HomeMy WebLinkAboutAgenda Packet - Community Advisory Commission - 05/12/2020COMMUNITY ADVISORY COMMISSION MEETING
In an effort to prevent the spread of COVID-19 and in accordance with Governor
Newsom's Executive Order N-25-20 and N-29-20, this meeting is being conducted
via teleconference. There will be no public location for attending this meeting in
person. Members of the public and Shareholders may listen and provide public
comment telephonically.
Anyone wishing to join the meeting may do so using the following information:
DIAL: 1-510-338-9438 and enter ACCESS CODE: 620 138 487##
You may also join via webex.com: LinkMEETING# 620 138 487 and PASSWORD: EVWD2020
May 12, 2020 - 6:00 PM
31111 Greenspot Road, Highland, CA 92346
AGENDA
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF COMMISSION MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Commissioners is asked to complete a Speaker
Card and submit it to the District Clerk prior to the start of the meeting. Each speaker
is limited to three (3) minutes, unless waived by the Chairman of the Commission. Under
the State of California Brown Act, the Board of Commissioners is prohibited from
discussing or taking action on any item not listed on the posted agenda. The matter will
automatically be referred to staff for an appropriate response or action and may appear
on the agenda at a future meeting.
4. Community Group Appointment Process
5. Commissioner Comments
6. Staff Comments
ADJOURN
Pursuant to Government Code Section 54954.2(a), any request for a disability-related
modification or accommodation, including auxiliary aids or services, that is sought in order to
participate in the above-agendized public meeting should be directed to the District Clerk at
(909) 885-4900 at least 72 hours prior to said meeting.
DISCUSSION/INFORMATIONAL ITEMS
2. Fiscal Year 2020-21 Budget Overview
3. Emergency Response Update
1. APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of
Commissioners to be routine and will be enacted in one motion. There will be no
discussion of these items prior to the time the commissioners consider the motion
unless members of the commission, the administrative staff, or the public request
specific items to be discussed and/or removed from the Consent Calendar.
a. Approve the January 14, 2020 Commission Meeting Minutes
b. Approve the February 11, 2020 Commission Meeting minutes
1
Minutes 01-14-2020 cmc
Subject to approval
EAST VALLEY WATER DISTRICT January 14, 2020
COMMUNITY ADVISORY COMMISSION
MINUTES
Cecilia Contreras, Senior Administrative Assistant, called the meeting to order at 6:00 pm
and led the flag salute.
PRESENT: Commissioners: Dondalski, Laster, Miller, Yauger
ABSENT: Commissioners: None
STAFF: Kelly Malloy, Director of Strategic Services; Cecilia Contreras, Senior
Administrative Assistant; Brian Tompkins, Chief Financial Officer;
Nate Paredes, Business Services Manager
GUEST(s): Habib Isaac, IB Consulting
PUBLIC COMMENTS
The Senior Administrative Assistant declared the public participation section of the
meeting open at 6:01 pm.
There being no written or verbal comments, the public participation section was
closed.
The Senior Administrative Assistant switched agenda item #3 to be moved up to agenda
item #2.
APPROVAL OF THE NOVEMBER 12, 2019 COMMISSION MEETING MINUTES
M/S/C (Yauger-Laster) to approve the November 12, 2019 Commission meeting
minutes as submitted.
RATE HEARING UPDATE
The Chief Financial Officer introduced the District’s consultant Habib Isaac from IB
Consulting to present the Rate Study. Mr. Isaac stated that the District contracted with
his agency to conduct a Cost of Service Analysis; that this information will be used to
develop recommendations that will be presented to the Governing Board to consider
for adoption at a public hearing; that the key elements for consideration is the
continued need for infrastructure investments, an on-going commitment to the water
supply, and to avoid added costs that would result from deferred maintenance; that
the District is responsible for maintaining rates that meet the needs of providing world
class service to the community.
Information only.
2
Minutes 01-14-2020 cmc
STERLING NATURAL RESOURCE CENTER PROJECT UPDATE
The Director of Strategic Services presented an update to the Commission regarding the
Sterling Natural Resource Center including but not limited to: the progression of the
design-build with the co-digesters, the sales tax exclusion has been recommended by
State personnel for approval, working on the settlement agreement with the City of
Highland, Wildlife Hazard plan has been submitted to the FAA for review, continuing to
work with Southern California Edison and AQMD, a pathways program will begin in
February with the students from Indian Springs High School, and that the District
continues to keep its residents informed of the progress through bill inserts.
Information only.
COMMISSIONER COMMENTS
Mr. Yauger stated that he would like to see the Tier 2 usage be explained in more
detail during the redesign.
Mr. Dondalski commented that he spoke with his neighbors about the District’s Budget
Based Rates and presented the feedback to the commission members.
Dr. Miller suggested that the District provide information about educating customers
about the Bunker Hill Basin.
Mr. Laster stated that he enjoyed the presentation today.
STAFF COMMENTS
The Director of Strategic Services stated that Mr. Jaurigue had resigned from the
Commission and that staff will be promoting the position to the community for
applications; that the news had recently shared a story about water conservation that
was inaccurate and the next meeting will have an agenda item to discuss; and thanked
the Commission for their time and the next meeting is scheduled for February 11, 2020.
Information only.
ADJOURN
The meeting adjourned at 8:08 pm.
________________________
Kelly Malloy
Director of Strategic Services
1
Minutes 02-11-2020 cmc
Subject to approval
EAST VALLEY WATER DISTRICT February 11, 2020
COMMUNITY ADVISORY COMMISSION
MINUTES
Cecilia Contreras, Senior Administrative Assistant, called the meeting to order at 6:00 pm
and led the flag salute.
PRESENT: Commissioners: Dondalski, Laster, Miller, Yauger
ABSENT: Commissioners: None
STAFF: Kelly Malloy, Director of Strategic Services; Cecilia Contreras, Senior
Administrative Assistant; Roxana Morales, Public Affairs Specialist;
Melissa Valdez, Public Affairs Manager
GUEST(s): Members of the public and local stakeholders
PUBLIC COMMENTS
The Senior Administrative Assistant declared the public participation section of the
meeting open at 6:01 pm.
There being no written or verbal comments, the public participation section was
closed.
HAZARD MITIGATION PLAN UPDATE
The Director of Strategic Services presented the Hazard Mitigation Plan (HMP) to the
Commissioners. She stated that the final version of this document is submitted to
Federal Emergency Management Agency (FEMA) and California Offices of Emergency
Services (CalOES) for review and comments; and that when the District receives the
approval letter, it will be sent to the District’s Board of Directors for final approval of
the document. Ms. Malloy explained that with this document, the District becomes
eligible for FEMA mitigation grants or reimbursement funds should an emergency
impact the service area. She provided information about the plan to include the
following but not limited to: how the Hazard Mitigation Plan evaluates manmade and
natural hazards; that it develops a strategy to reduce or eliminate impacts, including
damage to infrastructure and/or interruption to critical water and wastewater services
that impact the service area; and that it breaks the cycle of disaster, damage,
restoration, and repeated damage by improving District assets. She reviewed the
mitigation goals and objectives for each hazard that the District felt would impact the
service area. The top risks that were assessed are: earthquake, drought, wildfire,
floods & flashfloods, dependency hazards, physical adversary, cyber-attack, and
proximity hazards.
2
Minutes 02-11-2020 cmc
Ms. Malloy opened the agenda item for discussion. Representatives from local
stakeholders and the commissioners were able to ask questions and staff answered
appropriately.
Information only.
STERLING NATURAL RESOURCE CENTER PROJECT UPDATE
The Director of Strategic Services presented an update to the Commission regarding the
Sterling Natural Resource Center including but not limited to: reimbursement funds
received from the State; that staff is currently working through the Urban Greening
Grant for the landscape portion and the sales tax exclusion; construction is still moving
along with extensive cooperation with Southern California Edison and the Regional
Water Control Board; staff is working with the South Coast Air Quality Management
District for public noticing with the surrounding community; and an overview of the
outreach material provided through bill inserts, the website, social media, and
advertising.
Information only.
LEGISLATIVE UPDATE
The Director of Strategic Services reported out about implementation of SB 998 and
how the District has implemented changes to be in compliance including a change in
the past due reminder letter format, disconnection notices timing and format, and
payment options available to customers. Ms. Malloy gave an update to the current
state water use efficiency regulations which is changing the standard for indoor gallons
per person per day from 55 to 50 by 2025 along with additional reporting requirements
to the State.
Ms. Malloy stated the she will be visiting Sacramento for office visits with elected
officials along with the General Manager/CEO, Board President, and Board Vice
President.
Information only.
OUTREACH UPDATE
The Director of Strategic Services stated that the District continues to outreach to the
community with bill inserts, social media, the website, direct mailers, and print
advertisements; that the District has been highlighting the following but not limited
to construction projects, in-house pipeline projects, sewer line replacement project
with San Manuel Band of Mission Indians, Sterling Natural Resource Center, warning
about avoiding technology scams, and conservation.
Information only.
3
Minutes 02-11-2020 cmc
COMMISSIONER COMMENTS
Mr. Yauger stated that he had a very positive experience when calling in for Ms.
Malloy and instead of being sent straight to voicemail, they were able to assist him
with what he needed.
Mr. Laster stated that he received the notice from San Manuel that they will be doing
work along with East Valley Water District in the area.
STAFF COMMENTS
The Director of Strategic Services stated that the next meeting is scheduled for May
and the discussion will be about the upcoming budget, and that she will keep the
commissioners updated about the vacant position for Commissioners and the SNRC
community group.
Information only.
ADJOURN
The meeting adjourned at 8:08 pm.
________________________
Kelly Malloy
Director of Strategic Services
R es p ec tfully s ubmitted :
Kelly Mallo y
Directo r o f S trategic S ervices
B O AR D AGE N D A S TAF F R E P ORT
Agenda Item #2.
Meeting Date: May 12, 2020
To: C ommis s io n Members
F rom: Direc tor of S trategic S ervic es
Subject: F isc al Year 2020-21 Bud get O verview
R E C O MME N D AT IO N:
T his items is fo r informatio n o nly, no actio n is req uired at this time.
B AC KGR O UN D / AN ALYS IS :
Each year the Dis tric t d evelops an annual budget to take effect on July 1, b eginning the fis c al year.
T his proc ess typ ically begins in January with the develo p ment o f Distric t-wid e G o als , whic h are ultimately
ad o p ted as the G eneral Manager/C E O 's annual goals. T hese goals then facilitate the develo p ment of P ro gram
G oals and O b jectives for consideratio n b y the G overning Bo ard. F ollowing the develo pment o f the
expec tations , the p ro gram expend itures are d evelop ed . C onc urrently with the development o f thes e targets ,
financial revenue projec tions are d evelo p ed to antic ip ate the available funds for us e. S hould there b e exc es s ive
expens es beyo nd anticipated revenues , then the expec tations may need to be adjus ted to fit within the financial
cons traints o f the Dis tric t. O nc e d evelo p ed , the d o c ument is p res ented to the G o verning Board for
cons id eratio n. By law, the Dis trict mus t ad o pted by June 30 o f eac h year.
T his d o cument serves as a guid e fo r ac tivities throughout the fisc al year. It is an es s ential tool for trans p arenc y
into the p riorities , ac tivities, and costs of o p erating the District.
AG E N C Y G O ALS AN D OB J E C T IVE S :
G o al and O bjec tives I I - Maintain a C ommitment to S us tainab ility, Transparenc y, and Ac c o untability
a) P rac tice Trans parent and Ac countab le F is cal Management
d ) P rovide Q uality I nfo rmation to Enc o urage C o mmunity Engagement
ATTACH M E N TS:
Description Type
Goals and Objectives P resentatio n P resentation
Revenue P rojections P resentation
April 15, 2020
GOALS & OBJECTIVES
2
DEVELOPMENT OF GOALS & OBJECTIVES
Support Agency Strategic Plan
Support 5-Year Work Plan
Support District-Wide Goals
Key Considerations
•Source Water Quality
•Infrastructure Projects
•Cybersecurity
•Technology
•Regulations
•Funding
3
DISTRICT-WIDE GOALS
Optimize Infrastructure
•Continue Analysis For The Potential Construction of an Additional Surface Water Treatment Plant
•Proceed With Efforts To Complete The Consolidation Of Mutual Water Companies in Progress
Financial Stability With Full Understanding Of Operational Complexities
•Evaluate The Benefits Of Restructuring Current Bonds To Take Advantage of The Financial Market
•Initiate The Cost Of Service Analysis For Wastewater Collection And Treatment In Preparation For The Operations Of The Sterling Natural Resource Center (SNRC)
Protect Organizational Investments
•Update The District’s Succession Plan To Better Understand Potential Organization Changes and Growth
•Develop Internal Efforts to Communicate The District’s Brand and The Importance of Protecting The High Expectations That it Includes
Maximize The District’s Position
•Complete The Installation Of Smart Meters Throughout The District
•Begin Developing Operational Plans And Identifying Contract Services Necessary For The Sterling Natural Resource Center
Have Others See The District As A Premier Agency
•Initiate Efforts To Establish Contractual Relationships Regarding High Stream Food-Waste To Prepare For Energy Generation At The SNRC
•Increase District Engagement With Regional And Industry Activities To Share The Success Experienced Through The District’s Vision
PROGRAM
SUMMARIES
4
FINANCE &
ACCOUNTING
5
FINANCE & ACCOUNTING
6
Finance and accounting oversee the business
operations of the District in order to provide
accountability and adequate control over the
use of District funds.
Staff downloads meter read data, audits data,
and submits data files to a third-party vendor for
bill printing and mailing. The department also
also maintains the financial systems and
records in accordance with Generally Accepted
Accounting Principles (GAAP) as well as
applicable laws, regulations, and District
policies.
Chief Financial Officer
Sr. Administrative Assistant
Business Services Manager
Accountant Sr. Accounting Technician
Accounting Technician
Total Employees: 6
Completed a Water and Wastewater Rate Study and Update the Miscellaneous Fee Schedule
•Completed the Water and Wastewater Rate Study
•Completed the Capacity Fee Study
Implemented Sound Financial Practices to Preserve and Enhance the District’s Financial Position
•Received awards from both the Government Finance Officers Association (GFOA) and the California Society of Municipal Finance Officers for the District’s 2019-20 Budget
•Issued and received GFOA Awards for Outstanding Achievement for the District’s June 2019 Comprehensive Annual Financial Report and Popular Annual Financial Report
•Amended the Finance Agreement and received $40.9 M from the SWRCB for reimbursement loans for the SNRC
Link Fixed Asset Information in Tyler Accounting System to Digitized Maps in Geographical Information System (GIS) Program
•Completed the linking of FY 2018-19 Water and Wastewater projects
Other Accomplishments •Saved the District approximately $67,000 annually by executing a contract with a new merchant service provider
ACCOMPLISHMENTS
7
•Work with Bond Council to restructure current bonds to take advantage of the financial market and record the debt in accordance with GAAP
•Coordinate Public Hearing and noticing efforts with Public Affairs to comply with Proposition 218 requirements and implement adopted rates in District’s utility billing software
•Identify the financial impact with affordable-rate regulation consideration working in collaboration with Conservation and Public Affairs
Financial Stability with Full Understanding of Operational Complexities
•Develop a listing of vendors and contract services based on recommendations from Engineering and regional wastewater agencies
•Develop a comprehensive salaries and benefits analysis based on the staffing schedule for the SNRC and the District
•Develop an allocation plan to determine each funds’ proportionate share of the SNRC operating and capital costs
Fully Understand the Cost Associated with the SNRC Operations
•Hold a series of meetings with Engineering and Information Technology staff to fully understand linkage between Tyler and GIS
•Develop plan for estimating costs in Tyler for old assets and for distributing costs in GIS
Link Fixed Asset Information in Tyler Accounting System to Digitized Maps in Geographical Information System (GIS) Program
GOALS & OBJECTIVES
8
INFORMATION
TECHNOLOGY
9
INFORMATION TECHNOLOGY
10
Information Technology (IT) is responsible
for the strategic alignment of technology
with the District’s initiatives.
Staff maintains the enterprise systems,
network, cybersecurity, and computer
hardware.
Information Technology Manager
Network Administrator Information Systems Technician
Total Employees: 3
Proactively Replaced Hardware and Software Approaching End-of-Life Cycle
•Proactively replaced all end-of-life workstations and laptops
•Implemented InframapNow mapping software
Improved IT Infrastructure for Reliable and Secure Services
•Installed treatment plant firewalls
Other Accomplishments
•Improved SCADA wireless performance
•Deployed 20 iPads to Field staff
•Completed 5-year IT Strategic Plan
ACCOMPLISHMENTS
11
•Broaden network server infrastructure by upgrading End-of-Life Cisco servers and VMware licensing to support the SNRC and Plant 134
•Work with Operations to enhance SCADA infrastructure and improve radio communication at each site
•Expand hardware needs for operations staff and simplify staff processes through mobile devices
Fortify IT Infrastructure for Reliability and Expand Services for HQ, SNRC, and Plant 134
•Engage staff with cybersecurity training and monthly Phishing emails to mitigate security risk
•Heighten IT staff knowledge and skills through professional development for IT standards
•Assess and enhance remote capabilities for staff and EOC operations
•Implement imaging software to allow image and recovery of computer systems to minimize downtime
Proactively Improve Systems and Cybersecurity Measures for Internal and Emergency Response Functions
•Work with consultant to enhance reporting and business analytics through Microsoft BI
•Assist Finance with GIS and Tyler integration
•Expand DocuSign E-form capability to streamline internal processes and create another outlet for customer and District engagement
•Work with Operations to select an asset management system
•Assess Cityworks and current GIS infrastructure with Engineering to fit the organizational needs recommended through the IT strategic plan
Analyze Current Systems to Enhance Reporting and Automate Processes
GOALS & OBJECTIVES
12
CUSTOMER SERVICE
13
CUSTOMER SERVICE
14
Customer Service provides the community with
prompt, courteous, and world-class customer
relations.
As the primary contact point with residents,
this program explores opportunities to provide
•Thorough and accurate responses to billing inquiries
•Convenient locations and methods for payment
•Resolve customer concerns about service delivery by
requesting assistance from field personnel
•Follow up with customers regarding the resolution to
their concern
Sr. Customer Service Rep
Business Services Manager
Customer Service Rep III Customer Service Rep II (2)
Customer Service Rep I (2)Customer Service Rep I (0.5)
Total Employees: 6.5
Developed Strategies to Address Organizational Service Needs
•Launched AMI customer portal
•Implemented the use of Intellius to research landlord info/contact
•Implemented disconnect service orders through municipal online portal
•Worked with 3rd party vendor to validate all service addresses within the District in compliance with USPS
Modified Processes to Comply with Changes in Legislation while Maintaining Financial Stability
•Assisted with the launch and implementation of SB 998
Other Accomplishments •Successfully transitioned to working from home during COVID-19 pandemic
•Resolved ongoing issues with automated phone check payments
ACCOMPLISHMENTS
15
•Work with Field and IT in Re-Evaluating Cityworks and attend product demonstrations for alternate work order system if scheduled
•Develop SNRC action plan and, if necessary, prepare justification for additional full-time employee
•Work with IT to activate autopay with credit card while remaining PCI compliant
•Work with Business Services Manager to update physical/digital access where needed
Develop Strategies to Address Organizational Service Needs
•Meet quarterly with Public Affairs for updates on proposed/pending legislation
•Reassess written policy and departmental procedures related to SB 998
•Assist with preparation of Customer Service talking points to address customer inquiries related to proposed Water Tax legislation
•Review and propose changes to Miscellaneous Fee Schedule related to Customer Accounts
Modify Processes to Comply with Changes in Legislation while Maintaining Financial Stability
•Estimate water saved, log all leak notifications, and contact customers to minimize water losses
•Work with Public Affairs to create customer educational materials about Smart Meter Portal and setting up alerts
•Review routes and billing dates for possible changes to accommodate timing of bills to customers on fixed incomes
Work with Engineering and IT to Complete AMI Installations and Fully Utilize Smart Meter Capabilities
GOALS & OBJECTIVES
16
ENGINEERING
17
ENGINEERING
18
Engineering is responsible for planning and
overseeing infrastructure projects designed to
maintain safe and reliable water and wastewater
services.
Staff manages the capital improvement
program, coordinates with new development,
and provides technical support for the
infrastructure system.
Director of Engineering& Operations
Sr. Administrative Assistant Sr. Engineer (3)
Total Employees: 5
Developed and Implemented the District’s Capital Improvement Program to Address Rehabilitation and Maintenance Needs While Also Preparing for New Development
•Completed master service contracts for rehabilitation of reservoirs and the rehabilitation of Reservoir 1 at Plant 39
•Managed the completion of Phase 4 of the AMI Project and led efforts to pre-purchase materials for subsequent phases to realize cost savings
•Supported the design and construction of the sewer main upsizing and replacement in Sterling Ave and Marshall Blvd being performed by the San Manuel Band of Mission Indians
•Provided engineering support on water main replacement work performed by the Operations Department on Rockford Ave, Del Norte Pl, Del Norte Cir, Lomita Pl, Val Mar Cir, Yuma Dr, and Barton St
Developed Plans to Optimize District Utilization of Local and Imported Surface Water
•Completed an evaluation of enhanced coagulation at Plant 134 to assess its potential to address disinfection byproduct formation
•Initiated an investigation to increase capacity for sludge handling at Plant 134
•Completed a feasibility study for a water treatment plant at the east-end of the District’s service area
Supported Steps Necessary for Advancement of the SNRC
•Led evaluation of digesters and completed design of the digesters and associated systems
•Continued permitting work with regulatory agencies
ACCOMPLISHMENTS
19
•Issue design and construction contract for rehabilitation of reservoir at Plant 108
•Complete rehabilitation of Plant 101
•Facilitate completion of design for main replacement projects identified in CIP for FY 2020-21
•Support the development of CFD for the Highland Hills development
•Continue to lead AMI implementation
Develop and Implement the District’s Capital Improvement Program to Address Rehabilitation and Maintenance Needs While Also Preparing for New Development
•Complete pre-design report for the Water Treatment Plant at the east-end of the District’s service area
•Initiate contract for design-build of process improvements related to disinfection byproduct control at Plant 134
•Install meter facilities and reporting tools to document North Fork water going to surface spreading
Develop Plans to Optimize District Utilization of Local and Imported Surface Water
•Lead development of facility start-up plans
•Support construction efforts by facilitating any documentation or decisions necessary
•Continue working with regulatory agencies to receive needed approvals and permits
Support the Steps Necessary for Advancement of the SNRC
GOALS & OBJECTIVES
20
METER SERVICES
21
Field Service Supervisor
Meter Reader I (2)Meter Reader II
METER SERVICES
22
Meter Services is responsible for reading all
District meters monthly for billing, addressing
on-site customer meter-related requests, and
customer service assistance.
Total Employees: 3
Developed Inspection Program for Facilities in AMI Areas No Longer Read Manually
•Created a prioritized replacement schedule that identified needed vault lid replacements
•Recommended the top five limited-access meters for relocation
Collected Information on Existing Meters to Facilitate Future Phases of AMI Implementation
•Verified meter lid sizes, meter sizes, and lay length for AMI Phase IV
•Identified and documented concerns with existing meter locations and resolved issues prior to the scheduled installation
•Provided recommendations to Engineering for future phases of AMI regarding areas of priority and routes, including new construction
Developed Proactive Meter Reader Training and Meter Testing Programs
•Trained readers on budget-based rates and uploading routes into handhelds
•Trained readers on AWWA meter efficiency standards
•Conducted an audit of 10% of large meters for accuracy to ensure compliance with AWWA standards
ACCOMPLISHMENTS
23
•Identify needed vault lid replacements and create prioritized replacement schedule
•Visually inspect all meter boxes in routes included in Phase I of AMI implementation
Develop Inspection Program for Facilities in AMI Areas No Longer Read Manually
•Verify meter lid sizes, meter size, and lay length in preparation for AMI Phases 6 and 7
•Install AMI meters at accounts bypassed by the AMI Contractor due to special issues or concerns
Collect Information on Remaining Manual-Read Meters to Facilitate Early Completion of AMI Implementation Project
•Conduct an audit of 10% of large meters for accuracy to ensure compliance with AWWA standards
Continue Meter Testing Programs in Compliance with State Water Audits Best Practices
GOALS & OBJECTIVES
24
WATER PRODUCTION
25
WATER PRODUCTION
26
Water Production is responsible for the daily
monitoring and operations of the entire water
production system.
This program ensures the timely preventative
maintenance of all pumps, motors, wells,
boosters, reservoirs, pressure regulating
valves (PRVs), hydro-pneumatic plants, and
the Supervisory Control and Data Acquisition
(SCADA) system.
Staff also operates the North Fork Canal.
Total Employees: 7
Operations Manager
Administrative Assistant
Water Production Supervisor
Sr. Water Production Operator
Water Production Operator III (3)
Water Production Operator I
Prioritized and Executed Contracts for Tank/Reservoir Rehabilitation Projects Based on Findings in Harper Engineering Report
•Rehabilitated two wells and five booster pumps
•Assisted with Plant 39-1 tank rehabilitation
•Replaced and repaired control panel at Plant 132 to prevent ground arcing and motor failure
•Replaced motor starts at Plants 33-1, 24-2, 129-1, and 39-2
Implemented Improvements to Enhance the SCADA System
•Replaced transfer switch at Plant 141 to receive generator power
•Worked with contractor to improve SCADA and radio communications at multiple plants
•Worked on NFWC sand box Parshall flume to get SCADA feedback for more accurate groundwater recharge data
Transitioned NFWC and Bear Valley Mutual Water Company Shareholders from the North Fork Canal/Pipeline to Alternative Metered Connections
•Assisted with purchase of NFWC shares
Other Accomplishments
•Completed Cla-Val pressure regulating valve maintenance and inspections
•Completed annual tank inspections
•Trained operators on proper generator hook up to prepare for Edison shutdowns
•Promoted and trained the new Water Production Supervisor, Sr. Water Production Operator, and Water Production Operator I
ACCOMPLISHMENTS
27
•Develop a pumping plan to have tank 108 out of service for rehabilitation
•Identify and isolate all valves required to drain and rehabilitate tank
•After construction fill, sample and bring the tank back online
Support the Engineering and Contractor Assigned to Plant 108 Tank/Reservoir Rehabilitation Projects
•Collaborate with consultants to develop RFP for the SCADA masterplan
•Work with IT to identify scope of work and complete phase three to upgrade SCADA radios
•Move forward and assign staff to assist with radio contractors’ recommendations
Implement Improvements to Enhance the SCADA System
•Determine size and flow requirements and install water meters at the properties
•Abandon weirs and other facilities made unnecessary by shareholder agreements
Transition Remaining NFWC and Bear Valley Mutual Water Company Shareholders from the North Fork Canal/Pipeline to Alternative Metered Connections
•Hire a SCADA contractor and electrician to install the necessary equipment to control the Plant
•Clean and rehabilitate the forebay downstream of the well
•Inspect and make necessary repairs to boosters on site
Bring Plant 120 Online to Produce 600-800 Gallons Per Minute
GOALS & OBJECTIVES
28
WATER TREATMENT
29
WATER TREATMENT
30
Water Treatment is responsible for using various
methods to treat the three different sources of
supply used by the District.
Staff is trained to operate the Surface Water
Treatment Plant 134 to maximize both Santa ana
River water and imported State Project Water.
Staff also operates two unique groundwater
treatment facilities:
•Plant 28 uses Granular Activated Carbon (GAC)
•Plant 39 is a blending facility
Water ProductionSupervisor
Sr. Treatment Plant Operator
Total Employees: 2
Completed Plant 134 Membrane Replacements Using a 5-Phase Replacement Plan
•Received and installed new membrane filters at Plant 134
Supported the Development of a Long-Term Plant 134 Site Improvement Plan
•Worked with contractor to repaint the filter basins due to peeling paint
•Replaced wastewater valve and implemented a plan to replace/maintain all plant valves
•Hired engineering firm to update the Spill Prevention Control and Countermeasure Plan, which is required for the diesel fuel storage for the generator at Plant 134
Other Accomplishments •Advanced two employees’ level of Treatment Certifications
ACCOMPLISHMENTS
31
•Understand recommendations for additional treatment processes needed to maintain high water quality
•Assist in capital planning for new treatment processes
Support Anticipated Design Build Efforts at Plant 134 for Granular Activated Carbon (GAC) and Sludge Removal Capital Projects Per SWRCB Recommendations
•Identify the modules to be replaced in Phase 4
•Procure the needed membrane modules from the manufacturer in accordance with the District’s purchasing policy
•Coordinate and schedule the in-house installation of the new membranes
•Hire contractor to install air control valves
Complete Plant 134 Membrane Replacements Using a Five-Phase Replacement Plan and Replace Air Control Vales for Trains
•Purchase proper cells
•Coordinate and schedule installation
Replace All 5 Chlorine Generation Cells at Plant 134
GOALS & OBJECTIVES
32
WATER QUALITY
33
WATER QUALITY
34
Water Quality is responsible for ensuring District
compliance with State and Federal Drinking Water
Regulations. This program manages Backflow
Prevention, Water Sampling and Testing and Fire
Hydrant Flushing Programs.
Water Quality is also leading District efforts to
establish a Fats, Oil and Grease (FOG) program,
a critical program for monitoring customer
discharge into the wastewater collection system.
FOG programs are maintained by agencies
providing wastewater treatment services, which
the District will become upon completion of the
Sterling Natural Resource Center at the end of
calendar year 2021.
Water QualityCoordinator
Water QualityTechnician
Total Employees: 2
Expanded Sampling Programs to Ensure Compliance with All State and Federal Water Quality Requirements
•Installed tank mixer at Plant 108
•Completed EPA’s Unregulated Contaminant Monitoring Rule sampling as required
•Completed construction of the Plant 143 consolidated Orthophosphate injection system
Implemented an In-House Environmental Controls and Compliance Program
•Increased customer participation in the backflow testing program by 6%
Other Accomplishments •One employee received their Water Use Efficiency Practitioner I certification
ACCOMPLISHMENTS
35
•Develop sampling programs to maximize treatment process efficiencies
•Support efforts to assist in treatment process improvements at Plant 134
•Contract for installation of tank mixing equipment in District reservoirs at Plant 129
Evaluate Water Quality Regulations and Improve Process Efficiencies to Enhance Water Quality Compliance
•Develop Fats, Oil and Grease (FOG) program language for incorporation into the District’s Sewer Use Ordinance
•Analyze and report to management the effect of SB 998 on District’s ability to enforce compliance with annual backflow testing
Implement In-House Environmental Controls and Compliance Program Improvements
GOALS & OBJECTIVES
36
WATER
MAINTENANCE
37
WATER MAINTENANCE
38
Water Maintenance is responsible for the
repair and replacement of the District’s water
distribution mains, water service lines, fire
hydrants, meters, valves, and all related
equipment.
Total Employees: 15
Sr. Field Service Worker (2)
Field Service Supervisor
Field Service Worker III (5)Field ServiceWorker II (2)
Field ServiceWorker I (4)Storekeeper/Buyer
Reviewed Data Accuracy Compared to Actual Field Conditions
•Worked with IT to ensure all Field Staff were equipped with appropriate mobile devices
Other Accomplishments
•Completed in-house projects by installing 2,500 linear feet of new water main on six streets
•Repaired 263 leaks
•Installed infrastructure for North Fork ditch to meter switch over
•Completed year two of the leak survey by collecting data for the water audit
•Increased employees’ level of Water Distribution and Class B Driver’s License
ACCOMPLISHMENTS
39
•Exercise all gate valves between Boulder Avenue on the east, and Central Avenue on the west
•Work with Production to perform inspection and operation of critical valves at 12 plants
•Inspect, and paint if necessary, 1,500 hydrants
Prioritize Preventative Maintenance Schedules to Ensure Equipment Readiness for Emergency Response
•Replace 550 linear feet of 4” with new 8” water main on 14th St
•Replace 250 linear feet of 3” with new 6” water main on Mirada St
Complete Two In-House Water Main Projects
•Identify weaknesses of existing software programs
•Conduct needs-assessment
•Coordinate with IT to hold product demonstrations
•Work with IT to ensure all Field Staff are equipped with appropriate mobile devices
•Collaborate with IT to fix data connectivity issue
Complete Evaluation of Existing Technology/Software and Requisition Upgrades/Replacements if Necessary
GOALS & OBJECTIVES
40
WASTEWATER
MAINTENANCE
41
WASTEWATER MAINTENANCE
42
Wastewater Maintenance is responsible
for monitoring and ensuring the free flow
and containment of wastewater through
the District’s 220 miles of wastewater
conveyance pipelines.
The Wastewater Maintenance program’s
primary mission is to prevent wastewater
spills and leaks.
Total Employees: 4
Field Service Supervisor
Field ServiceWorker II (2)Field Service Worker III (2)
Continued Wastewater Collection System Maintenance and Management
•Updated Sanitary Sewer Management Plan
•Cleaned 125 miles of sewer main and video inspected 52 miles of sewer main
•Worked with contractor on numerous main and lateral repairs
Identified Operational Changes Needed to Accommodate Planned Development within the District
•Documented contributing factors of high maintenance areas in preparation for the in-house Fats, Oils and Grease (FOG) Program
•Sent out letters to FOG generating businesses/customers
Other Accomplishments •Started maintaining the East trunk sewer, formerly owned by the City of San Bernardino
ACCOMPLISHMENTS
43
•Video inspect and assess all District mains between the northern and southern District boundaries, and between Del Rosa and Victoria
•Clean a minimum of 110 miles of wastewater main
Continue Wastewater Collection System Maintenance and Management
•Contract for video inspection of recently acquired East Trunk sewer main south of Baseline (33,000 ft)
•Install flow sensors in manholes of five selected mains
Implement Procedures to Enhance Monitoring of High-Flow Sewer Mains
•Train all field staff on the new vactor
•Train all field staff on lateral launcher and new CCTV truck
Update Staff Training to Include Enhanced Functions of New Equipment
GOALS & OBJECTIVES
44
FACILITIES
MAINTENANCE
45
FACILITIES MAINTENANCE
46
Facilities Maintenance is responsible for the
complete maintenance and repair of all District
facilities, including:
•Administration buildings
•Water facilities
•District-owned vacant properties and
easements
Total Employees: 2
Water Production Supervisor
Facilities Maintenance Coordinator
Facilities Maintenance Worker
Implemented a Long-Term Site Improvement Plan for Plant 134
•Completed security fence upgrade at Plant 134
Completed Systematic Upgrades and Rehabilitation of District Facilities
•Installed access card readers at the entrance of Board room and break room
•Added emergency exit gate in the headquarter demonstration garden
•Installed new HVAC systems and upgraded to LED lights at Plants 99, 33, 24, 11, 127, and 149
•Upgraded to LED lights at the District headquarter
•Installed new metal doors at Plants 11, 39, and 33
•Replaced the booster house roof at Plant 129
•Slurry seal and striping of headquarter parking lot
Other Accomplishments •Assisted with demolition of the Cherokee house on 6th St to expand the SNRC
ACCOMPLISHMENTS
47
•Work with IT to complete security system and digital access at Plant 134
•Remodel laboratory at Plant 134 to include restroom, flooring, and cabinetry
Complete Long-Term Site Improvements for Plant 134
•Develop a comprehensive site improvement project list
•Replace fence and repair asphalt driveway at Plant 34 and 141
•Paint existing building at Plant 33
•Complete upgrades on HVAC systems at Plants 129 and 142
Complete Systematic Upgrades and Rehabilitation of District Facilities
•Collaborate with IT and other departments in selecting an asset management program that suits maintenance program needs
•Complete incorporating facilities data into selected Facilities Maintenance Program
•Implement a consistent tracking program and help provide training for staff
Develop a Facilities Maintenance Program to Track and Anticipate Future Costs Associated with All District Facilities
GOALS & OBJECTIVES
48
FLEET MAINTENANCE
49
FLEET MAINTENANCE
50
Fleet Maintenance is responsible for
preventative maintenance and repairs of the
District’s vehicles and heavy equipment.
Total Employees: 1
Field ServiceSupervisor
Equipment Mechanic III
Complied with Current Air Quality and Highway Safety Regulations
•Contracted with air quality consultant for Air Quality Management District and California Air Resources Board
•Scheduled semi-annual on-site employee safety training for vehicles and equipment
•Transmitted emissions data to the Bureau of Automotive Repair using new Network Fleet devices
Continued Enhancement of Emergency Response Capabilities
•Added three additional generators to support Production with Edison shutdowns and enhance emergency preparedness
Transitioned Fleet Management Program
•Purchased new sewer jetting truck to support wastewater crews
•Added skid steer and trailer to support field staff with in-house water main projects
•Purchased three new trucks; one is a mid-size dump truck to move generators
ACCOMPLISHMENTS
51
•Continue quarterly inspections with air quality consultant for Air Quality Management District and California Air Resources Board
•Schedule semi-annual-site employee safety training for vehicles and equipment
•Transmit emissions data to the Bureau of Automotive Repair using new Network Fleet devices
Remain Current on Air Quality and Highway Safety Regulations
•Collaborate with IT to maximize on vendor reporting capabilities
•Work with vendor to refine list of pre-approved work to mitigate delays on safety repairs
•Contract with vendor to provide detailing for specialized equipment
Enhance Vendor-Managed Fleet Maintenance Program
GOALS & OBJECTIVES
52
PUBLIC AFFAIRS
53
PUBLIC AFFAIRS
54
Public Affairs oversees internal and external
communication programs consistent with the
District’s vision.
Through media, community and governmental
relations, the District is able to provide effective
communications to various stakeholders.
Director of Strategic Services
Public Affairs Coordinator Public Affairs Specialist
Creative Services Representative Part-Time Community Relations Representative (0.5)
Public Affairs/ Conservation Manager
Total Employees: 5.5
Worked with Partners to Advance the Construction of the SNRC
•Created outreach materials and attended events to promote construction status and future programs of the SNRC
•Coordinated with outside Government agencies for necessary approvals and review of relevant subject matter relating to the SNRC
•Oversaw construction of the Administration Center to ensure it was within the allocated scope of the Guaranteed Maximum Price (GMP)
Developed Communication Methods to Enhance the District’s Brand
•Developed Proposition 218 notice and outreach campaign to inform customers of proposed rate changes
•Developed a campaign to educate customers on the value of reliable utility services provided by the District
Advanced the District’s Emergency Preparedness Program to Effectively Respond in an Emergency
•Updated the District’s Hazard Mitigation Plan and submitted for FEMA approval
•Completed the Vulnerability Assessment and EPA Risk and Resiliency Assessment
Other Accomplishments •Completed outreach material for SB 998, AMI project, and Capital Improvement Projects
ACCOMPLISHMENTS
55
•Begin developing operational plans and identifying contract services necessary for the Administration Center for the SNRC
•Coordinate with outside Government agencies for necessary approvals and review of relevant subject matter relating to the SNRC
•Oversee construction of the Administration Center within allocated scope of the Guaranteed Maximum Price (GMP)
•Maintain community engagement including weekly social media posts, regular print advertisements, and internal communications to share critical project information
•Begin quarterly meetings of the SNRC Community Group
Advance Construction of the SNRC and Prepare for Facility Operations
•Develop proposition notices and outreach material to inform customers of proposed rate changes for water and wastewater services
•Develop door hangers and project notices for all current year CIP projects (English/Spanish)
•Develop a monthly report to highlight internal communications efforts and assess the effectiveness of the tools
•Develop and implement an outreach effort to increase customers’ understanding of budget-based rates through social media posts, community events, and bill redesign
Utilize Communication Methods that Enhance the District’s Brand
•Conduct quarterly emergency preparedness trainings for staff
•Complete necessary reporting requirements related to the COVID-19 local state of emergency
•Finalize the updated Emergency Response Plan and Hazard Mitigation Plan as required by FEMA and the EPA
•Evaluate and assess the District’s current Department Operations Center for needed enhancements to infrastructure and equipment
•Implement a quarterly campaign to improve the District’s customer contact database in the event of an emergency
Advance the District’s Emergency Preparedness Program to Effectively Respond in an Emergency
GOALS & OBJECTIVES
56
CONSERVATION
57
CONSERVATION
58
Conservation is responsible for overseeing
programs that facilitate and encourage
sustainable water use throughout the District.
Additionally, this program is responsible for
communicating conservation benchmarks to
various regulatory agencies.
Total Employees: 1
Public Affairs/Conservation Manager
Conservation Coordinator
Developed Technical Assessment Tools to Minimize Water Losses within the District’s Distribution System
•Completed the annual water audit and developed an action item list
Evaluated Rebate Program Success and Implemented Program Enhancements
•Translated rebates from English to Spanish to enhance program participation
•Invited high-water users to participate in rebate water surveys
•Developed a conservation action plan to encourage water efficiency through different stages of water supply availability
Engaged in the Legislative Process as it Relates to Changes in Conservation Regulations
•Actively participated in the regulatory and legislative process as new conservation guidelines were considered
ACCOMPLISHMENTS
59
•Gather information necessary to update the District’s Drought Risk Assessment within the required timeline
•Draft the District’s Water Shortage Contingency Plan and work with Engineering for data collection to meet SWRCB requirements for the Regional Urban Water Management Plan
•Remain in compliance with the state’s monthly reporting requirements
•Facilitate the annual water audit submittal, develop an action item list, and track results
Coordinate with District Programs/Departments to Complete Necessary Conservation Reporting
•Work with IT to build GIS maps that display rebate program participation
•Hold four conservation workshops in English (2) and in Spanish (2)
•Develop a program to identify customers with inefficient water use for participation in the District’s rebate programs
•Understand and adopt industry standards or best practices for gathering conservation data information
Evaluate Rebate Program Success and Implement Program Enhancements
•Actively participate in the regulatory and legislative process as new conservation guidelines are considered
•Develop tracking measures to highlight financial impact on operations should affordable-rate regulations be considered
•Provide quarterly updates to the Legislative Committee and Semi-Annual to the Governing Board to ensure they are informed of the changing conservation requirements and other legislative issues
Engage in the Legislative Process as it Relates to Changes in Conservation Regulations
GOALS & OBJECTIVES
60
HUMAN RESOURCES
61
Human Resources is responsible for
facilitating programs to attract the best and
brightest candidates while fostering a work
environment that promotes high morale and
employee retention.
Recognizing the importance of individual
well-being, Human Resources leads the
efforts to encourage health and wellness.
Additionally, they manage the risk and safety
programs to ensure a safe work-place at the
District.
HUMAN RESOURCES
62
Total Employees: 2
HR/Risk & Safety Manager
Human ResourcesCoordinator
Initiated Programs in Support of SNRC Workforce and Community Needs
•Conducted a staffing analysis to address current staffing needs and identified future growth and SNRC staffing needs with a 3-year schedule
•Helped implement a water industry pathway program at Indian Springs High School
Promoted a Positive Organizational Culture that Maintains a Supportive and Encouraging Work Environment
•Evaluated and discussed potential plan for upcoming retirements occurring within the next five years
•Initiated updates to staff career mapping and identified professional development opportunities for employees
•Enhanced partnerships with the San Bernardino Sheriff’s Department to increase the safety and security of District staff, sites, and resources
Negotiated a 3-Year MOU that Considers both Long-Term Financial Commitments and Employee Morale
•Negotiated a 3-year MOU considering long-term financial commitments and employee morale
ACCOMPLISHMENTS
63
•Amend District organizational chart to include new job classifications, job descriptions, and pay scales for the identified classifications
•Develop an action plan for a Wastewater Operator-in-Training program to prepare internal candidates for future employment opportunities at the SNRC
•Develop a marketing strategy to attract quality candidates for SNRC employment opportunities
Initiate Programs in Support of the SNRC Workforce Needs
•Update the District’s Succession Plan to identify organizational growth and provide development opportunities for staff
•Develop pre-retirement transition plans to assist retirees in preparing for retirement and provide the District with the opportunity to capture institutional knowledge
•Conduct a comprehensive compensation analysis and update the District’s compensation policy
Promote a Positive Organizational Culture that Maintains a Supportive and Encouraging Work Environment
•Work with San Bernardino City Unified School District on elevating the Water and Resource Management Pathway Program
•Partner with Generation Go, the Workforce Development Department’s work-based learning program, to provide internship opportunities to high school students
•Update the District’s Volunteer Program to include SNRC related volunteer opportunities
Promote Regional Involvement to Provide Workforce Experience and Educational Opportunities
GOALS & OBJECTIVES
64
GENERAL
ADMINISTRATION
65
GENERAL ADMINISTRATION
The General Manager/CEO is responsible for
carrying out day-to-day District operations,
implementation of adopted policies, general
oversight to interagency relations, legislative
activities, and strategic planning.
Additionally, Administration is responsible for
implementing the District’s Vision, maintaining
official records, promoting public trust, and
ensuring transparency compliance.
66
Total Employees: 3
General Manager/CEO
District Clerk
Sr. Administrative Assistant
Completed Consolidation of the North ForkWater Company
•Acquired 97% of North Fork Water Company Shares
Continued Leading Efforts to Ensure Viability of the Community Heritage and Educational Foundation (CHEF)
•Completed preliminary design of CHEF Building
Utilized the Intranet for Communication with Board of Directors
•Created Board member portal/intranet web page
•Populated web page with forms, Board calendar, and other informational items
Other Accomplishments •Increased efforts to support Adopt-a-School partnership with SBUSD
ACCOMPLISHMENTS
67
•Update and post required information to the District’s website
•Complete and submit application and required documents for approval
Complete Reaccreditation Process for SDLF District Transparency Certificate of Excellence and District of Distinction Accreditation
•Continue acquiring remaining shares of North Fork Water Company
•Coordinate with legal counsel to determine how North Fork Water Company will operate in the future
Complete Consolidation/Dissolution of North Fork Water Company
•Evaluate and identify industry best practices to be included in the new policy
•Prepare draft policy to include comments and suggestions received from staff
•Finalize and implement approved policy
Develop Agenda Policy and Procedures to Standardize Business Processes
•Resolve administrative challenges related to the CHEF building site
•Continue efforts to develop a fundraising plan and financial goals
Finalize Preliminary Design of Community Heritage and Education Foundation Building
GOALS & OBJECTIVES
68
GOVERNING BOARD
69
GOVERNING BOARD
70
The Governing Board is the legislative body of the
organization and is comprised of five members elected
at-large to four-year staggered terms of office.
Board members are responsible for providing
leadership, direction, and serving as the organizational
policy makers.
The Governing Board appoints the General
Manager/CEO to carry out the day-to-day District
operations and implementation of adopted policies.
Total Employees: 5
Board Chairman
Vice Chairman
Board Member (3)
Provided Organizational Direction and Set Expectations through Policy Decisions
•Conducted General Manager/CEO Annual Evaluation and established FY 2020-21 goals
•Conducted Board member evaluations and established Board leadership positions
Addressed Policy Related Decisions Related to the Sterling Natural Resource Center (SNRC)
•Participated in activities that encouraged community engagement for the SNRC
Made Financial Decisions that Result in Stability and Understanding Operational Complexities
•Considered Memorandum of Understanding with the District’s Employee Partnership
•Evaluated and considered agenda items related to water/wastewater rate studies
ACCOMPLISHMENTS
71
•Review and address items related to COVID-19 pandemic that may impact the District
•Conduct General Manager/CEO annual evaluation, including establishment of FY 2021-22 Goals
•Consider actions related to the North Fork Water Company
Provide Organizational Direction and Set Expectations Through Policy Decisions Consistent with the 5-Year Work Plan
•Consider agenda items related to ongoing construction of the SNRC
•Evaluate staffing plan and program proposals related to the operation of the SNRC
•Participate in activities that encourage community engagement for the SNRC
Address Policy Related Decisions Related to the Sterling Natural Resource Center (SNRC)
•Evaluate and consider agenda items related to water/wastewater rate studies
•Consider agenda items related to bond refinancing and Community Facilities Districts
•Assess and consider agenda items relating to COVID-19 which may have a financial impact on the adopted budget
Make Financial Decisions that Result in Stability and Understanding Operational Complexities
•Coordinate with the San Bernardino County Registrar of Voters to hold 2020 elections
•Update and post electoral information on the District’s website
•Review and update Candidate Orientation Program
Conduct all Activities Required for the Board of Directors Election
GOALS & OBJECTIVES
72
May 12, 2020
REVENUE
PROJECTIONS
2019-20 REVENUE
2
2019-20 REVENUE
•Water Sales
•Mid-Year Projected Water Sales of 7,184,000 HCF for $16,100,000
•Revised Projected Water Sales of 6,941,000 HCF for $15,777,000
•Water System (Meter) Charges
•$8,884,155 on Customer Connections
•$125,726 on Temporary Connections
•Wastewater System (Collection) Charges Projected Revenue
•$3,551,934 on 19,125 SFR Accounts
•$1,113,646 on 1,080 MF/Commercial Accounts
3
2019-20 REVENUE (CONTINUED)
•January 2020 -Implemented Last Half of Phase III Tiered Rates
•Refrained from Implementation of Phase III Meter Charges
•Most Recent Adjustments
•Water Rates:
•July 2017 -Commodity Rate Increased -½ of Phase III Adopted Rate (6%)
•July 2016 -Water System (Meter Charge) -Phase II Implemented
•Wastewater Rates:
•October 2012 -Wastewater System (Collection) Charges Increased 9%
•July 1, 2017 -Wastewater Treatment Rate Increase -$0.70 per SFR (3%)
4
5
EVALUATING RESULTS –WATER REVENUE
$8,943,223 $9,001,470 $9,009,881
$6,258,376 $6,229,945 $6,480,000
$5,940,316 $5,954,209 $5,602,000
$4,143,686 $4,084,748 $3,695,000
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
FY 2017-18 FY 2018-19 FY 2019-20
Meter Charges Tier 1 Tier 2 Tier 3
$16,342,378
$25.3 Million $25.3 Million
$16,268,902
$24.8 Million
$15,777,000
6
EVALUATING RESULTS –WASTEWATER REVENUE
$4,650,970 $4,647,667 $4,656,000
$8,578,638 $8,666,031 $8,586,000
$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
$14,000,000
FY 2017-18 FY 2018-19 FY 2019-20
System Charge Treatment Charge
$13.2 Million $13.3 Million $13.2 Million
REVENUE
PROJECTIONS
7
8
WATER RATES
RATE
TYPE
CURRENT
RATES
Tier 1 $ 1.83
Tier 2 $ 2.61
Tier 3 $ 3.64
Effective January 2020
METER
SIZE
CURRENT
RATES
5/8”$ 23.06
3/4”$ 29.27
1”$ 41.71
1 1/2”$ 72.81
2”$ 110.13
3”$ 228.30
4”$ 402.44
6”$ 819.44
8”$ 1,503.28
Commercial
Fire Service $ 8.78 to 87.84
WATER USAGE BY MONTH
9
-
200,000
400,000
600,000
800,000
1,000,000
1,200,000
July Aug Sept Oct Nov Dec Jan Febr March Apr May June
2016-17 2017-18 2018-19 2019-20 2020-21
Projected Usage for FY 2019-20
6,941,000 HCF or 5,192 MG
FY 2020-21 PROJECTED WATER REVENUE
10
$8,980,000 $9,009,000 $9,020,000
$15,900,000 $15,777,000
$16,868,000
$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
$14,000,000
$16,000,000
$18,000,000
FY 2019-20 Budget FY 2019-20 Projected FY 2020-21
Meter Water Sales
$24.9 Million $25.9 Million$24.8 Million
11
FY 2020-21 WATER SALES
Residential
$9,387,000
Multi-Family
$3,724,000 Commercial
$1,413,000
Irrigation
$2,344,000
TOTAL -$16,868,000
RATE TYPE TIER 1 TIER 2 TIER 3
Residential $ 3,936,000 $ 3,744,000 $ 1,707,000
Multi-Family $ 1,788,000 $ 1,020,000 $ 916,000
Commercial $ 926,000 $ 89,000 $ 398,000
Irrigation /
Construction $ 0 $ 1,178,000 $ 1,166,000
12
FY 2020-21 METER CHARGES
METER
SIZE COUNT RATE
5/8”4,202 $ 23.06
3/4”12,537 $ 29.27
1”4,134 $ 41.71
1 1/2”267 $ 72.81
2”294 $ 110.13
3”89 $ 228.30
4”26 $ 402.44
6”18 $ 819.44
8”12 $ 1,503.28
Commercial
Fire Services 255 Various
$1,163,000
$4,403,000
$2,069,000
$233,000
$1,000,000
$152,000
TOTAL -$9,020,000
5/8"3/4"1"1.5"2" and Larger Fire Svcs
FY 2020-21 WASTEWATER SYSTEM CHARGES
CUSTOMER TYPE SERVICE
CONNECTIONS
ESTIMATED
USAGE
MONTHLY FIXED
OR UNIT CHARGE
TOTAL
REVENUE
Residential 19,125 N/A $ 15.36 $ 3,552,000
Commercial / Multi-Family
Fixed 1,080 $ 3.90 $ 50,500
Volumetric 2,007,000 $ 0.55 $ 1,053,500
Commercial Total $ 1,104,000
Wastewater System Charges Total $ 4,656,000
13
FY 2020-21 WASTEWATER TREATMENT CHARGES
•City of San Bernardino Rates Effective 7/1/2017
•Residential: $21.55 Monthly
•Multi-Family: $1.97, plus $1.53 per HCF
•Non-Residential: $3.52, plus $1.33 to $3.28 per HCF
14
FY 2019-20 FY 2020-21
Wastewater Treatment Charges $ 8,665,000 $ 8,586,000
Contract Services –Wastewater Treatment (8,665,000)(8,586,000)
Net Effect on District Operations $ 0 $
FY 2020-21 WASTEWATER TREATMENT CHARGES
(CONTINUED)
15
CUSTOMER TYPE
SERVICE
CONNECTIONS
ESTIMATED
USAGE
(HCF)
MONTHLY FIXED
OR UNIT CHARGE
TOTAL
REVENUE
Residential 19,125 N/A $ 21.55 $ 4,938,000
Multi-Family -Fixed 468 $ 1.97 $ 11,000
Multi-Family -Volumetric 1,286,000 $ 1.53 $ 1,967,000
Commercial -Fixed 612 $ 3.52 $ 26,000
Commercial -Volumetric 624,000 Various $ 1,644,000
Commercial Total $ 3,648,000
Wastewater Treatment Charges Total $ 8,586,000
FY 2020-21 OTHER CHARGES & REVENUE
16
$36,000
$15,500
$5,000
$33,000
$195,000
$115,000
$80,000
$255,000
$- $50,000 $100,000 $150,000 $200,000 $250,000 $300,000
Miscellaneous Revenue
Facility Rental Fee
Returned Payment Fee
Disconn./Reconn. Fee
Disconn. Notice Charge
Delinquent Fee
Initiation of Service Fee
Interest Revenue
TOTAL PROJECTED REVENUE -$734,500
$8,128,030 $8,697,671 $8,666,031 $8,573,606 $8,586,000
$4,703,439 $4,668,923 $4,647,667 $4,665,580 $4,656,000
$23,500,991 $26,063,647 $25,270,372 $25,129,000
$25,888,000
$1,116,089
$860,884 $834,000 $1,007,000 $735,000
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
$35,000,000
$40,000,000
$45,000,000
FY 2016-17 FY 2017-18 FY 2018-19 FY 2019-20 FY 2020-21
Wastewater Treatment Charges Wastewater System Charges Water Revenue Other
FY 2020-21 PROJECTED RATE REVENUE
17
$37.4 Million $40.3 Million $39.4 Million $39.0 Million $39.9 Million
FY 2020-21 OPERATING BUDGET SUMMARY
18
WATER WASTEWATER
Sales & Services $ 25,888,000 $ 13,242,000
Other Charges $ 285,000 $ 195,000
Investment & Miscellaneous Revenue $ 225,000 $ 30,000
Total Revenue $ 26,398,000 $ 13,467,000
Operations $ 18,837,000 $ 12,324,000
Debt Service $ 4,066,000 $ 313,000
Capital Expenditures $ 3,495,000 $ 830,000
Total Expenditures $ 26,398,000 $ 13,467,000
B O AR D AGE N D A S TAF F R E P ORT
Agenda Item #3.
Meeting Date: May 12, 2020
To: C ommis s io n Members
F rom: Direc tor of S trategic S ervic es
Subject: Emergency R esponse Up d ate
R E C O MME N D AT IO N:
T his item is fo r info rmatio n o nly, no actio n is req ues ted at this time.
B AC KGR O UN D / AN ALYS IS :
Eas t Valley Water Dis tric t is committed to pro viding wo rld c lass p ublic s ervice, this includ es going to great
lengths to meet the needs o f the c o mmunity d uring b o th normal and emergenc y situatio ns .
O ver the last year, a team o f s taff members have b een wo rking to up d ate the Dis trict's emergency prep ared nes s
d o cuments. T his inc lud es an evaluation o f the hazard s that could oc cur within the servic e area, development of
p lanned res pons es to emergencies, and identificatio n of projec ts that could mitigate the imp act o f future
emergenc ies .
W hile this p ro c es s has been und erway, the C O VI D-19 pandemic b egan imp ac ting people ac ro s s the world
res ulting in the need for o p eratio nal ad jus tments at the Dis tric t level to c o mp ly with regulato ry guidelines while
maintaining s ervic e level for the c o mmunity. T his included the District p ro claiming a local state of emergenc y,
which allows fo r the modific ation o f daily op erations to meet the needs o f the organizatio nal vis io n.
T his emergency has b een an o pportunity fo r staff to use the processes and proc ed ures that have been put in
p lace based on fed eral s tandards, with the ability to make adjustments to enhanc e efficiencies for the Distric t.
Actio ns have includ ed development o f incident actio n p lans , ho ld ing regular s taffing briefings , and situatio n
rep o rts . C onfid enc e in the d evelo p ment of these documents is important in s ituations where the Dis tric t wo uld
b e sub mitting fo r reimb ursement through F EMA.
T he District has c o ntinued to p rovid e service to the community, while maintaining a s afe wo rk
enviro nment. U nlike an earthquake or wildfire the C O VI D -19 emergency has not resulted in damage to
infrastructure, however it has required adaptations to operations including:
Deployment of a remo te wo rk p lan fo r a majority of s taff
Imp lementation o f enhanc ed c leaning measures in Dis tric t fac ilities
P roc urement and distrib ution of p ers onal protec tive equip ment
Enhanced communicatio ns through s o cial med ia, bill inserts , and the web s ite
Ad d itionally, the s teps taken during the C O VI D-19 emergency are being us ed in the d evelopment o f a Bus ines s
C o ntinuity P lan, which had originally b een sc heduled fo r development in F is cal Year 2020-21. T his inc lud es the
R es p ec tfully s ubmitted :
Kelly Mallo y
Directo r o f S trategic S ervices
C o ntinuity P lan, which had originally b een sc heduled fo r development in F is cal Year 2020-21. T his inc lud es the
d evelopment o f the R eturn to Work P lan, which will help to guide the p ro c es s o f returning emp lo yees to the
workp lac e fro m working remo tely with new s afety meas ures . By develo p ing these p lans and respond ing to the
emergenc y c o nc urrently, the District is ab le to ens ure that the doc uments res ult in prac tic al resources to help
p rio ritize respons es that have an enhanc ed degree o f c o ns is tency than if they were d eveloped ind ep end ently.
T he District will c o ntinue to res pond to the current emergency and take step s to be p rep ared for o nes in the
future. An effective emergency preparedness program requires on-going attentio n and adjustments by s taff
thro ughout the o rganizatio n.
AG E N C Y G O ALS AN D OB J E C T IVE S :
F IS C AL IMPAC T
T here is no fis cal impac t as s o c iated with this item.
B O AR D AGE N D A S TAF F R E P ORT
Agenda Item #4.
Meeting Date: May 12, 2020
Dis c ussion Item
To: C ommis s io n Members
F rom: Direc tor of S trategic S ervic es
Subject: C ommunity G ro up Ap p o intment P ro ces s
R E C O MME N D AT IO N:
T his item is fo r info rmatio nal p urp o s es only.
B AC KGR O UN D / AN ALYS IS :
T he Dis tric t values ac tive engagement of the c o mmunity and p uts s ignificant effort in sharing informatio n
regarding p ro jects and p ro grams . With this effo rt in mind , the Dis tric t has maintained the C ommunity Advis o ry
C o mmis s ion (C ommis s io n) as an o p p o rtunity to fos ter d ialo gue with res id ents .
O riginally formed as the Water C ons ervation C ommis s ion, the C ommunity Ad visory C ommis s io n s erves as
b o th an advisory group for the develo pment of polic ies, p ro grams , and p ro jec ts along with the ability to s erve as
a forum to hear water c o nservatio n ap p eals. W hile the Dis trict has not is s ued p unitive p enalties relating to water
cons ervation, the Water S hortage C ontingenc y P lan c alls fo r the mechanis m to remain in p lac e. Additio nally, the
group provides valuable input o n to p ics s uc h as the annual b udget develo p ment, the facility us e program, and the
S terling Natural R es ource C enter.
S taff has p rep ared d raft revis io ns to the p o licy whic h reflec t enhancements to the s tructure and clarific atio n to
the purp o se inc luding:
R eo rganization o f the func tions to c larify the ad vis o ry capacity and the ap p eals hearing.
Expans io n o f the gro up from 5 to 7 members to allow for additio nal c ommunity partic ip ation.
Incorporatio n of term limits to taling a maximum o f four years.
C urrently, there are two vac anc ies o n the C ommis s ion. F ollo wing the consideratio n of the rec o mmended polic y
changes , the District will promote the vac anc ies and an applicatio n proc es s as appro ved by the G eneral
Manager/C EO . T he G o verning Board wo uld then b e p res ented with rec ommend ations fo r ap p o intments at a
future Board Meeting. If the propo s ed c hanges are approved, then the process would allow for up to four new
community memb ers to b e s elec ted fo r the group . G iven the high d egree of c o mmitment d is p layed to date, the
three c urrent C o mmis s io ners wo uld no t be req uired to s ubmit an ap p lic ation, rather they wo uld need to expres s
an interes t in remaining o n the C o mmis s io n and wo uld then be limited to one ad d itional two -year term.
AG E N C Y G O ALS AN D OB J E C T IVE S :
R es p ec tfully s ubmitted :
Kelly Mallo y
Directo r o f S trategic S ervices
G o al and O bjec tives I I - Maintain a C ommitment to S us tainab ility, Transparenc y, and Ac c o untability
d ) P rovide Q uality I nfo rmation to Enc o urage C o mmunity Engagement
G o al and O bjec tives I I I - Deliver P ublic S ervic e with P urpose W hile Emb rac ing C ontinuo us G rowth
d ) Embrace an Environment of Active Learning and Knowled ge S haring
F IS C AL IMPAC T
T here is not fisc al imp act ass oc iated with this item.
ATTACH M E N TS:
Description Type
Application Backup Material
Community Group P olicy Cover M e mo
Community Group P olicy_Redlined Cover M e mo
Reside within the
District’s boundaryNon-governing
Board Member
APPLICANT INFORMATION
APPLICANT NAME
EVWD ACCOUNT NUMBER PHONE
EMAIL ADDRESS
STREET ADDRESS (residence)CITY
MAILING ADDRESS (if different)
CITY, STATE, ZIP CODE
STATEMENT OF PARTICIPATION
PLEASE PROVIDE A BRIEF EXPLANATION OF WHY YOU WANT TO PARTICIPATE ON THIS COMMISSION:
I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct. By signing below, I attest to the
ability to meet all guidelines, requirements and procedures defined in the District’s Community Advisory Commission Policy.
APPLICANT SIGNATURE DATE
ELIGIBILITY REQUIREMENTS
www.eastvalley.org
SUBMIT APPLICATION
Completed applications can be mailed to East Valley Water District Attn:
Public Affairs Office, 31111 Greenspot Road, Highland, CA 92346 or emailed to
publicaffairs@eastvalley.org.
COMMUNITY ADVISORY COMMISSIONAPPLICATION
Able to serve a
two-year termAble to participate
in quarterly meetings
APPOINTMENT APPLICATION
Please submit your completed application to East Valley Water District for consideration to serve in the Community Advisory
Commission. You may also include copies of your resume, transcripts, certificates or any documents that you believe support your
application. Appointments will be determined by the East Valley Water District Board Directors with official notification provided to
all applicants of the final decision.
OPEN APPLICATION PERIOD
Congratulations on taking a step towards getting involved with your water district. Applications to join the East Valley Water District
Community Advisory Commission will be accepted by the Public Affairs Office from May 1 - June 1, 2020.
EAST VALLEY WATER DISTRICT
Administrative Policies & Programs
Policy Title: Community Advisory Commission Policy
Approval Date:
March xx, 2020
Policy No:
Page 1 of 3
Purpose
The purpose of this policy is to establish guidelines and instructions for establishing a
Community Advisory Commission authorized to receive updates on District activities and
provide constructive input. The Commission is also established to hear appeal requests
for water supply shortage violations and make recommendations on their enforcement to
the Board of Directors.
Definitions
A. For the purpose of this policy, the following definitions shall apply:
1. District: East Valley Water District
2. Board: A member of the East Valley Water District Board of Directors
3. Commission: The Community Advisory Commission
4. Commissioner: An appointed member of the Community Advisory Commission.
5. Staff: East Valley Water District employee or staff member
6. Applicant: Customer or property owner appealing a penalty levied pursuant to
the Water Supply Contingency Plan
Policy
A. The Commission may be presented with District projects and programs as a means of
community engagement to garner feedback at various stages of implementation.
B. The Commission does not have the authority to implement or cancel District projects
or programs.
C. Commission members shall serve on a voluntary basis, with no compensation, stipend,
or benefits.
D. A member of the Commission moving outside the District shall constitute a resignation
from the Commission effective upon the date the member no longer meets the
appointment criteria;
E. Commission members must inform the designated staff member of any anticipated
absence and notification shall be made immediately after receipt of the agenda.
Absences due to sickness, death, or other emergencies of a like nature shall be
EAST VALLEY WATER DISTRICT
Administrative Policies & Programs
Policy Title: Community Advisory Commission Policy
Approval Date:
March xx, 2020
Policy No:
Page 2 of 3
regarded as approved absences and shall not affect the member’s status on the
Commission; except that in the event of a long illness or other such case for
prolonged absence the member may be replaced.
F. Water Conservation Appeal Consideration
1. A District staff member shall serve as liaison to the Committee, attend all
meetings of the Commission, and participate in any discussions, but shall not
have the right to vote on any matter before the Commission.
2. A Commission Chair shall be appointed by the Board for a one (1) year term of
office to preside over all Commission meetings and shall be eligible to vote on
any matter before the Commission.
3. Applicants shall have a right to a hearing, in the first instance by the General
Manager/CEO, with the right of appeal to the Commission, and ultimately to
the Board, pursuant to the procedures hereinafter set forth in the District’s
adopted Water Shortage Contingency Plan.
Commission Appointment Criteria
The Commission shall consist of up to seven (7) members of the public recommended by
the General Manager/CEO, appointed by the consensus of the Board, meeting the
following appointment criteria:
A. Customer of the District that resides within the District boundary;
B. Non-governing Board Member, employee, or Community Group Member of the District;
C. Able to serve a two-year term, for a maximum of two-terms at the pleasure of the
Board;
D. Able to participate in regular meetings, as needed;
E. Meet the selection process criteria as established by the General Manager/CEO; and
F. Appointment may be revoked by the Board of Directors at any time.
Meeting Schedule
The Commission shall establish a recurring meeting date and time to hear authorized
appeal requests for water supply shortage violations.
EAST VALLEY WATER DISTRICT
Administrative Policies & Programs
Policy Title: Community Advisory Commission Policy
Approval Date:
March xx, 2020
Policy No: Page 3 of 3
Meeting Procedures
A. Meetings shall be conducted in a manner that is consistent with state and local laws.
B.Given the public nature of the Commission, meetings shall be held in compliance with
the Ralph M. Brown Act.
Attachments
A.Water Supply Contingency Plan (Ordinance 396)
EAST VALLEY WATER DISTRICT
Administrative Policies & Programs
Policy Title: Community Advisory Commission Policy
Approval Date:
September 28,
2016March xx, 2020
Policy No:
Page 1 of 4
Formatted: Highlight
Purpose
The purpose of this policy is to establish guidelines and instructions for establishing a
Community Advisory Commission authorized to receive updates on District activities and
provide constructive input. The Commission is also established to hear appeal requests
for water supply shortage violations and make recommendations on their enforcement to
the Board of Directors.
Definitions
A. For the purpose of this policy, the following definitions shall apply:
1. District: East Valley Water District
2. Board: A member of the East Valley Water District Board of Directors
3. Commission: The Community Advisory Commission
4. Commissioner: An appointed member of the Community Advisory Commission.
3.5. Staff: East Valley Water District employee or staff member
4.6. Applicant: Customer or property owner appealing a penalty levied
pursuant to the Water Supply Contingency Plan
Policy
A. The Commission may be presented with District projects and programs as a means of
community engagement to garner feedback at various stages of implementation.
A.
The Commission does not have the authority to implement or cancel District projects
or programs.
B.
B. Commission members shall serve on a voluntary basis, with no compensation, stipend,
or benefits.
C.
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style
EAST VALLEY WATER DISTRICT
Administrative Policies & Programs
Policy Title: Community Advisory Commission Policy
Approval Date:
September 28,
2016March xx, 2020
Policy No:
Page 2 of 4
Formatted: Highlight
C. A member of the Commission moving outside the District shall constitute a resignation
from the Commission effective upon the date the member fails tono longer meets the
appointment criteria;
D.
D. Commission members must inform the designated staff member of any anticipated
absence and notification shall be made immediately after receipt of the agenda.
Absences due to sickness, death, or other emergencies of a like nature shall be
regarded as approved absences and shall not affect the member’s status on the
Commission; except that in the event of a long illness or other such case for
prolonged absence the member may be replaced.;
E.
F. A District staff member shall serve as liaison to the Committee, attend all meetings of
the Commission, and participate in any discussions, but shall not have the right to
vote on any matter before the Commission;Water Conservation Appeal Consideration
1. A District staff member shall serve as liaison to the Committee, attend all
meetings of the Commission, and participate in any discussions, but shall not
have the right to vote on any matter before the Commission.
2. A Commission Chair shall be appointed by the Board for a one (1) year
term of office to preside over all Commission meetings and shall be eligible to
vote on any matter before the Commission.;
E. 3. Applicants shall have a right to a hearing, in the first instance by the
General Manager/CEO, with the right of appeal to the Commission, and
ultimately to the Board, pursuant to the procedures hereinafter set forth in
the District’s adopted Water Shortage Contingency Plan. Ordinance 396
F. A majority of the Commission members shall constitute a quorum. A quorum shall be
present for the Commission to take any official action.
G. Commission members shall serve on a voluntary basis, with no compensation, stipend,
or benefits.
H. Commission membership shall require the following:
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Commented [KM1]: Is this still the correct Ordinance Number?
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between paragraphs of the same style
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EAST VALLEY WATER DISTRICT
Administrative Policies & Programs
Policy Title: Community Advisory Commission Policy
Approval Date:
September 28,
2016March xx, 2020
Policy No:
Page 3 of 4
Formatted: Highlight
a. A Commission Chair shall be appointed by the Board for a one (1)
year term of office to preside over all Commission meetings and shall
be eligible to vote on any matter before the Commission;
b.a. A member of the Commission moving outside the District shall
constitute a resignation from the Commission effective upon the date
the member fails to meet appointment criteria;
c.a. Commission members must inform the designated staff member of
any anticipated absence and notification shall be made immediately
after receipt of the agenda. Absences due to sickness, death, or
other emergencies of a like nature shall be regarded as approved
absences and shall not affect the member’s status on the
Commission; except that in the event of a long illness or other such
case for prolonged absence the member may be replaced;
d. A District staff member shall serve as liaison to the Committee,
attend all meetings of the Commission, and participate in any
discussions, but shall not have the right to vote on any matter before
the Commission; and
Commission Appointment Criteria
The Commission shall consist of up to five (5)up to seven (7) District customersmembers
of the public recommended by the General Manager/CEO, appointed by the consensus of
the Board, meeting the following appointment criteria:
A. Customer of the District and that resides within the District boundary;
B. Non-governing Board Member, of employee, or Community Group Member of the
District;
C. Able to serve a two-year term, for a maximum of with no two-terms limits at the
pleasure of the Board;
D. Able to participate in monthly regular meetings, as needed;
Formatted: Font: Trebuchet MS, 12 pt
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EAST VALLEY WATER DISTRICT
Administrative Policies & Programs
Policy Title: Community Advisory Commission Policy
Approval Date:
September 28,
2016March xx, 2020
Policy No:
Page 4 of 4
Formatted: Highlight
E. Meet the selection process criteria as established by the General Manager/CEO; and
F. Appointment may be revoked by the Board of Directors at any time.
F.
Meeting Schedule
The Commission shall establish a recurring meeting date and time to hear authorized
appeal requests for water supply shortage violations. Meetings may be cancelled in the
absence of appeal requests.
Meeting Procedures
A. Meetings shall be conducted in a manner that is consistent with state and local laws.
B. Given the public nature of the Commission, meetings shall be held in compliance with
the Ralph M. Brown Act.
Attachments
A. Water Supply Contingency Plan (Ordinance 396)
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