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HomeMy WebLinkAboutAgenda Packet - Community Advisory Commission - 08/04/2010East Valley Water District COMMUNITY AFFAIRS COMMITTEE MEETING Date: August 4, 2010 Time: 3:00 p.m. Place: 3654 E. Highland Ave, Suite 12 Highland, CA 92346 AGENDA CALL TO ORDER PLEDGE OF ALLEGIANCE 1. Public Comments 2. Eastwood Farms Water Communication 3. Letters of appreciation received by the District 4. Press Releases 5. Customer Survey 6. Discussion and update regarding the District's website 7. Discussion regarding District Newsletters 8. Santa Ana Sucker Fish Task Force and Outreach 9. Strategic Communications Plan 10. Discussion regarding paperless utility billing 11. Customer's Bill of Rights ADJOURN Pursuant to Government Code Section 54954.2(a), any request for a disability- related modification or accommodation, including auxiliary aids or services, that is sought in order to participate in the above - agendized public meeting should be directed to the District's Administrative Manager at (909) 885 -4900 at least 72 hours prior to said meeting. Our Mission Is to provide our customers with a safe and reliable water supply that is delivered at a_fair and cost - effective price. Customer's Bill of Rights All customers are entitled to: Clean, cold, and constant water Staff that honor and respects our community A friendly, polite greeting An empowered staff for creative solutions Positive, professional and prompt service Be listened to and understood Be treated fairly by knowledgeable staff Be respected by a caring staff Accurate information and billings Timely responses The best solution /resolutions Our undivided attention Staff anticipating customer needs Consistent, prompt follow through The right to appeal 1 LO. AA LINDA UNIV'ERSM' Drarson Center To Whom It May Concern, July 2, 2010 We returned from a vacation on June 17 and noticed a crack in the side of the curb on the sidewalk in front of our house. Water was leaking out through the crack. We, of course panicked, because of a previous water problem. Back in August of 2008, we had a fire sprinkler pipe burst inside our ceiling between our first and second story in our house. It flooded the whole down stairs! We were at work and got a call from our neighbor stating that there were police at our front door, our fire alarm was going off and there was water pouring out the front door and out from the garage. In a panic, we rushed home and with I opened the front door, a wave of water met our ankles. What a mess! We were out of our house for 4 months getting the down stairs remodeled. So you can understand our "Water" fear! I called a plumber that weekend he came out and assessed the situation. He was going to charge us about $2,500. to fix the problem. YEKS! How could we afford that? My wife and I were sick! The plumber could not tell where the leak was coming from, because there was no signs in our front yard of any soft sod. Our neighbor stated to me that he had noticed it leaking for about 5 or 6 days. I then called your East Valley Water District and what a wonderful blessing your crew of Rick, Dale, Steve and others were that Monday morning on June 21. They were so professional and nice and reassured us they could fix it. AND THEY DID!! I am s0000 thankful to them and your company. THANK YOU SO MUCH! I want to commend that crew of men. They saved us! Please pass this letter on to them also. Ron and Pan Cronk 7412 Flintlock Court Highland L 4 Seventh -dac Gdvmust ]nt[I[Uo. Lnma Linda, California 923SO JE 443 d f Fa r Ron Buchwald East valley Water District 3654 East Highland Ave. Suite 18 Highland. CA 92346 tt Dear Ron. law ^w.'4LS f."ar k. '•i `.. .'F7,. 499 Lankershim St. Highland, CA 92346 June 13, 2010 On behalf of Lankershim School, I would like to thank you for your participation in our Career Awareness Week festivities. It was an honor to have you as our guest. I appreciate the time you took out of your day to visit with the students and the effort you took to prepare your presentation. The students enjoyed hearing about the many different aspects and responsibilities of yourjob working as the district engineer for East Valley Water District. It was interesting and important for the students to hear about how you became interested in your job and the educational steps you took to attain your career goals. Thank you for relating your speech to our theme, " Touchdown to Success!" You provided the students with important information and motivation about how to achieve their goals and dreams. Thank you for sharing with the students some of the experiences you have had in your career, including the positive and negative aspects of your job. Thank you also for sharing with the students some of the decisions you have had to make in theworkplaceandsomeofthedifferentsituationsyouhavehadtodealwithovertheyears. The teacher who was present for your talk said you were very interesting and motivating. She appreciated the emphasis you placed on working hard, getting an education, and sticking to a goal. All of this enhanced your talk because it gave the students a better understanding of what your job entails. Thank you again for supporting our event and for being a positive role model for our students. Thank you also for the rulers, pencils and water bottles you brought for the students. I appreciate your department's generosity. I hope the experience was positive for you, and we hope you can join us again next year. Sincerely, Gail Shaw Coordinator, Career Week Lankershim Elementary k. i ^' z