $4,403,000 $2,069,000 $233,000 $1,000,000 $152,000 TOTAL -$9,020,000 5/8"3/4"1"1.5"2" and Larger Fire Svcs FY 2020-21 WASTEWATER SYSTEM CHARGES CUSTOMER TYPE SERVICE CONNECTIONS ESTIMATED USAGE MONTHLY FIXED OR UNIT CHARGE TOTAL REVENUE Residential 19,125 N/A $ 15.36 $ 3,552,000 Commercial / Multi-Family Fixed 1,080 $ 3.90 $ 50,500 Volumetric 2,007,000 $ 0.55 $ 1,053,500 Commercial Total $ 1,104,000 Wastewater System Charges Total $ 4,656,000 13 FY 2020-21 WASTEWATER TREATMENT CHARGES •City of San Bernardino Rates Effective 7/1/2017 •Residential: $21.55 Monthly •Multi-Family: $1.97, plus $1.53 per HCF •Non-Residential: $3.52, plus $1.33 to $3.28 per HCF 14 FY 2019-20 FY 2020-21 Wastewater Treatment Charges $ 8,665,000 $ 8,586,000 Contract Services –Wastewater Treatment (8,665,000)(8,586,000) Net Effect on District Operations $ 0 $ FY 2020-21 WASTEWATER TREATMENT CHARGES (CONTINUED) 15 CUSTOMER TYPE SERVICE CONNECTIONS ESTIMATED USAGE (HCF) MONTHLY FIXED OR UNIT CHARGE TOTAL REVENUE Residential 19,125 N/A $ 21.55 $ 4,938,000 Multi-Family -Fixed 468 $ 1.97 $ 11,000 Multi-Family -Volumetric 1,286,000 $ 1.53 $ 1,967,000 Commercial -Fixed 612 $ 3.52 $ 26,000 Commercial -Volumetric 624,000 Various $ 1,644,000 Commercial Total $ 3,648,000 Wastewater Treatment Charges Total $ 8,586,000 FY 2020-21 OTHER CHARGES & REVENUE 16 $36,000 $15,500 $5,000 $33,000 $195,000 $115,000 $80,000 $255,000 $- $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 Miscellaneous Revenue Facility Rental Fee Returned Payment Fee Disconn./Reconn. Fee Disconn. Notice Charge Delinquent Fee Initiation of Service Fee Interest Revenue TOTAL PROJECTED REVENUE -$734,500 $8,128,030 $8,697,671 $8,666,031 $8,573,606 $8,586,000 $4,703,439 $4,668,923 $4,647,667 $4,665,580 $4,656,000 $23,500,991 $26,063,647 $25,270,372 $25,129,000 $25,888,000 $1,116,089 $860,884 $834,000 $1,007,000 $735,000 $0 $5,000,000 $10,000,000 $15,000,000 $20,000,000 $25,000,000 $30,000,000 $35,000,000 $40,000,000 $45,000,000 FY 2016-17 FY 2017-18 FY 2018-19 FY 2019-20 FY 2020-21 Wastewater Treatment Charges Wastewater System Charges Water Revenue Other FY 2020-21 PROJECTED RATE REVENUE 17 $37.4 Million $40.3 Million $39.4 Million $39.0 Million $39.9 Million FY 2020-21 OPERATING BUDGET SUMMARY 18 WATER WASTEWATER Sales & Services $ 25,888,000 $ 13,242,000 Other Charges $ 285,000 $ 195,000 Investment & Miscellaneous Revenue $ 225,000 $ 30,000 Total Revenue $ 26,398,000 $ 13,467,000 Operations $ 18,837,000 $ 12,324,000 Debt Service $ 4,066,000 $ 313,000 Capital Expenditures $ 3,495,000 $ 830,000 Total Expenditures $ 26,398,000 $ 13,467,000 B O AR D AGE N D A S TAF F R E P ORT Agenda Item #3. Meeting Date: May 12, 2020 To: C ommis s io n Members F rom: Direc tor of S trategic S ervic es Subject: Emergency R esponse Up d ate R E C O MME N D AT IO N: T his item is fo r info rmatio n o nly, no actio n is req ues ted at this time. B AC KGR O UN D / AN ALYS IS : Eas t Valley Water Dis tric t is committed to pro viding wo rld c lass p ublic s ervice, this includ es going to great lengths to meet the needs o f the c o mmunity d uring b o th normal and emergenc y situatio ns . O ver the last year, a team o f s taff members have b een wo rking to up d ate the Dis trict's emergency prep ared nes s d o cuments. T his inc lud es an evaluation o f the hazard s that could oc cur within the servic e area, development of p lanned res pons es to emergencies, and identificatio n of projec ts that could mitigate the imp act o f future emergenc ies . W hile this p ro c es s has been und erway, the C O VI D-19 pandemic b egan imp ac ting people ac ro s s the world res ulting in the need for o p eratio nal ad jus tments at the Dis tric t level to c o mp ly with regulato ry guidelines while maintaining s ervic e level for the c o mmunity. T his included the District p ro claiming a local state of emergenc y, which allows fo r the modific ation o f daily op erations to meet the needs o f the organizatio nal vis io n. T his emergency has b een an o pportunity fo r staff to use the processes and proc ed ures that have been put in p lace based on fed eral s tandards, with the ability to make adjustments to enhanc e efficiencies for the Distric t. Actio ns have includ ed development o f incident actio n p lans , ho ld ing regular s taffing briefings , and situatio n rep o rts . C onfid enc e in the d evelo p ment of these documents is important in s ituations where the Dis tric t wo uld b e sub mitting fo r reimb ursement through F EMA. T he District has c o ntinued to p rovid e service to the community, while maintaining a s afe wo rk enviro nment. U nlike an earthquake or wildfire the C O VI D -19 emergency has not resulted in damage to infrastructure, however it has required adaptations to operations including: Deployment of a remo te wo rk p lan fo r a majority of s taff Imp lementation o f enhanc ed c leaning measures in Dis tric t fac ilities P roc urement and distrib ution of p ers onal protec tive equip ment Enhanced communicatio ns through s o cial med ia, bill inserts , and the web s ite Ad d itionally, the s teps taken during the C O VI D-19 emergency are being us ed in the d evelopment o f a Bus ines s C o ntinuity P lan, which had originally b een sc heduled fo r development in F is cal Year 2020-21. T his inc lud es the R es p ec tfully s ubmitted : Kelly Mallo y Directo r o f S trategic S ervices C o ntinuity P lan, which had originally b een sc heduled fo r development in F is cal Year 2020-21. T his inc lud es the d evelopment o f the R eturn to Work P lan, which will help to guide the p ro c es s o f returning emp lo yees to the workp lac e fro m working remo tely with new s afety meas ures . By develo p ing these p lans and respond ing to the emergenc y c o nc urrently, the District is ab le to ens ure that the doc uments res ult in prac tic al resources to help p rio ritize respons es that have an enhanc ed degree o f c o ns is tency than if they were d eveloped ind ep end ently. T he District will c o ntinue to res pond to the current emergency and take step s to be p rep ared for o nes in the future. An effective emergency preparedness program requires on-going attentio n and adjustments by s taff thro ughout the o rganizatio n. AG E N C Y G O ALS AN D OB J E C T IVE S : F IS C AL IMPAC T T here is no fis cal impac t as s o c iated with this item. B O AR D AGE N D A S TAF F R E P ORT Agenda Item #4. Meeting Date: May 12, 2020 Dis c ussion Item To: C ommis s io n Members F rom: Direc tor of S trategic S ervic es Subject: C ommunity G ro up Ap p o intment P ro ces s R E C O MME N D AT IO N: T his item is fo r info rmatio nal p urp o s es only. B AC KGR O UN D / AN ALYS IS : T he Dis tric t values ac tive engagement of the c o mmunity and p uts s ignificant effort in sharing informatio n regarding p ro jects and p ro grams . With this effo rt in mind , the Dis tric t has maintained the C ommunity Advis o ry C o mmis s ion (C ommis s io n) as an o p p o rtunity to fos ter d ialo gue with res id ents . O riginally formed as the Water C ons ervation C ommis s ion, the C ommunity Ad visory C ommis s io n s erves as b o th an advisory group for the develo pment of polic ies, p ro grams , and p ro jec ts along with the ability to s erve as a forum to hear water c o nservatio n ap p eals. W hile the Dis trict has not is s ued p unitive p enalties relating to water cons ervation, the Water S hortage C ontingenc y P lan c alls fo r the mechanis m to remain in p lac e. Additio nally, the group provides valuable input o n to p ics s uc h as the annual b udget develo p ment, the facility us e program, and the S terling Natural R es ource C enter. S taff has p rep ared d raft revis io ns to the p o licy whic h reflec t enhancements to the s tructure and clarific atio n to the purp o se inc luding: R eo rganization o f the func tions to c larify the ad vis o ry capacity and the ap p eals hearing. Expans io n o f the gro up from 5 to 7 members to allow for additio nal c ommunity partic ip ation. Incorporatio n of term limits to taling a maximum o f four years. C urrently, there are two vac anc ies o n the C ommis s ion. F ollo wing the consideratio n of the rec o mmended polic y changes , the District will promote the vac anc ies and an applicatio n proc es s as appro ved by the G eneral Manager/C EO . T he G o verning Board wo uld then b e p res ented with rec ommend ations fo r ap p o intments at a future Board Meeting. If the propo s ed c hanges are approved, then the process would allow for up to four new community memb ers to b e s elec ted fo r the group . G iven the high d egree of c o mmitment d is p layed to date, the three c urrent C o mmis s io ners wo uld no t be req uired to s ubmit an ap p lic ation, rather they wo uld need to expres s an interes t in remaining o n the C o mmis s io n and wo uld then be limited to one ad d itional two -year term. AG E N C Y G O ALS AN D OB J E C T IVE S : R es p ec tfully s ubmitted : Kelly Mallo y Directo r o f S trategic S ervices G o al and O bjec tives I I - Maintain a C ommitment to S us tainab ility, Transparenc y, and Ac c o untability d ) P rovide Q uality I nfo rmation to Enc o urage C o mmunity Engagement G o al and O bjec tives I I I - Deliver P ublic S ervic e with P urpose W hile Emb rac ing C ontinuo us G rowth d ) Embrace an Environment of Active Learning and Knowled ge S haring F IS C AL IMPAC T T here is not fisc al imp act ass oc iated with this item. ATTACH M E N TS: Description Type Application Backup Material Community Group P olicy Cover M e mo Community Group P olicy_Redlined Cover M e mo Reside within the District’s boundaryNon-governing Board Member APPLICANT INFORMATION APPLICANT NAME EVWD ACCOUNT NUMBER PHONE EMAIL ADDRESS STREET ADDRESS (residence)CITY MAILING ADDRESS (if different) CITY, STATE, ZIP CODE STATEMENT OF PARTICIPATION PLEASE PROVIDE A BRIEF EXPLANATION OF WHY YOU WANT TO PARTICIPATE ON THIS COMMISSION: I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct. By signing below, I attest to the ability to meet all guidelines, requirements and procedures defined in the District’s Community Advisory Commission Policy. APPLICANT SIGNATURE DATE ELIGIBILITY REQUIREMENTS www.eastvalley.org SUBMIT APPLICATION Completed applications can be mailed to East Valley Water District Attn: Public Affairs Office, 31111 Greenspot Road, Highland, CA 92346 or emailed to publicaffairs@eastvalley.org. COMMUNITY ADVISORY COMMISSIONAPPLICATION Able to serve a two-year termAble to participate in quarterly meetings APPOINTMENT APPLICATION Please submit your completed application to East Valley Water District for consideration to serve in the Community Advisory Commission. You may also include copies of your resume, transcripts, certificates or any documents that you believe support your application. Appointments will be determined by the East Valley Water District Board Directors with official notification provided to all applicants of the final decision. OPEN APPLICATION PERIOD Congratulations on taking a step towards getting involved with your water district. Applications to join the East Valley Water District Community Advisory Commission will be accepted by the Public Affairs Office from May 1 - June 1, 2020. EAST VALLEY WATER DISTRICT Administrative Policies & Programs Policy Title: Community Advisory Commission Policy Approval Date: March xx, 2020 Policy No: Page 1 of 3 Purpose The purpose of this policy is to establish guidelines and instructions for establishing a Community Advisory Commission authorized to receive updates on District activities and provide constructive input. The Commission is also established to hear appeal requests for water supply shortage violations and make recommendations on their enforcement to the Board of Directors. Definitions A. For the purpose of this policy, the following definitions shall apply: 1. District: East Valley Water District 2. Board: A member of the East Valley Water District Board of Directors 3. Commission: The Community Advisory Commission 4. Commissioner: An appointed member of the Community Advisory Commission. 5. Staff: East Valley Water District employee or staff member 6. Applicant: Customer or property owner appealing a penalty levied pursuant to the Water Supply Contingency Plan Policy A. The Commission may be presented with District projects and programs as a means of community engagement to garner feedback at various stages of implementation. B. The Commission does not have the authority to implement or cancel District projects or programs. C. Commission members shall serve on a voluntary basis, with no compensation, stipend, or benefits. D. A member of the Commission moving outside the District shall constitute a resignation from the Commission effective upon the date the member no longer meets the appointment criteria; E. Commission members must inform the designated staff member of any anticipated absence and notification shall be made immediately after receipt of the agenda. Absences due to sickness, death, or other emergencies of a like nature shall be EAST VALLEY WATER DISTRICT Administrative Policies & Programs Policy Title: Community Advisory Commission Policy Approval Date: March xx, 2020 Policy No: Page 2 of 3 regarded as approved absences and shall not affect the member’s status on the Commission; except that in the event of a long illness or other such case for prolonged absence the member may be replaced. F. Water Conservation Appeal Consideration 1. A District staff member shall serve as liaison to the Committee, attend all meetings of the Commission, and participate in any discussions, but shall not have the right to vote on any matter before the Commission. 2. A Commission Chair shall be appointed by the Board for a one (1) year term of office to preside over all Commission meetings and shall be eligible to vote on any matter before the Commission. 3. Applicants shall have a right to a hearing, in the first instance by the General Manager/CEO, with the right of appeal to the Commission, and ultimately to the Board, pursuant to the procedures hereinafter set forth in the District’s adopted Water Shortage Contingency Plan. Commission Appointment Criteria The Commission shall consist of up to seven (7) members of the public recommended by the General Manager/CEO, appointed by the consensus of the Board, meeting the following appointment criteria: A. Customer of the District that resides within the District boundary; B. Non-governing Board Member, employee, or Community Group Member of the District; C. Able to serve a two-year term, for a maximum of two-terms at the pleasure of the Board; D. Able to participate in regular meetings, as needed; E. Meet the selection process criteria as established by the General Manager/CEO; and F. Appointment may be revoked by the Board of Directors at any time. Meeting Schedule The Commission shall establish a recurring meeting date and time to hear authorized appeal requests for water supply shortage violations. EAST VALLEY WATER DISTRICT Administrative Policies & Programs Policy Title: Community Advisory Commission Policy Approval Date: March xx, 2020 Policy No: Page 3 of 3 Meeting Procedures A. Meetings shall be conducted in a manner that is consistent with state and local laws. B.Given the public nature of the Commission, meetings shall be held in compliance with the Ralph M. Brown Act. Attachments A.Water Supply Contingency Plan (Ordinance 396) EAST VALLEY WATER DISTRICT Administrative Policies & Programs Policy Title: Community Advisory Commission Policy Approval Date: September 28, 2016March xx, 2020 Policy No: Page 1 of 4 Formatted: Highlight Purpose The purpose of this policy is to establish guidelines and instructions for establishing a Community Advisory Commission authorized to receive updates on District activities and provide constructive input. The Commission is also established to hear appeal requests for water supply shortage violations and make recommendations on their enforcement to the Board of Directors. Definitions A. For the purpose of this policy, the following definitions shall apply: 1. District: East Valley Water District 2. Board: A member of the East Valley Water District Board of Directors 3. Commission: The Community Advisory Commission 4. Commissioner: An appointed member of the Community Advisory Commission. 3.5. Staff: East Valley Water District employee or staff member 4.6. Applicant: Customer or property owner appealing a penalty levied pursuant to the Water Supply Contingency Plan Policy A. The Commission may be presented with District projects and programs as a means of community engagement to garner feedback at various stages of implementation. A. The Commission does not have the authority to implement or cancel District projects or programs. B. B. Commission members shall serve on a voluntary basis, with no compensation, stipend, or benefits. C. Formatted: Indent: Left: 0.5", No bullets or numbering Formatted: Font: Bold Formatted: Indent: Left: 0.5", No bullets or numbering Formatted: Space After: 0 pt, Add space between paragraphs of the same style Formatted: Font: Trebuchet MS, 12 pt Formatted: Indent: Left: -0.25", Space After: 0 pt, Add space between paragraphs of the same style, Numbered + Level: 1 + Numbering Style: A, B, C, … + Start at: 1 + Alignment: Left + Aligned at: 0.5" + Indent at: 0.75" Formatted: List Paragraph, Indent: Left: -0.25", Numbered + Level: 1 + Numbering Style: A, B, C, … + Start at: 1 + Alignment: Left + Aligned at: 0.5" + Indent at: 0.75" Formatted: Add space between paragraphs of the same style EAST VALLEY WATER DISTRICT Administrative Policies & Programs Policy Title: Community Advisory Commission Policy Approval Date: September 28, 2016March xx, 2020 Policy No: Page 2 of 4 Formatted: Highlight C. A member of the Commission moving outside the District shall constitute a resignation from the Commission effective upon the date the member fails tono longer meets the appointment criteria; D. D. Commission members must inform the designated staff member of any anticipated absence and notification shall be made immediately after receipt of the agenda. Absences due to sickness, death, or other emergencies of a like nature shall be regarded as approved absences and shall not affect the member’s status on the Commission; except that in the event of a long illness or other such case for prolonged absence the member may be replaced.; E. F. A District staff member shall serve as liaison to the Committee, attend all meetings of the Commission, and participate in any discussions, but shall not have the right to vote on any matter before the Commission;Water Conservation Appeal Consideration 1. A District staff member shall serve as liaison to the Committee, attend all meetings of the Commission, and participate in any discussions, but shall not have the right to vote on any matter before the Commission. 2. A Commission Chair shall be appointed by the Board for a one (1) year term of office to preside over all Commission meetings and shall be eligible to vote on any matter before the Commission.; E. 3. Applicants shall have a right to a hearing, in the first instance by the General Manager/CEO, with the right of appeal to the Commission, and ultimately to the Board, pursuant to the procedures hereinafter set forth in the District’s adopted Water Shortage Contingency Plan. Ordinance 396 F. A majority of the Commission members shall constitute a quorum. A quorum shall be present for the Commission to take any official action. G. Commission members shall serve on a voluntary basis, with no compensation, stipend, or benefits. H. Commission membership shall require the following: Formatted: Font: Trebuchet MS, 12 pt Formatted: Font: Trebuchet MS, 12 pt Formatted: Font: Trebuchet MS, 12 pt Formatted: Font: Trebuchet MS, 12 pt Formatted: Indent: Left: -0.25", Space After: 0 pt, Add space between paragraphs of the same style Formatted: Font: Trebuchet MS, 12 pt Formatted: Font: Trebuchet MS, 12 pt Formatted: Indent: Left: -0.25", Space After: 0 pt, Add space between paragraphs of the same style Formatted: Indent: Left: 0.25", Hanging: 0.38" Formatted: Font: Trebuchet MS, 12 pt Formatted: Indent: Left: 0.25", Hanging: 0.38", Space After: 0 pt, Add space between paragraphs of the same style, Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 0.25" + Indent Formatted: Indent: Left: 0.25", Hanging: 0.38" Formatted: Indent: Left: 0.25", Hanging: 0.38", Space After: 0 pt, Add space between paragraphs of the same style, Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 0.5" + Indent at: Commented [KM1]: Is this still the correct Ordinance Number? Formatted: Font: Trebuchet MS, 12 pt Formatted: Indent: Left: 0.25", Hanging: 0.38", Add space between paragraphs of the same style Formatted: Font: Trebuchet MS, 12 pt Formatted: Normal EAST VALLEY WATER DISTRICT Administrative Policies & Programs Policy Title: Community Advisory Commission Policy Approval Date: September 28, 2016March xx, 2020 Policy No: Page 3 of 4 Formatted: Highlight a. A Commission Chair shall be appointed by the Board for a one (1) year term of office to preside over all Commission meetings and shall be eligible to vote on any matter before the Commission; b.a. A member of the Commission moving outside the District shall constitute a resignation from the Commission effective upon the date the member fails to meet appointment criteria; c.a. Commission members must inform the designated staff member of any anticipated absence and notification shall be made immediately after receipt of the agenda. Absences due to sickness, death, or other emergencies of a like nature shall be regarded as approved absences and shall not affect the member’s status on the Commission; except that in the event of a long illness or other such case for prolonged absence the member may be replaced; d. A District staff member shall serve as liaison to the Committee, attend all meetings of the Commission, and participate in any discussions, but shall not have the right to vote on any matter before the Commission; and Commission Appointment Criteria The Commission shall consist of up to five (5)up to seven (7) District customersmembers of the public recommended by the General Manager/CEO, appointed by the consensus of the Board, meeting the following appointment criteria: A. Customer of the District and that resides within the District boundary; B. Non-governing Board Member, of employee, or Community Group Member of the District; C. Able to serve a two-year term, for a maximum of with no two-terms limits at the pleasure of the Board; D. Able to participate in monthly regular meetings, as needed; Formatted: Font: Trebuchet MS, 12 pt Formatted: Normal, Space Before: 6 pt EAST VALLEY WATER DISTRICT Administrative Policies & Programs Policy Title: Community Advisory Commission Policy Approval Date: September 28, 2016March xx, 2020 Policy No: Page 4 of 4 Formatted: Highlight E. Meet the selection process criteria as established by the General Manager/CEO; and F. Appointment may be revoked by the Board of Directors at any time. F. Meeting Schedule The Commission shall establish a recurring meeting date and time to hear authorized appeal requests for water supply shortage violations. Meetings may be cancelled in the absence of appeal requests. Meeting Procedures A. Meetings shall be conducted in a manner that is consistent with state and local laws. B. Given the public nature of the Commission, meetings shall be held in compliance with the Ralph M. Brown Act. Attachments A. Water Supply Contingency Plan (Ordinance 396) Formatted: Font: Trebuchet MS, 12 pt Formatted: List Paragraph, Indent: Left: -0.25", Numbered + Level: 1 + Numbering Style: A, B, C, … + Start at: 1 + Alignment: Left + Aligned at: 0" + Indent at: 0.25" Formatted: Indent: Left: 0" Formatted: Font: Trebuchet MS, 12 pt Formatted: List Paragraph, Indent: Left: -0.25", Numbered + Level: 1 + Numbering Style: A, B, C, … + Start at: 1 + Alignment: Left + Aligned at: 0" + Indent at: 0.25" Formatted: Indent: Left: 0" Formatted: Font: Trebuchet MS, 12 pt Formatted: List Paragraph, Indent: Left: -0.25", Numbered + Level: 1 + Numbering Style: A, B, C, … + Start at: 1 + Alignment: Left + Aligned at: 0" + Indent at: 0.25" Formatted: Indent: Left: 0" Formatted: Highlight