HomeMy WebLinkAboutAgenda Packet - Community Advisory Commission - 02/16/2023COMMUNITY ADVISORY COMMISSION
FEBRUARY 16, 2023
East Valley Water District was formed in 1954 and provides water and wastewater services to
104,000 residents within the cities of San Bernardino and Highland, and portions of San
Bernardino County.
EVWD operates under the direction of a 5member elected Board.
COMMISSIONERS
Vincent Laster
Commissioner
Robert Nowosielski
Commissioner
Gail Shelton
Commissioner
Judy Walsh
Commissioner
Dwayne Anthony
Commissioner
Vincente Tenerelli
Commissioner
Mark Falcone
Commissioner
Kelly Malloy
Director of Strategic Services
Community Advisory Commission Meeting
February 16, 2023 6:00 PM
31111 Greenspot Road, Highland, CA 92346
www.eastvalley.org
PLEASE NOTE:
Materials related to an item on this agenda submitted to the Board after distribution of the
agenda packet are available for public inspection in the District’s office located at 31111
Greenspot Rd., Highland, during normal business hours. Also, such documents are available
on the District’s website at eastvalley.org and are subject to staff’s ability to post the
documents before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Consider Approval of the September 8, 2022 Community Advisory Commission
Meeting Minutes
2.Consider Approval of the November 17, 2022 Community Advisory Commission
Meeting Minutes
3.Consider approval of the August 18, 2022 Community Advisory Commission meeting
minutes
INFORMATIONAL ITEMS
4.FY 202324 Five Year Work Plan
DISCUSSION AND POSSIBLE ACTION ITEMS
5.Set the day and time for holding recurring meetings
REPORTS
6.Commissioners’ Comments
7.Staff’s Comments
ADJOURN
COMMUNITY ADVISORY COMMISSIONFEBRUARY 16, 2023East Valley Water District was formed in 1954 and provides water and wastewater services to104,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5member elected Board.COMMISSIONERSVincent LasterCommissioner Robert NowosielskiCommissionerGail SheltonCommissioner Judy WalshCommissionerDwayne AnthonyCommissioner Vincente TenerelliCommissioner
Mark Falcone
Commissioner
Kelly Malloy
Director of Strategic Services
Community Advisory Commission Meeting
February 16, 2023 6:00 PM
31111 Greenspot Road, Highland, CA 92346
www.eastvalley.org
PLEASE NOTE:
Materials related to an item on this agenda submitted to the Board after distribution of the
agenda packet are available for public inspection in the District’s office located at 31111
Greenspot Rd., Highland, during normal business hours. Also, such documents are available
on the District’s website at eastvalley.org and are subject to staff’s ability to post the
documents before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Consider Approval of the September 8, 2022 Community Advisory Commission
Meeting Minutes
2.Consider Approval of the November 17, 2022 Community Advisory Commission
Meeting Minutes
3.Consider approval of the August 18, 2022 Community Advisory Commission meeting
minutes
INFORMATIONAL ITEMS
4.FY 202324 Five Year Work Plan
DISCUSSION AND POSSIBLE ACTION ITEMS
5.Set the day and time for holding recurring meetings
REPORTS
6.Commissioners’ Comments
7.Staff’s Comments
ADJOURN
COMMUNITY ADVISORY COMMISSIONFEBRUARY 16, 2023East Valley Water District was formed in 1954 and provides water and wastewater services to104,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5member elected Board.COMMISSIONERSVincent LasterCommissioner Robert NowosielskiCommissionerGail SheltonCommissioner Judy WalshCommissionerDwayne AnthonyCommissioner Vincente TenerelliCommissionerMark FalconeCommissioner Kelly MalloyDirector of Strategic ServicesCommunity Advisory Commission MeetingFebruary 16, 2023 6:00 PM31111 Greenspot Road, Highland, CA 92346www.eastvalley.orgPLEASE NOTE:Materials related to an item on this agenda submitted to the Board after distribution of theagenda packet are available for public inspection in the District’s office located at 31111Greenspot Rd., Highland, during normal business hours. Also, such documents are availableon the District’s website at eastvalley.org and are subject to staff’s ability to post thedocuments before the meeting.Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelatedmodification or accommodation, including auxiliary aids or services, that is sought in orderto participate in the above agendized public meeting should be directed to the District Clerkat (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Consider Approval of the September 8, 2022 Community Advisory Commission
Meeting Minutes
2.Consider Approval of the November 17, 2022 Community Advisory Commission
Meeting Minutes
3.Consider approval of the August 18, 2022 Community Advisory Commission meeting
minutes
INFORMATIONAL ITEMS
4.FY 202324 Five Year Work Plan
DISCUSSION AND POSSIBLE ACTION ITEMS
5.Set the day and time for holding recurring meetings
REPORTS
6.Commissioners’ Comments
7.Staff’s Comments
ADJOURN
Agenda Item
#1
February 16, 20231
Meeting Date: February 16, 2023
Agenda Item #1
Consent Item
Regular Meeting
TO: Commission Members
FROM: Director of Strategic Services
SUBJECT: Consider Approval of the September 8, 2022 Community Advisory
Commission Meeting Minutes
RECOMMENDATION
That the Community Advisory Commission approve the September 8, 2022 meeting
minutes.
AGENCY GOALS AND OBJECTIVES
II - Maintain a Commitment To Sustainability, Transparency, and Accountability
A. Practice Transparent and Accountable Fiscal Management
B. Utilize Effective Communication Methods
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Draft September 8, 2022 Meeting Minutes
1
Minutes 09-08-22 cmc
7
6
4
Subject to approval
EAST VALLEY WATER DISTRICT September 08, 2022
SPECIAL COMMUNITY ADVISORY COMMISSION
MINUTES
The Public Affairs/Conservation Manager, called the special meeting to order at 6:00
pm and led the flag salute.
PRESENT: Commissioners: Laster, Miller, Yauger
ABSENT: Commissioners: Kay, Shelton
STAFF: William Ringland, Public Affairs/Conservation Manager; Janett
Robledo, Conservation Coordinator
GUEST(s): None
PUBLIC COMMENTS
The Public Affairs/Conservation Manager declared the public participation section of the
meeting open at 6:01 pm.
There being no written or verbal comments, the public participation section was closed.
APPROVE THE JUNE 6, 2022 COMMISSION MEETING MINUTES
M/S/C (Miller-Yauger) that the June 6, 2022, meeting minutes be approved as
submitted.
CONSERVATION UPDATE
The Public Affairs/Conservation Manager provided an update on current drought
conditions, the District’s Water Shortage Contingency Plan, and updates to the rebate
program which includes an enhanced WBIC direct install program.
Information only.
STERLING NATURAL RESOURCE CENTER UPDATE
The Public Affairs/Conservation Manager provided an update on the Weaver Basin
construction, Ribbon Cutting ceremony that recently took place, final stages of the SNRC
construction and upcoming activities to include testing and commissioning.
Information only.
2
Minutes 09-08-22 cmc
7
6
4
OUTREACH UPDATE
The Public Affairs/Conservation Manager provided an update on the District’s outreach
program, which included information to customers on CIP projects, SNRC opening,
Consumer Confidence Report, budget development, Recruitment Campaign, and
customer analytics in the service area. He stated that staff continues to find ways to
reach customers through social media platforms, bill inserts, email blasts, and video’s.
Information only.
COMMISSIONER COMMENTS
Commissioner Yauger stated that staff deals with a wide variety of customer comments,
including comments regarding the temperature of water. He also suggested that board
meetings be recorded for those not able to attend.
Information only.
STAFF COMMENTS
The Public Affairs/Conservation Manager informed the Commission of the Board’s
appointment of Michael Moore, P.E. as the new General Manager/CEO.
Information only.
ADJOURN
The meeting adjourned at 7:29 pm.
________________________
Kelly Malloy
Director of Strategic Services
Agenda Item
#2
February 16, 20231
Meeting Date: February 16, 2023
Agenda Item #2
Consent Item
6
3
2
Regular Meeting
TO: Commission Members
FROM: Director of Strategic Services
SUBJECT: Consider Approval of the November 17, 2022 Community Advisory
Commission Meeting Minutes
RECOMMENDATION
That the Community Advisory Commission approve of the November 17, 2022 meeting
minutes.
AGENCY GOALS AND OBJECTIVES
II - Maintain a Commitment To Sustainability, Transparency, and Accountability
A. Practice Transparent and Accountable Fiscal Management
B. Utilize Effective Communication Methods
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Draft November 17, 2022 Meeting Minutes
1
Minutes 11-17-22 cmc
7
6
5
Subject to approval
EAST VALLEY WATER DISTRICT November 17, 2022
SPECIAL COMMUNITY ADVISORY COMMISSION
MINUTES
Cecilia Contreras, Public Affairs Coordinator, called the special meeting to order at 6:00
pm and led the flag salute.
PRESENT: Commissioners: Miller, Shelton, Yauger
ABSENT: Commissioners: Kay, Laster
STAFF: Kelly Malloy, Director of Strategic Services; William Ringland,
Public Affairs/Conservation Manager; Cecilia Contreras, Public
Affairs Coordinator
GUEST(s): None
PUBLIC COMMENTS
The Public Affairs Coordinator declared the public participation section of the meeting
open at 6:02 pm.
There being no written or verbal comments, the public participation section was closed.
GRANTS UPDATE
The Director of Strategic Services provided an update on the Districts grant strategy,
active grants that have been awarded and pending applications; and that District staff
continues to monitor funding opportunities related to energy efficiency, water
conservation, water resiliency infrastructure, and water supply reliability.
Information only.
CONSERVATION UPDATE
The Public Affairs/ Conservation Manager provided an overview regarding the current
drought conditions, conservation rebates including the two direct installation programs,
SB 1157, the District’s activation of Stage 2 of the Water Shortage Contingency Plan,
and looking forward at what lies ahead in 2023.
Information only.
RECOGNIZE DR. PAMELA MILLER FOR YEARS OF SERVICE ON THE
COMMUNITY ADVISORY COMMISSION
2
Minutes 11-17-22 cmc
7
6
5
The Director of Strategic Services presented a Certificate of Appreciation to Dr. Pamela
Miller for her years of service on the Community Advisory Commission which began in
2016. Dr Miller started on the Conservation Commission and brought a different
perspective and provided valuable input.
Information only.
RECOGNIZE MR. FRED YAUGER'S YEARS OF SERVICE ON THE COMMUNITY
ADVISORY COMMISSION
The Director of Strategic Services presented a Certificate of Appreciation to Fred Yauger
for his years of service on the Community Advisory Commission which began in 2017
and that he has brought a unique perspective as a longtime resident and member of a
homeowners association.
Information only.
COMMISSIONER COMMENTS
Commissioner Dr. Miller appreciated that the General Manager/CEO attended this
meeting and stated that the Board of Directors should have term limits implemented.
Commissioner Yauger thanked the General Manager/CEO for attending the meeting and
has requested that the Board of Directors consider having an audio recording of the
board meetings that can be posted on the website and listened to at a later date.
Commissioner Shelton stated that she is proud to be on the Commission and as a realtor
she can provide information that she has learned regarding the region and to be a
resource for residents.
Information only.
STAFF COMMENTS
The General Manager/CEO stated that he appreciated the input provided from the
Commission Members and that it was a pleasure to attend the meeting.
The Director of Strategic Services announced that the applications for the Community
Advisory Commissions were posted and that a selection and appointment will be made
by the Board of Directors at a January meeting and thanked the Commissioners for their
time at the meeting and for their service on the Commission.
Information only.
ADJOURN
The meeting adjourned at 7:21 pm.
3
Minutes 11-17-22 cmc
7
6
5
________________________
Kelly Malloy
Director of Strategic Services
Agenda Item
#3
February 16, 20231
Meeting Date: February 16, 2023
Agenda Item #3
Consent Item
Regular Meeting
TO: Commission Members
FROM: Director of Strategic Services
SUBJECT: Consider approval of the August 18, 2022 Community Advisory Commission
meeting minutes
RECOMMENDATION
That the Community Advisory Commission approve the August 18, 2022 meeting
minutes.
AGENCY GOALS AND OBJECTIVES
II - Maintain a Commitment To Sustainability, Transparency, and Accountability
A. Practice Transparent and Accountable Fiscal Management
B. Utilize Effective Communication Methods
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Draft August 18, 2022 meeting minutes
1
Minutes 08/18/22 cmc
7
7
2
Subject to approval
EAST VALLEY WATER DISTRICT August 18, 2022
COMMUNITY ADVISORY COMMISSION
MINUTES
The Director of Strategic Services, called the special meeting to order at 6:11 pm and
led the flag salute.
PRESENT: Commissioners: Shelton, Yauger
ABSENT: Commissioners: Laster, Kay, Miller,
STAFF: Kelly Malloy, Director of Strategic Services; William Ringland,
Public Affairs/Conservation Manager
GUEST(s): None
Commissioner Kay and Miller had excused absences.
ADJOURN
The meeting was adjourned at 6:13 pm due to lack of quorum.
________________________
Kelly Malloy
Director of Strategic Services
Agenda Item
#4
February 16, 20231
Meeting Date: February 16, 2023
Agenda Item #4
Informational Item
Regular Meeting
TO: Commission Members
FROM: Director of Strategic Services
SUBJECT: FY 2023-24 Five Year Work Plan
RECOMMENDATION
This agenda item is for informational purposes only, no action required.
BACKGROUND / ANALYSIS
East Valley Water District (District) provides critical resources to a community of over
104,000 residents and businesses. In order to maintain these services it is imperative
that strategic planning measures are put in place to anticipate needs, allocate
resources, and ensure maximum efficiency. The District maintains a Five Year Work
Plan to facilitate an organization-wide discussion about upcoming activities.
The Five-Year Work Plan is a document designed to identify projects and programs in a
manner that provides a comprehensive understanding of the organizational direction
spanning multiple years. Updated annually, the document facilitates an opportunity to
consider the needs of the District while keeping the planning effort focused five years
out based on the strategic priorities. During this collaborative development process, the
General Manager/CEO met with all staff on a program-by-program basis to discuss
leadership priorities, recent accomplishments, regulatory changes, and programmatic
needs moving forward. The results of these discussions have been incorporated into the
FY 2023-24 Five Year Work Plan to serve as a guide for the budget planning process.
Looking ahead over the next five years, the District is preparing for a shift in focus from
the unique demands created by construction of the Sterling Natural Resource Center to
one of long-term infrastructure planning and program implementation. Projects
identified for FY 2023-24 are primarily focused on assessing existing systems and
programs to enhance consistency in implementation, proactive preparation, and
incorporation of additional analytics into the decision-making process. The results of
this preparation will be an increase in the number of on-going infrastructure
improvement programs moving forward, including strategic water main replacements,
systematic valve replacements, increased utilization of database tools including the AMI
platform and GIS system, and alternative energy development. These types of
programs highlight the emphasis on system reliability, resiliency, and efficiency.
AGENCY GOALS AND OBJECTIVES
Agenda Item
#4
February 16, 20232
Meeting Date: February 16, 2023
Agenda Item #4
Informational Item
I - Implement Effective Solutions Through Visionary Leadership
D. Encourage Performance Based Results through Staff Empowerment
IV - Promote Planning, Maintenance and Preservation of District Resources
B. Enhance Planning Efforts that Respond to Future Demands
REVIEW BY OTHERS
This agenda item has been reviewed by the Legislative & Public Outreach Committee.
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Draft FY 2023-24 Five Year Work Plan
FY 2023-24 Five Year Work Plan Presentation
Community Advisory Commission
FY 2023-24
Five Year Work Plan Update
February 16, 2023
2
Strategic Planning Elements
3
Five Year Work Plan Purpose
•Anticipate Programmatic Needs
•Prioritize Resource Allocation
•Ensure Maximum Operational Efficiency
•Serve as a Guide for the Budget
Development
•Develop Organizational Clarity on
Priorities
4
Organizational Priority Highlights
•Assess Existing Systems and Programs to Enhance Consistency in Implementation
•Strategic Plan update
•Technology standardization
•Pension Liability
•Proactive Preparation
• Pipeline replacement program
•Valve replacement program
•Water supply reliability projects
•Energy Resiliency
•Incorporate Analytics into the Decision-making Process
•Program Specific Reports
•Use of GIS
5
6
Implement Effective Solutions Through Visionary Leadership
Mutual Water
Companies
SNRC
Construction
Drought
Monitoring
Source Water
Assessment
Water
Reclamation
Operations
Evaluate Staffing-
SCADA
Emergency Plan
Updates
Urban Water
Management Plan
Alternative Energy
Succession
Planning
Evaluate Plant
134 Solids
Staff Training
Custom Billing
Cycle
Conservation
Regulations
Maintain a Commitment to Sustainability, Transparency, and Accountability
Pension UAL
Arrearage/
Disconnection
Evaluation
Evaluate Debt
Opportunities
Tyler ERP
Review
Grant
Management
PrimeGov
Enhancement
Community
Engagement
Elections
AMI Platform
Utilization
CAC
Appointments
Cost of Service
Analysis/ Rate
Study
Document
Managment
7
8
Deliver Public Service with Purpose While Embracing Continuous Growth
Educational
Partnerships
CHEF
Site Security
Industry Engagement
Plant 59 Rehabilitation
Water Reservoir
Rehabilitation
Conservation Rebate
Enhancements
Water Main
Replacement Program
Water Education
Enhancements
Negotiation of New
MOU
Emergency
Preparedness Training
9
Promote Planning, Maintenance and Preservation of District Resources
Maximize
Workorder
System
Update
Strategic Plan
New
Development
Coordination
Wastewater
System
Rehabilitation
and
Replacement
GIS Mapping
Project
Water
Reclamation
Operations
Plant 134
Improvement-
Solids
Evaluation
Water and
Sewer Master
Plans
Asset
Management-
Facilities
Cyber
Security Test
Valve
Replacement
Program
Equipment
Replacement
Plan
Water
Reservoir
Rehabilitation
Program
Sewer System
Rehabilitation
and
Replacement
Water Facility
Rehabilitation
Process
Optimization
Fleet
Assessment
Backflow
Device
Program
Water Data
Access (AMI)
Analytics
Enhancements
Source Control
Program
Plant 101
Rehabilitation
Water Supply
Reliability
IT Master Plan
Discussion
FIVE-YEAR WORK PLAN
fiscal year 2022-23
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Michael Moore, P.E.
General Manager/CEO
Kerrie Bryan
Director of Administrative Services
Justine Hendricksen
District Clerk
Kelly Malloy
Director of Strategic Services
Patrick Milroy
Operations Manager
Jeff Noelte
Director of Engineering &
Operations
Brian Tompkins
Chief Financial Officer
Rocky Welborn
Water Reclamation Manager
30.1 Square Mile Service Area -
East Valley Water District was
formed in 1954 and provides
water and wastewater services to
104,000 residents within the cities
of Highland, San Bernardino, and
portions of San Bernardino County.
PAGE 2
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San Bernardino
Highland
Seven Oaks Dam
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SNRC
District Headquarters
31111 Greenspot Road, Highland, CA 92346
DistrictHeadquarters
David E. Smith
Governing Board
Member
Chris Carrillo
Governing Board
Member
Ronald L. Coats
Governing Board
Member
Phillip R. Goodrich
Chairman of
the Board
James Morales, Jr.
Vice Chairman of
the Board
BOARD OF DIRECTORS
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DISTRICT LEADERSHIP
FIVE-YEAR WORK PLAN
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INTRODUCTION
FIVE-YEAR WORK PLAN | PAGE 3
4
WORKFLOW 5
Strategic Planning Workflow
Strategic Plan
GOALS AND OBJECTIVES 7
PLANS, FINDINGS & ACTIVITIES 8
FIVE-YEAR LOOK AHEAD 10
I. Implement Effective Solutions
Through Visionary Leadership
II. Maintain a Commitment to
Sustainability, Transparency, and
Accountability
III. Deliver Public Service with Purpose
While Embracing Continuous Growth
IV. Promote Planning, Maintenance
and Preservation of District Resources
PROGRAM DEFINITIONS 30
TABLE OF CONTENTS
CONCLUSION 31
ACCOMPLISHMENTS 9
GLOSSARY OF TERMS 32
East Valley Water District is focused on providing safe and reliable drinking water and wastewater services for the
community. The Governing Board, staff, and the community have developed a District vision for a resilient, efficient,
and effective organization. Given the complex nature of a water and wastewater district, it is important to prepare for
key projects, including the required planning steps, environmental awareness, and clear prioritization to allow for on-
going daily operations, while addressing specific long-term needs.
PAGE 4
HISTORY
The District began Strategic Planning efforts in 2012 with the identification of key projects and staffing adjustments.
From that point, the District developed the District Vision, Core Values, along with the Goals and Objectives. To
connect these elements in a manner that not only guides day-to-day decision making, but also long-term planning,
the Five-Year Work Plan was initiated in 2018.
The Five-Year Work Plan is a document designed to identify projects and programs in a manner that provides a
comprehensive understanding of the organizational direction spanning multiple years. Updated annually, the
document considers the needs for one additional year, keeping the planning effort focused five years out. The Five-
Year Work Plan is the guiding document for the development of the District-wide Goals and the annual budget.
PURPOSE
The purpose of the Five-Year Work Plan is to facilitate collaboration and prioritization beyond the current budget cycle.
Key considerations include known planning cycles, regulatory guidelines, budgeting, projects that will require phasing
over a number of years, and other critical actions necessary to continue supporting the District Vision. This process
aids with resource allocation and planning, including funding, staffing, professional services, and capital improvement
construction. It is important to note that while planning efforts are critical to maintaining the high standards of the
organization, it is essential that on-going operations are valued along with the ability to respond to external factors
not originally factored into the plan.
The District anticipates focusing on maintaining/replacing assets, water supply resiliency and reliability, and
organizational efficiencies.. To streamline the implementation of the plan, the review of the Five-Year Work Plan kicks
off the annual budget process with development of District-wide goals. This series of activities guides the policy and
approach to the Budget development, including resource allocation and Individual Performance Goals.
INTRODUCTION
FIVE-YEAR WORK PLAN | PAGE 5
Strategic planning efforts are dynamic. They are designed to allow the organization to prepare for large undertakings
in future years, while addressing daily needs.
STRATEGIC PLANNING WORKFLOW
The elements identified below maintain a cycle of preparation and growth. This process is intended to foster
communication throughout the District along with community stakeholders and residents. By visualizing the
interconnected nature of activities, staff has a clear understanding of their role within the organization and how
each element contributes to the greater good. The timing of these measures can be organized in on-going, annual,
intermediate, and long-term.
STRATEGIC PLAN
Guiding Principles
As part of the District’s Strategic Plan, a set of guiding principles have been established to provide a consistent
direction to East Valley Water District. These principles which include the District Vision, Core Values, and Goals and
Objectives ensure long-term consistency and continuity of service.
District Vision
Enhance and preserve the quality of life for our community through innovative leadership and world-class
public service.
Core Values
Guides the overall decision making at all levels. This element of the planning process experiences minimal
changes over time and serves as a “home base” for all other activities.
• Leadership: Motivating a group of people to act toward achieving a common goal or destination.
• Partnership: Developing relationships between a wide range of groups and individuals through
collaboration and shared responsibility.
• Stewardship: Embracing the responsibility of enhancing and protecting resources considered worth caring
for and preserving.
GUIDING PRINCIPLES
District Vision
Core Values
Goals &
Objectives
BRIDGE MEASURES
Five-Year
Work Plan
PERFORMANCE MEASURES
DistrictwideGoals Budget IndividualPerformanceGoals
Daily Operations
WORKFLOW
Goals and Objectives Bridge Measures
Under the Strategic Plan, the District has established the
Five-Year Work Plan to help connect the high-level guiding
principles with day-to-day operations. This document
is updated annually to provide the planning needed for
staff to work toward the Guiding Principles and kickoff the
development of the District’s Performance Measures.
Five-Year Work Plan
Identifies priorities and the subsequent projects
required to achieve that result.
Performance Measures
The final portion of the Strategic Plan are the Performance
Measures established by District staff. These targets allow
East Valley Water District to establish actionable steps
needed to meet the visionary Guiding Principles of the
District. The measures also allow the District to account
for daily operations while remaining flexible to adapt to
unknown circumstances.
District-wide Goals
Serves as the foundation for projects and programs
for a specific budget year. These goals are specifically
assigned to the General Manager/CEO each year.
Budget
Establishes the individual program goals, Capital
Improvement Projects and the program budgets
needed to meet the Guiding Principles.
Individual Performance Evaluations
Each employee is assigned unique and attainable
goals for the budget year that support the District’s
Guiding Principles and Program Goals..
I. Implement Effective Solutions Through
Visionary Leadership
• Identify Opportunities to Optimize Natural
Resources
• Maximize Internal Capabilities through
Ongoing Professional Development
• Strengthen Regional, State and National
Partnerships
• Encourage Performance Based Results
Through Staff Empowerment
II. Maintain a Commitment to Sustainability,
Transparency, and Accountability
• Practice Transparent and Accountable Fiscal
Management
• Utilize Effective Communication Methods
• Pursue Alternative Funding Sources
• Provide Quality Information to Encourage
Community Engagement
III. Deliver Public Service with Purpose While
Embracing Continuous Growth
• Advance Emergency Preparedness Efforts
• Strive to Provide World-Class Customer
Relations
• Promote a Positive Organizational Culture
• Embrace an Environment of Active Learning
and Knowledge Sharing
IV. Promote Planning, Maintenance and
Preservation of District Resources
• Develop Projects and Programs to Ensure
Safe and Reliable Services
• Enhance Planning Efforts that Respond to
Future Demands
• Dedicate Efforts Toward System
Maintenance and Modernization
• Enable Fact-Based Decision Making
Through State-of-the-Art Data Management
PAGE 6
PLANS, FINDINGS & ACTIVITIES
OVERVIEW OF
FIVE-YEAR WORK PLAN | PAGE 7
The Five-Year Work Plan is an opportunity for East Valley Water District to collectively identify anticipated activities
that will require resource prioritization. In recent years, East Valley Water District has focused resources on large
scale capital projects, like the Sterling Natural Resource Center and Plant 134 Granular Activated Carbon Installation.
Looking ahead over the next five years, the District is shifting focus to operational efficiencies, reliability, and resiliency.
This adjustment is presented in the form of increased evaluation and analysis during FY 2023-24, with an anticipated
increase in programmatic implementation based on those findings in subsequent years.
A common theme woven throughout the Five-Year Plan is an organizational focus on increasing activities in line within
best practices of the industry, included activities are guided by the following themes:
• Have leadership provide a higher degree of clarity and direction for priorities among projects to facilitates
ranking efforts resulting in the best value to customers.
• Maximize use of data to guide decision making through the development of regular reports, quantitative
goals, and maximizing use of Geographical Information System (GIS) capabilities.
• Complete construction and begin operation of the Sterling Natural Resource Center by the end of 2023.
• Establish recurring replacement programs for aging assets including water mains, reservoirs, valves, and
vehicles through an asset management approach to reliability.
• Develop projects resulting in water supply reliability and flexibility to achieve the ability to depend solely on
local water.
• Enhance the District’s energy resiliency through the analysis and planning of green energy projects.
• Maintain a digital network with a high caliber of integrated cyber security measures to protect data security
and critical infrastructure assets.
• Prioritize pursuit of grant funding to meet the financial needs of capital projects while minimizing the direct
financial impacts to ratepayers.
• Expand customer engagement through new opportunities for in-person interactions.
• Enhance education partnerships and the pathways program to provide informational resources and serve
as mentors to local students.
• Increase the use of Automated Metering Infrastructure (AMI) to facilitate sustainable water use efficiency.
Additional programmatic details relating to individuals areas of interest will be addressed in the corresponding annual
budget development.
PAGE 8
East Valley Water District made significant progress
on elements identified within the Five Year Work Plan.
Highlights included:
• Selection of Michael Moore, as the new General
Manager/CEO.
• Installation of Granular Activated Carbon
treatment at Plant 134. Completed the upgrade
of telecommunication and security technology at
Plant 134.
• Despite 64 instances where District employees
tested positive for COVID-19 in 2022, no
employees required hospitalization, and no
workers compensation claims were filed
against the District and no days occurred where
operational functions could not be performed.
• Completed the development of a Self-Guided Tour
Handout for the Sterling Natural Resource Center
Demonstration Garden.
• Migrated the formal work order system to the
District’s financial software program to improve the
information sharing between departments.
• Contracted with the San Bernardino County
Registar of Voters to seamlessly administer the
2022 election of three Governing Board Members.
• Participated in $562,413 of arrearage forgiveness
programs to assist customers with past due
balances during the COVID-19 emergency,
mitigating a number of potential service
disconnections.
• The District participated in professional
conferences and community presentations
highlighting the SNRC including AWWA, CSDA,
WateReuse, CMUA, CWEA, International Water
Week, ASBCSD, Highland Area Chamber of
Commerce, and multiple Rotary clubs.
ACCOMPLISHMENTS
FY 2022-23
FIVE-YEAR WORK PLAN | PAGE 9
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SOLUTIONS THROUGH
VISIONARY LEADERSHIP
FIVE-YEAR LOOK AHEAD PROJECTS
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FY
2023-24
Projects Per Year, Per Category
FY
2024-25
FY
2025-26
FY
2026-27
FY
2027-28
City Creek Mutual Water
Company Dissolution
Project Description
Work with legal counsel to dissolve the
City Creek Mutual Water Company with the
remaining shareholder, including the land.
Budget: TBD
Program Coordination
Project Lead
• General Administration
Special Considerations
Regulatory Requirements Annual meeting requirement, filings, taxes, etc.
Related Planning Document(s)City Creek Bylaws
Procurement Process TBD
2023-24 2024-25 2025-26 2026-27 2027-28
North Fork Water Company Planning
and Operations
Project Description
Monitoring the terms of the North Fork
agreements put in place for shareholders.
Continue with acquisition of remaining
shares. Comply with administrative
requirements and procedures to maintain
the North Fork Water Company.
Budget: TBD
Program Coordination
Project Lead
• General Administration
Supporting Departments
• Finance and Accounting
Special Considerations
Regulatory Requirements Annual meeting requirement, filings, taxes, etc.
Related Planning Document(s)North Fork Water Company By-laws, Rules of the Ditch
Procurement Process Eminent domain process
2023-24 2024-25 2025-26 2026-27 2027-28
FIVE-YEAR WORK PLAN | PAGE 11
Source Water Assessment
Project Description
Update this document approximately
once every 10 years, or when a significant
change could impact source water quality.
Budget: $300,000
Program Coordination
Project Lead
• Engineering
Supporting Departments
• Conservation
• Water Production
Special Considerations
Regulatory Requirement(s)Various
Estimated Cost $300,000
Related Planning Document(s)ERP, HMP, Source Water assessment
Procurement Process Request for Proposal
2023-24
Integrated Regional Urban Water Management Plan
Project Description
The District needs to update every five
years in accordance with regulations.
Budget: $100,000
Program Coordination
Project Lead
• Engineering
Supporting Departments
• Conservation
• Water Production
Special Considerations
Regulatory Requirement(s)Various
Estimated Cost $100,000
Related Planning Document(s)IRUWMP
Procurement Process Request for Proposal
2025-26
Staff Training
Project Description
Refocus efforts on required harassment
training, CPR, resuming the Leadership
Academy, management retreats,
cross-training, and other professional
development opportunities.
Budget: $10,000-20,000/year
Program Coordination
Project Lead
• Human Resources
Supporting Departments
• Water Production
Special Considerations
Estimated Cost $10,000-20,000/year
Professional Development Resume in-person training, leadership academy and cross
training
2023-24 2024-25 2025-26 2026-27 2027-28
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SNRC Construction Completion
Project Description
Construct an 8 MGD state-of-the-
art wastewater treatment facility and
administrative center. Also includes
partnering with San Bernardino Valley
Municipal Water District for the Regional
Recycled Water Pipeline and Weaver
Basins Recharge Facility.
Budget: $220 million
Program Coordination
Project Lead
• Engineering
Supporting Department
• General Administration
• Human Resources
• Public Affairs
• Finance and Accounting
• Information Technology
• Water Reclamation
• Facilities Maintenance
Special Considerations
Regulatory Requirement(s)SWRCB, Title 22, AQMD
Estimated Cost $220 million
Related Planning Document(s)Sewer System Master Plan, Sewer System Management Plan
Procurement Process Progressive Design Build
2023-24
Facility Alternative Energy Sources
Project Description
Conduct an analysis and
recommendation for the District to
strategically construct alternative energy
generation to offset electricity costs.
Budget: TBD
Program Coordination
Project Lead
• Engineering
Supporting Department
• Finance and Accounting
• Information Technology
• Public Affairs
• Facilities Maintenance
2023-24 2024-25 2025-26 2026-27 2027-28
Custom Billing Cycle – Fixed Income
Project Description
Develop and implement a process to revise
billing cycles for AMI customers with fixed
incomes to allow individuals to select their
preferred bill date/cycle.
Budget: TBD
Program Coordination
Project Lead
• Customer Service
Supporting Department
• Finance and Accounting
2023-24
FIVE-YEAR WORK PLAN | PAGE 13
Drought Monitoring and Response
Project Description
The District will monitor and implement the
Drought Contingency Plan, as needed.
Budget: TBD
Program Coordination
Project Lead
• Conservation
Supporting Departments
• Public Affairs
Special Considerations
Staffing Needs Part-time staff member
Professional Development Staff training
2023-24 2024-25
Evaluate Technology Staffing — SCADA
Project Description
Assess the District’s needs for SCADA
resources including day-to-day data tasks
and, troubleshooting, system evaluation,
and maintenance. Determine what the
program needs are, including staffing and/
or contract services.
Budget: TBD
Program Coordination
Project Lead
• Information Technology
Supporting Departments
• Water Production
• Water Treatment
• Water Quality
Special Considerations
Professional Development Staff training
2023-24
Succession Planning/Recruitment
Project Description
Need to attract Sterling Natural Resource
Center candidates and plan for upcoming
retirements of key positions.
Budget: Varies by Year
Program Coordination
Project Lead
• Human Resources
Supporting Departments
• Public Affairs
Special Considerations
Estimated Cost Will vary following years
Related Planning Document(s)Staffing Plan, staffing schedule
Staffing Needs Executive Team for input on recruiting for key positions
2023-24 2024-25 2025-26 2026-27 2027-28
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Compliance with New Water
Conservation Regulations
Project Description
The District will comply with regulatory
reporting requirements such as water
loss validation, drought risk assessment,
and urban water use objective.
Budget: $50,000
Program Coordination
Project Lead
• Conservation
Supporting Department
• Water Production
• Finance and Accounting
• Engineering
Special Considerations
Regulatory Requirement(s)SB 606, AB 1668, SB 555, SB X7-7, SB 1157
Estimated Cost $50,000
2023-24 2024-25 2025-26 2026-27 2027-28
Plant 134 Solids Processing Evaluation
Project Description
Evaluate operational adjustments and
improvements relating to solids processing
in order to maximize the surface water
treatment capabilities of Plant 134.
Budget: To be determined based on
results of evaluation
Program Coordination
Project Lead
• Engineering
Supporting Departments
• Water Treatment
Emergency Plan Updates
Project Description
Update the District’s emergency response
documents to reflect current conditions,
regulations, and identified actions.
Budget: $150,000
Program Coordination
Project Lead
• Public Affairs
Supporting Departments
• Water Production
• Engineering
• Finance
2024-25 2025-26
2023-24 2024-25 2025-26
FIVE-YEAR WORK PLAN | PAGE 15
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Intentionally
II MAINTAIN A COMMITMENT
TO SUSTAINABILITY,
TRANSPARENCY, AND
ACCOUNTABILITY
FIVE-YEAR LOOK AHEAD PROJECTS
Pension UAL (Unfunded Actuarial Liability)
Project Description
Actively look for opportunities to make
additional discretionary payments (ADP)
toward the District’s UAL so that it continues
to decline. Develop and implement an
Unfunded Accrued Liability Policy.
Budget: $1,165,981/year
Program Coordination
Project Lead
• Finance
Special Considerations
Professional Development Staff training
Arrearage/ Disconnections Evaluations
Project Description
Respond to changing regulations relating
to methods to reduce the number of
disconnections due to non-payment.
Budget: TBD
Program Coordination
Project Lead
• Customer Service
Supporting Departments
• Public Affairs
• Finance and Accounting
Special Considerations
Regulatory Requirements SB 998
PAGE 16
Projects Per Year, Per Category
PR
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2023-24
2023-24
FY
2023-24
FY
2024-25
FY
2025-26
FY
2026-27 FY
2027-28
Tyler ERP Review
Project Description
Assessment of the District’s current
ERP (Tyler) and review of potential
enhancements of the platform.
Budget: TBD
Program Coordination
Project Lead
• Finance
Supporting Departments
• Customer Service
• Information Technology
Special Considerations
Regulatory Requirement(s)PCI Compliance, Customer Information Retention Policy
Professional Development Staff Training – Attending Tyler Conference
FIVE-YEAR WORK PLAN | PAGE 17
Financing Opportunities for Capital Improvements / Debt Refinance /
Early Pay-off
Project Description
Consider bond refinancing and other
new capital financing needs.
Budget: Varies based on costs
and/or savings
Program Coordination
Project Lead
• Finance
Special Considerations
Regulatory Requirement(s)California Debt Investment Advisory Council (CDIAC)
Related Planning Documents CIP- Master Plans, Debt Management Policy
2024-25
2024-25
PrimeGov Enhancements
Project Description
Enhance the District’s agenda management
system, including elected and appointed
individuals, standardized forms, etc.
Budget: $10,000
Program Coordination
Project Lead
• General Administration
Supporting Department
• Information Technology
Special Considerations
Regulatory Requirements Outreach/ noticing requirements
Estimated Cost $10,000 annual fee
Professional Development Training for program administrators and users like staff,
Committee, and Board members
2023-24
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2023-24Community Engagement
Project Description
Enhance the District’s digital presence
including social media assessment and
strategy development.
Budget: TBD
Program Coordination
Project Lead
• Public Affairs
2023-24 2024-25
Laserfiche Migration
Program Coordination
Project Lead
• Information Technology
Budget: $15,000/year
Special Considerations
Related Planning Document(s)IT Strategic Plan
Staffing Needs Coordination across departments for evaluation and
implementation
Professional Development Training for Admin and Staff
2023-24 2024-25 2025-26 2026-27 2027-28
Grant Administration
Project Description
Monitor grant funding opportunities and
develop successful applications.
Budget: Approximately $100,000/year
Program Coordination
Project Lead
• Public Affairs
Special Considerations
Related Planning Document(s)2022 Grant Strategy
PAGE 18
Document Management
Project Description
Scan and digitize documents into the
District’s electronic repository in accordance
with adopted Records Retention Policy.
Budget: TBD
Program Coordination
Project Lead
• General Administration
Supporting Departments
• Information Technology
Special Considerations
Regulatory Requirement(s)Public Records Act
Related Planning Document(s)Records Retention Policy
Staffing Needs Hire part time staff or consultant for scanning (2022-23) -
pending Laserfiche upgrade
Professional Development Coordinate trainings with other departments
2023-24 2024-25 2025-26 2026-27 2027-28
Elections/Board Members
Project Description
Board Member Elections and Orientation
for New Directors
Budget: $50,000
Program Coordination
Project Lead
• General Administration
Special Considerations
Regulatory Requirement(s)Board Elections every 2 years, California Constitution
Estimated Cost $50,000
Related Planning Document(s)Orientation Handbook
Professional Development Orientation and required training
2024-25 2026-27
AMI Platform Utilization
Project Description
Ease the access to consumption and
metering information. Enhance employees
access to this data for decision making.
Streamline the location, units of measure,
and other data points.
Budget: TBD
Program Coordination
Project Lead
• Customer Service
Supporting Departments
• Information Technology
• Public Affairs
• Customer Service
• Engineering
• Finance and Accounting
• Meter Services
Special Considerations
Professional Development Staff training
2023-24
FIVE-YEAR WORK PLAN | PAGE 19
Community Advisory Commission Member Appointment
Project Description
Conduct a community recruitment process
and subsequent commission onboarding/
training to fill vacancies resulting from the
term limits of sitting members.
Budget: $200
Program Coordination
Project Lead
• Public Affairs
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SNRC Community Programming
Project Description
Develop programming to maximize
community engagement at the SNRC in
line with the District’s vision through a
combination of District hosted and outside
agency partnership activities.
Budget: $60,000/year
Program Coordination
Project Lead
• Public Affairs
Cost of Service Analysis / Rate Study
Project Description
Establish rates based on current costs
for water and wastewater services in
accordance with Proposition 218.
Budget: $130,000
Program Coordination
Project Lead
• Finance
Supporting Departments
• Public Affairs
• General Administration
Community Engagement Enhancements
Project Description
Enhance community engagement
through increased in person activities
and use of technologically based
communications tools.
Budget: $40,000
Program Coordination
Project Lead
• Public Affairs
2023-24 2024-25
2024-25 2026-27
2023-24 2024-25
2023-24 2027-28
FIVE-YEAR WORK PLAN | PAGE 21
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Intentionally
III DELIVER PUBLIC
SERVICE WITH PURPOSE
WHILE EMBRACING
CONTINUOUS GROWTH
FIVE-YEAR LOOK AHEAD PROJECTS
PAGE 22
Projects Per Year, Per Category
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Educational Partnerships
Project Description
Enhance partnerships with SBCUSD, SB
Superintendent of Schools, Claremont
McKenna College, and local colleges.
Budget: $35,000/year
Program Coordination
Project Lead
• Human Resources
Supporting Departments
• Public Affairs
• Water Production
Special Considerations
Estimated Cost $35,000+/year
Related Planning Document(s)Intern and Volunteer Program Policies
2023-24 2024-25 2025-26 2026-27 2027-28
Community Heritage and Education Foundation (CHEF)
Project Description
Determine the direction and activities of
CHEF.
Budget: TBD
Program Coordination
Project Lead
• General Administration
Special Considerations
Regulatory Requirement(s)Maintain 501c3 status
Related Planning Document(s)CHEF articles of incorporation, bylaws and CHEF strategic plan
2023-24 2024-25
FY
2023-24
FY
2024-25
FY
2025-26
FY
2026-27
FY
2027-28
FIVE-YEAR WORK PLAN | PAGE 23
Site Security and Improvements
Project Description
Increase perimeter security of satellite
facilities and access controls to improve
aesthetics and security.
Budget: $250,000/year
Program Coordination
Project Lead
• Facilities Maintenance
Supporting Departments
• Information Technology
Special Considerations
Estimated Cost $250,000 annually
Related Planning Document(s)Emergency Planning Documents
Procurement Process In house specification development and bidding to fencing
contractors
2023-24 2024-25 2025-26 2026-27 2027-28
Industry Engagement
(Awards and Presentations)
Project Description
Showcase the District’s projects and
programs through participation in industry
related conferences and awards.
Budget: $1,000/ year
Program Coordination
Project Lead
• Public Affairs
Supporting Departments
• Engineering
• Finance
2023-24 2024-25 2025-26
Plant 59 Rehabilitation
Project Description
Rehabilitation of the District’s reservoirs
and appurtenance.
Budget: $900,000
Program Coordination
Project Lead
• Water Production
Supporting Departments
• Engineering
• Water Treatment
• Water Maintenance
Special Considerations
Estimated Cost $900,000
Related Planning Document(s)WSMP
Procurement Process Design-Build-Build
2024-25
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Water Reservoir Rehabilitation Program
Project Description
Rehabilitate the Districts 18 water storage
reservoirs. Rehabilitation will include
the needed structural repairs, coating
replacements, installation of cathodic
protection systems and possible seismic
retrofits. Many of the District’s reservoirs
need rehabilitation and rehabilitation cycles,
as part of an approximately 20-25 years.
Budget: $4000,000 to $950,000 annually
Program Coordination
Project Lead
• Engineering
Supporting Departments
• Water Production
Special Considerations
Estimated Cost $400,000 to $950,000 annually
Procurement Process Standard – Design/Bid/Build utilizing existing Master Services
consultants and Contractors
Staffing Needs 1 Engineering Project Manager (20%), 1 Operator (5%)
Professional Development NACE coating certification but we can also contract out
inspection services
2023-24 2024-25 2025-26 2026-27 2027-28
Conservation Rebate Program Enhancements
Project Description
Enhance rebate programs to maximize
customer water savings through the
development of new rebate opportunities.
With the advances of technology, the team
is looking to streamline, update and refine
the rebate application process to help
increase efficiency for the District.
Budget: $50,000
Program Coordination
Project Lead
• Conservation
Supporting Departments
• Customer Service
• Information Technology
Special Considerations
Estimated Cost $50,000
Procurement Process Contractors for rebate programs
Professional Development Staff Training
2023-24
FIVE-YEAR WORK PLAN | PAGE 25
Water Main Replacement Program
Project Description
Repair and replacement of linear assets due
to age, corrosion, or leak history.
Budget: Varies per year
Program Coordination
Project Lead
• Water Maintenance
Supporting Departments
• Engineering
• Water Production
Special Considerations
Estimated Cost Varies but will probably increase as assets age
and need repair
Related Planning Document(s)Water System Master Plan
Procurement Process In-House, Design – Bid – Build, or Design/Build options
2023-24 2024-25 2025-26 2026-27 2027-28
Water Education Program Enhancements
Project Description
Enhance the engagement with students
in the classroom environment to provide
current water conservation and water
resource materials consistent with state
curriculum.
Budget: $20,000/year
Program Coordination
Project Lead
• Conservation
Supporting Department
• Public Affairs
2023-24
2023-24Emergency Preparedness Training Program
Project Description
Develop an emergency preparedness
training program and prepare
employees to follow plans established
by the District.
Budget: $15,000/year
Program Coordination
Project Lead
• Public Affairs
Special Considerations
Related Planning Document(s)Emergency Response Documents
Negotiation of a New MOU
Project Description
The District will have to negotiate a
new contract with the EVWDEP and
Non-Represented employees based
on the MOU adopted in 2023.
Budget: TBD
Program Coordination
Project Lead
• Human Resources
Supporting Department
• General Administration
Special Considerations
Estimated Cost TBD
Related Planning Document(s)Current and past MOUs/contracts for reference
PAGE 26
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2027-28
FIVE-YEAR WORK PLAN | PAGE 27
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Intentionally
IV
PROMOTE PLANNING,
MAINTENANCE AND
PRESERVATION OF
DISTRICT RESOURCES
FIVE-YEAR LOOK AHEAD PROJECTS
Update Strategic Plan
Project Description
Review and revise the District’s overall
Strategic Plan to ensure that it reflects the
organizational priorities and philosophies.
This will include the Vision, Core Values,
Strategic Initiatives and 5-Year Plan update.
Budget: $100,000
Program Coordination
Project Lead
• General Administration
Supporting Department
• Public Affairs
Special Considerations
Estimated Cost $100,000
Procurement Process Request for Proposal
PAGE 28
Projects Per Year, Per Category
PR
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2023-24
Maximize Workorder System
Project Description
Investigate and develop an automated
workorder solution, review new Customer
Service friendly platforms, and create the
necessary integrations with the District’s
ERP (Tyler).
Budget: TBD
Program Coordination
Project Lead
• Customer Service
Supporting Departments
• Finance and Accounting
• Information Technology
Special Considerations
Professional Development Staff training
2023-24
FY
2023-24
FY
2024-25
FY
2025-26
FY
2026-27
FY
2027-28
FIVE-YEAR WORK PLAN | PAGE 29
New Development Coordination
Project Description
Coordination with developers to facilitate
construction in the service area and
when possible, upsize for future master
planning efforts.
Budget: Varies
Program Coordination
Project Lead
• Engineering
Supporting Department
• Water Production
Special Considerations
Estimated Cost Varies, typically developer funded except for upsizing
Related Planning Document(s)Water System Master Plan
Procurement Process Developer Led
2023-24 2024-25 2025-26 2026-27 2027-28
Wastewater System Rehabilitation
and Replacement
Project Description
Wastewater collection crew CCTV’s the
system regularly to perform cleaning
and visual inspection of pipelines and
identify sections for repair early before
more serious issues arise. Relocations of
wastewater mains are less frequent than
water main relocations but the District
may be required to relocate pipe locations
to accommodate development or other
public projects.
Budget: $950,000/year
Program Coordination
Project Lead
• Wastewater Maintenance
Supporting Departments
• Water Reclamation
Special Considerations
Estimated Cost $950,000 annually
Procurement Process In house services + contract services
Professional Development Collection system certifications
2023-24 2024-25 2025-26 2026-27 2027-28
GIS Mapping Projects
Project Description
Assist with the coordination of various
projects with GIS mapping as part of a
multi-departmental coordination effort.
Budget: TBD
Program Coordination
Project Lead
• Information Technology
Supporting Department
• Conservation
• Finance and Accounting
• Engineering
2023-24 2024-25
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Water Reclamation Operations
Project Description
Establish staffing and operational procedures for the operations of SNRC, including consumables
procurement, regulatory reporting, laboratory analysis, solids disposal/utilization, screening disposal and
establish a framework for continual process optimization. Establish an effective management program with
the development of Plant Maintenance Activities and develop agreements with third parties for significant
maintenance activities. Develop and implement a Source control program to take over the functions currently
being performed by the San Bernardino Municipal Water Department.
Budget: $8.4 million/year
Special Considerations
Regulatory Requirement(s)SWRCB, Title 22, AQMD, Sewer Use Ordinance
Estimated Cost $8.4 million annually
Related Planning Document(s)HMP, ERP, SSMP, Enforcement Response Plan (new)
Procurement Process
In house staffing the third-party vendors through Request for
Proposal (Source Control Inspection Service) and Purchase
Orders (maintenance activities)
Staffing Needs See SNRC Staffing Plan
Professional Development Wastewater Operator Certifications, Collections Certifications
2023-24 2024-25 2025-26 2026-27 2027-28
Plant 134 Improvements - Solids Evaluation
Project Description
Improving Plant 134 solids
processing capacity of surface
water treatment to 8 MGD.
Budget: $4.5 million
Program Coordination
Project Lead
• Water Treatment
Supporting Departments
• Finance and Accounting
• Engineering
• Water Production
Special Considerations
Regulatory Requirements Water Permit
Estimated Cost $4.5 million
Related Planning Document(s)Water System Master Plan
Procurement Process Standard – Design/Bid/Build utilizing existing Master Services
consultants and Contractors
2023-24
FIVE-YEAR WORK PLAN | PAGE 31
Water and Sewer System Master Plans
Project Description
The District needs to update plans at least
every five years. These documents are
used in the development of other planning
efforts include cost of service analysis and
emergency response documents.
Budget: $1 million
Program Coordination
Project Lead
• Engineering
Supporting Departments
• Conservation
• Water Production
Special Considerations
Regulatory Requirement(s)Various
Estimated Cost $1 million
Related Planning Document(s)2020 Master Plans
Procurement Process Request for Proposal
2024-25
Asset Management — Facilities
Project Description
Identify and deploy software to manage
facilities related information to support on-
going maintenance efforts.
Budget: $50,000/year
Program Coordination
Project Lead
• Information Technology
Supporting Department
• Facilities Maintenance
Special Considerations
Professional Development Staff training
2023-24
Cyber Security Penetration Test
Project Description
Conduct a system assessment to determine
the District’s cyber security resiliency and
subsequent system improvements.
Budget: $50,000
Program Coordination
Project Lead
• Information Technology
Special Considerations
Related Planning Document(s)Information Technology Master Plan
Staffing Needs Coordination across departments for evaluation and
implementation
Professional Development Training for staff
2023-24
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Water Rehabilitation and Replacement
Project Description
Repair and replacement of in-plant assets
that are at the end of their useful life.
Relocations of assets to accommodate
new development or other municipalities
projects.
Budget: Varies
Program Coordination
Project Lead
• Water Maintenance
Supporting Departments
• Engineering
• Water Production
Special Considerations
Estimated Cost Varies but will probably increase as assets age
and need repair
Related Planning Document(s)Water System Master Plan
Procurement Process In-House, Design – Bid – Build, or Design/Build options
2023-24 2024-25 2025-26 2026-27 2027-28
Plant 59 Rehabilitation
Project Description
Rehabilitation of the District’s reservoirs
and appurtenance.
Budget: $900,000
Program Coordination
Project Lead
• Water Production
Supporting Departments
• Engineering
• Water Treatment
• Water Maintenance
Special Considerations
Estimated Cost $900,000
Related Planning Document(s)WSMP
Procurement Process Design-Bid-Build
2024-25
Valve Replacement Program
Project Description
Develop a strategic Valve Replacement
Program to replace the District’s aging
shut-off valves.
Budget: TBD
Program Coordination
Project Lead
• Engineering
Supporting Department
• Finance and Accounting
• Information Technology
2023-24
FIVE-YEAR WORK PLAN | PAGE 33
Equipment Replacement Plan
Project Description
Develop a standardized and scalable,
annual, replacement plan for technology
including items such as: servers, computers,
laptops, etc.
Budget: TBD
Program Coordination
Project Lead
• Information Technology
Evaluate Geographic Information System Staffing
Project Description
Work with various departments to
understand how to meet their needs
and enhance the use of GIS throughout
the organization. This includes various
components, data input, and a public portal.
Budget: TBD
Program Coordination
Project Lead
• Information Technology
Supporting Department
• Conservation
• Finance and Accounting
• Engineering
Special Considerations
Professional Development Staff training
2023-24 2024-25 2025-26 2026-27 2027-28
2023-24
Water Supply Reliability
Project Description
Take measures to evaluate and implement
projects that improve water supply capacity,
resiliency, reliability.
Budget: Estimated $24 million
Program Coordination
Project Lead
• Engineering
Supporting Department
• Water Production
2023-24 2024-25 2025-26 2026-27 2027-28
IT Master Plan Update
Project Description
Conduct an assessment to update the
District’s Information Technology Master
Plan to identify needs and priorities to
maintain the District’s high standards of
digital security and use of technology.
Budget: $200,000
Program Coordination
Project Lead
• Information Technology
2023-24
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Plant 101 Rehabilitation
Project Description
Retrofit and upgrade the water facilities
at Plant 101.
Budget: $1.5 million
Program Coordination
Project Lead
• Engineering
Supporting Department
• Water Production
2023-24
Source Control Program
(Fats, Oils, and Grease)
Project Description
Develop and implement a Source
control program to take over the
functions currently being performed by
the San Bernardino Municipal Water
Department.
Budget: To be determined based on
contract cost proposals
Program Coordination
Project Lead
• Water Reclamation
Supporting Department
• Water Quality
• Engineering
2023-24 2024-25 2025-26 2026-27 2027-28
Analytics Enhancements
Project Description
Increase the utilization of data
systems to support analysis to support
quantitative decisions making.
Budget: Use of existing technology
Program Coordination
Project Lead
• Information Technology
Supporting Department
• Finance
• Public Affairs
• Customer Service
• Water Production
• Field Maintenance
2023-24 2024-25 2025-26 2026-27 2027-28
Water Data Access (AMI)
Project Description
Enhance utilization of AMI data to
provide a resource that empowers
customers to proactively reduce water
waste prior to receiving inefficiency tier
charges. Increase employee access to
consumption and metering information
data for decision making.
Budget: $50,000
Program Coordination
Project Lead
• Customer Service
Supporting Department
• Public Affairs
• Finance
• Information Technology
2023-24 2024-25
FIVE-YEAR WORK PLAN | PAGE 35
Backflow Device Program
Project Description
Evaluate the backflow program to
determine the most efficient means of
maintaining customer owned backflow.
Budget: To be determined based on
results of evaluation
Program Coordination
Project Lead
• Water Quality
2024-25 2025-26
Fleet Assessment
Project Description
Utilize an asset management approach
to develop and implement a strategy for
maintenance and replacement of the
District’s vehicle fleet.
Budget: To be determined based on
annual vehicle replacement needs
Program Coordination
Project Lead
• Facilities
Supporting Department
• Field Maintenance
Process Optimization
Project Description
Evaluate projects and programs to
ensure a consistent prioritization
through the guidance of leadership.
Budget: Use of existing technology
Program Coordination
Project Lead
• General Administration
2024-25 2025-26 2026-27
Water Data Access (AMI)
Project Description
Enhance utilization of AMI data to
provide a resource that empowers
customers to proactively reduce water
waste prior to receiving inefficiency tier
charges. Increase employee access to
consumption and metering information
data for decision making.
Budget: $50,000
Program Coordination
Project Lead
• Customer Service
Supporting Department
• Public Affairs
• Finance
• Information Technology
PAGE 36
PROGRAM DESCRIPTIONS
Conservation
Conservation is responsible for overseeing programs that facilitate and encourage sustainable water use throughout the District. Additionally, this program is responsible for communicating conservation benchmarks to various regulatory agencies, tracking and monitoring legislative affairs, and advocating on behalf of the District’s legislative platform.
Customer Service
Customer Service provides the community with prompt, courteous, and world-class customer relations though billing and collection functions.
Engineering
The Engineering Program responsibilities include infrastructure planning, maintaining a safe and reliable water supply, and ensuring compliance with Federal and State regulations. The Program oversees wastewater and water treatment capital projects.
Finance
Finance and Accounting create, monitor and audit all revenue and expenses for the District. This includes evaluating rates and creating an annual budget.
General Administration
General Administration is responsible for ensuring the District’s business and operations daily activities are performed following Federal, State, and District Board approved policies. The General Manager/CEO provides daily oversight for interagency relations for advancing the District’s initiatives.
Human Resources
Human Resources is responsible for administering programs to attract and retain a diverse and qualified workforce. This program also oversees the District safety program to ensure staff maintain a safe work environment. Additionally, this program is responsible for managing the District’s Pathway and Risk Management programs.
Information Technology
Information Technology oversees the District’s technology infrastructure to support essential business and operational functions. The functions utilize industry specific software programs required to meet agency needs. The Program implements routine cybersecurity training campaigns to mitigate financial and data loss.
Operations
Operations is responsible and oversees the Meter Services, Water Production, Water Treatment, Water Quality, Water Maintenance, Wastewater Maintenance, Facilities Maintenance and Fleet Maintenance programs at East Valley Water District. For the purposes of the Five-Year Work Plan, these programs have been combined into an Operations category. Many of these programs are responsible for the day-to-day world-class service provided by the District and do not encounter major capital adjustment fluctuations with the planning of the program’s duties.
Public Affairs
Public Affairs oversees internal and external communication programs consistent with the District’s Vision and guiding principles. Through community and media relations, the Program provides effective and strategic communications to various stakeholders. The Program is also responsible for grant writing, emergency preparedness, and facility rental programs.
Water Reclamation
The Water Reclamation Program is responsible for treating and disinfecting 8 million gallons of wastewater per day (MGD). Reclamation of wastewater generated by District customers will transition from a service contracted with the San Bernardino Municipal Water District, to in-house operations at the newly completed SNRC.
The Five-Year Work Plan is designed to enhance the ability of the District to prepare for the future while addressing
the needs of today. It is part of a strategic approach to understanding where resources need to be committed. By
updating this document annually it can foster an engaging environment that embraces the value of planning.
CONCLUSION
FIVE-YEAR WORK PLAN | PAGE 37
PAGE 38
GLOSSARY OF TERMS
AB: Assembly Bill
ADP: Additional Discretionary Payments
AMI: Automated Metering Infrastructure
AQMD: South Coast Air Quality Management District
CCTV: Closed Circuit Television
CEO: Chief Executive Officer
CHEF: Community Heritage and Education Foundation
ERP: Enterprise Resource Planning
EVWDEP: East Valley Water District Employee Partnership
FY: Fiscal Year
HMP: Hazard Mitigation Plan
IRUWMP: Integrated Regional Urban Water Management Plan
MGD: Million Gallons per Day
MOU: Memorandum of Understanding
NACE: National Association of Corrosion Engineers International
SB: Senate Bill
SBCUSD: San Bernardino City Unified School District
SNRC: Sterling Natural Resource Center
SSMP: Sewer System Management Plan
SWRCB: State Water Resources Control Board
TBD: To Be Determined
UAL: Unfunded Actuarial Liability
District Headquarters
31111 Greenspot Road
Highland, California 92346
Sterling Natural Resource Center
25318 5th Street
Highland, California 92410
eastvalley.org
@eastvalleywater