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HomeMy WebLinkAboutAgenda Packet - Community Advisory Commission - 11/28/2023COMMUNITY ADVISORY COMMISSION NOVEMBER 28, 2023 East Valley Water District was formed in 1954 and provides water and wastewater services to 104,000 residents within the cities of San Bernardino and Highland, and portions of San Bernardino County. EVWD operates under the direction of a 5­member elected Board. COMMISSIONERS Dr. Alan Kay Commissioner Robert Nowosielski Commissioner Gail Shelton Commissioner Judy Walsh Commissioner Dwayne Anthony Commissioner Vincente Tenerelli Commissioner Mark Falcone Commissioner William Ringland Public Affairs/Conservation Manager Community Advisory Commission Meeting November 28, 2023 ­ 6:00 PM 31111 Greenspot Road, Highland, CA 92346 www.eastvalley.org PLEASE NOTE: Materials related to an item on this agenda submitted to the Board after distribution of the agenda packet are available for public inspection in the District’s office located at 31111 Greenspot Rd., Highland, during normal business hours. Also, such documents are available on the District’s website at eastvalley.org and are subject to staff’s ability to post the documents before the meeting. Pursuant to Government Code Section 54954.2(a), any request for a disability­related modification or accommodation, including auxiliary aids or services, that is sought in order to participate in the above agendized public meeting should be directed to the District Clerk at (909) 885­4900 at least 72 hours prior to said meeting. In order to comply with legal requirements for posting of agenda, only those items filed with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday meeting not requiring departmental investigation, will be considered by the Board of Directors. CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL OF BOARD MEMBERS PUBLIC COMMENTS Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to three (3) minutes, unless waived by the Chairman of the Board. Under the State of California Brown Act, the Board of Directors is prohibited from discussing or taking action on any item not listed on the posted agenda. The matter will automatically be referred to staff for an appropriate response or action and may appear on the agenda at a future meeting. APPROVAL OF CONSENT CALENDAR All matters listed under the Consent Calendar are considered by the Board of Directors to be routine and will be enacted in one motion. There will be no discussion of these items prior to the time the board considers the motion unless members of the board, the administrative staff, or the public request specific items to be discussed and/or removed from the Consent Calendar. 1.August 22, 2023 Community Advisory Commission Meeting Minutes INFORMATIONAL ITEMS 2.Conservation Update ­ Making Conservation a California Way of Life 3.Leak Repair Rebate Pilot Program 4.Strategic Plan Overview 5.Update on District Performance Measurements REPORTS 6.Commissioners’ Comments 7.Staff’s Comments ADJOURN COMMUNITY ADVISORY COMMISSIONNOVEMBER 28, 2023East Valley Water District was formed in 1954 and provides water and wastewater services to104,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5­member elected Board.COMMISSIONERSDr. Alan KayCommissioner Robert NowosielskiCommissionerGail SheltonCommissioner Judy WalshCommissionerDwayne AnthonyCommissioner Vincente TenerelliCommissioner Mark Falcone Commissioner William Ringland Public Affairs/Conservation Manager Community Advisory Commission Meeting November 28, 2023 ­ 6:00 PM 31111 Greenspot Road, Highland, CA 92346 www.eastvalley.org PLEASE NOTE: Materials related to an item on this agenda submitted to the Board after distribution of the agenda packet are available for public inspection in the District’s office located at 31111 Greenspot Rd., Highland, during normal business hours. Also, such documents are available on the District’s website at eastvalley.org and are subject to staff’s ability to post the documents before the meeting. Pursuant to Government Code Section 54954.2(a), any request for a disability­related modification or accommodation, including auxiliary aids or services, that is sought in order to participate in the above agendized public meeting should be directed to the District Clerk at (909) 885­4900 at least 72 hours prior to said meeting. In order to comply with legal requirements for posting of agenda, only those items filed with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday meeting not requiring departmental investigation, will be considered by the Board of Directors. CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL OF BOARD MEMBERS PUBLIC COMMENTS Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to three (3) minutes, unless waived by the Chairman of the Board. Under the State of California Brown Act, the Board of Directors is prohibited from discussing or taking action on any item not listed on the posted agenda. The matter will automatically be referred to staff for an appropriate response or action and may appear on the agenda at a future meeting. APPROVAL OF CONSENT CALENDAR All matters listed under the Consent Calendar are considered by the Board of Directors to be routine and will be enacted in one motion. There will be no discussion of these items prior to the time the board considers the motion unless members of the board, the administrative staff, or the public request specific items to be discussed and/or removed from the Consent Calendar. 1.August 22, 2023 Community Advisory Commission Meeting Minutes INFORMATIONAL ITEMS 2.Conservation Update ­ Making Conservation a California Way of Life 3.Leak Repair Rebate Pilot Program 4.Strategic Plan Overview 5.Update on District Performance Measurements REPORTS 6.Commissioners’ Comments 7.Staff’s Comments ADJOURN COMMUNITY ADVISORY COMMISSIONNOVEMBER 28, 2023East Valley Water District was formed in 1954 and provides water and wastewater services to104,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5­member elected Board.COMMISSIONERSDr. Alan KayCommissioner Robert NowosielskiCommissionerGail SheltonCommissioner Judy WalshCommissionerDwayne AnthonyCommissioner Vincente TenerelliCommissionerMark FalconeCommissioner William RinglandPublic Affairs/Conservation ManagerCommunity Advisory Commission MeetingNovember 28, 2023 ­ 6:00 PM31111 Greenspot Road, Highland, CA 92346www.eastvalley.orgPLEASE NOTE:Materials related to an item on this agenda submitted to the Board after distribution of theagenda packet are available for public inspection in the District’s office located at 31111Greenspot Rd., Highland, during normal business hours. Also, such documents are availableon the District’s website at eastvalley.org and are subject to staff’s ability to post thedocuments before the meeting.Pursuant to Government Code Section 54954.2(a), any request for a disability­relatedmodification or accommodation, including auxiliary aids or services, that is sought in orderto participate in the above agendized public meeting should be directed to the District Clerkat (909) 885­4900 at least 72 hours prior to said meeting. In order to comply with legal requirements for posting of agenda, only those items filed with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday meeting not requiring departmental investigation, will be considered by the Board of Directors. CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL OF BOARD MEMBERS PUBLIC COMMENTS Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to three (3) minutes, unless waived by the Chairman of the Board. Under the State of California Brown Act, the Board of Directors is prohibited from discussing or taking action on any item not listed on the posted agenda. The matter will automatically be referred to staff for an appropriate response or action and may appear on the agenda at a future meeting. APPROVAL OF CONSENT CALENDAR All matters listed under the Consent Calendar are considered by the Board of Directors to be routine and will be enacted in one motion. There will be no discussion of these items prior to the time the board considers the motion unless members of the board, the administrative staff, or the public request specific items to be discussed and/or removed from the Consent Calendar. 1.August 22, 2023 Community Advisory Commission Meeting Minutes INFORMATIONAL ITEMS 2.Conservation Update ­ Making Conservation a California Way of Life 3.Leak Repair Rebate Pilot Program 4.Strategic Plan Overview 5.Update on District Performance Measurements REPORTS 6.Commissioners’ Comments 7.Staff’s Comments ADJOURN 1 Minutes 08-22-23 cmc 9 3 0 Subject to approval EAST VALLEY WATER DISTRICT August 22, 2023 COMMUNITY ADVISORY COMMISSION MINUTES Cecilia Contreras, Public Affairs Coordinator, called the special meeting to order at 6:02 pm and led the flag salute. PRESENT: Commissioners: Anthony, Falcone, Kay, Shelton, Walsh ABSENT: Commissioners: Nowosielski, Tenerelli STAFF: Michael Moore, General Manager/CEO; William Ringland, Public Affairs/Conservation Manager; Cecilia Contreras, Public Affairs Coordinator; Christianne Koide, Business Services Coordinator GUEST(s): None PUBLIC COMMENTS The Public Affairs Coordinator declared the public participation section of the meeting open at 6:02pm. There being no written or verbal comments, the public participation section was closed. APROVAL OF AGENDA M/S/C (Falcone-Kay) that the Agenda be approved as submitted. APPROVE THE MAY 23, 2023 COMMISSION MEETING MINUTES M/S/C (Walsh-Shelton) that the May 23, 2023 Commission meeting minutes be approved as submitted. FISCAL YEAR 2023-24 BUDGET OVERVIEW The General Manager/CEO provided an overview of the process for the District’s annual budget. He stated that staff spent months reviewing the revenues and the expenses and finding ways to have a balanced budget, and that during this process capital expenditures are identified. He stated that the Fiscal Year 2023-24 adopted budget is a public document that is posted on the website and available for the public to review. Commissioner Tenerelli arrived at 6:24pm. 2 Minutes 08-22-23 cmc 9 3 0 STRATEGIC PLAN OVERVIEW The General Manager/CEO discussed the Strategic Plan and the importance of the document to the Commissioners. Amy Stevens, Water Systems Consulting (WSC), reviewed the importance of strategic planning, understanding the strategic plan key elements, including the mission/vision statements and values. Ms. Stevens encouraged the commissioners to provide their input on each of the topics and held a group discussion. She then stated that she will be tying all the information together with what will be gathered from her additional meetings with the Board members and executive staff. Information only. COMMISSIONER COMMENTS Commissioner Anthony stated that he is happy to see this plan in the works and looks forward to the finished product. Commissioner Shelton stated this was an excellent meeting and appreciates the opportunity to be able to participate in the efforts of the strategic plan. Commissioner Walsh stated that it was great to be able to participate in the development of the strategic plan. Information only. STAFF COMMENTS The Public Affairs/Conservation Manager thanked the Commissioners for their frank conversations with the consultant, and that the information provided from the Community Survey will be included in the development of the Strategic plan. He also stated that the website redesign is underway, and updates will be provided as they move forward. Information only. ADJOURN The meeting adjourned at 7:40 pm. ________________________ William Ringland Public Affairs/Conservation Manager Community Advisory Commission Meeting CONSERVATION UPDATE - MAKING CONSERVATION A CALIFORNIA WAY OF LIFE November 28, 2023 2 MAKING CONSERVATION A CALIFORNIA WAY OF LIFE •May 31, 2018, Governor Brown signed two bills to enhance conservation efforts across the State •Intent to promote efficiency and stretch existing water supplies •Efficient water use is the most cost-effective way to achieve long term conservation goals •Water supply reliability needed to adapt to the longer and more intense droughts •Five state agencies (State Water Board, Department of Water Resources, Energy Commission, Public Utilities Commission, Department of Food and Agriculture) published a framework document used to create legislation •AB 1668 and SB 606 established the 2018 conservation framework, “Making Conservation a California Way of Life” •Created unique goals for each urban water retailer •Regulation outlines targets in: •Urban water use objectives •Implementation of Commercial, Industrial, and Institutional (CII) performance measures •Submittal of annual progress reports •Regulation applies to urban retail water suppliers and not individual households 3 CONSERVATION REGULATORY FRAMEWORK •Efficiency standards for different types of water use: •Residential Indoor Use •Residential Outdoor Use •CII Landscapes •Water Loss •Urban water use objective will be determined by the sum of each standard •Suppliers would need to meet the overall objective, not each individual budget 4 URBAN WATER USE OBJECTIVE Indoor Use Outdoor Residential Use CII Landscape Water Loss 5 CALCULATING WATER TARGETS Indoor Use Outdoor Residential Use CII Landscape Water Loss Variances Recycled Water Bonus Water Provider’s Unique Water Target RESIDENTIAL - INDOOR WATER USE STANDARD 6 •Standard is based on gallons per capita per day (GPCD) metric and will decrease over time •Indoor standards set by SB 1157 7 INDOOR WATER USE STANDARD Year Indoor Residential Standard 2020 55 GPCD 2025 47 GPCD 2030 42 GPCD Residential Indoor Standard Gallons per person, per day (GPCD) Population Number of people in the Service Area 365 Number of days in the year Residential Indoor Budget Gallons per year 8 RESIDENTIAL - OUTDOOR WATER USE STANDARD 9 OUTDOOR WATER USE STANDARD Residential Outdoor Standard Landscape Efficiency Factor Net ETo Reference Eto: Effective precipitation inches per year Landscape Area Square feet of irrigable irrigated area Unit Conversion Factor Residential Outdoor Budget Gallons per year 10 OUTDOOR WATER USE STANDARD Year Standard 2020 0.80 2030 0.63 2035 0.55 Residential Outdoor Standard Landscape Efficiency Factor Net ETo Reference Eto: Effective precipitation inches per year Landscape Area Square feet of irrigable irrigated area Unit Conversion Factor Residential Outdoor Budget Gallons per year 11 OUTDOOR WATER USE STANDARD •Net Evapotranspiration (Net ETo) is equal to reference evaporation (ETo) minus effective precipitation (EP) •ETo is a standard measurement of environmental parameters that affect the water use of plants •EP is the portion of total precipitation that becomes available for plant growth Residential Outdoor Standard Landscape Efficiency Factor Net ETo Reference Eto: Effective precipitation inches per year Landscape Area Square feet of irrigable irrigated area Unit Conversion Factor Residential Outdoor Budget Gallons per year 12 OUTDOOR WATER USE STANDARD •Department of Water Resources will provide irrigable irrigated (II) landscape square footage. •II landscapes include healthy vegetation, and somewhat unhealthy vegetation (e.g., brown lawns.) Residential Outdoor Standard Landscape Efficiency Factor Net ETo Reference Eto: Effective precipitation inches per year Landscape Area Square feet of irrigable irrigated area Unit Conversion Factor Residential Outdoor Budget Gallons per year 13 COMMERCIAL, INDUSTRIAL AND INSTITUTIONAL (CII) STANDARD 14 CII STANDARD AND PERFORMANCE MEASURES •Map 20% of CII water accounts per year •5 years to complete •Follow prescribed procedures for collecting classifications information •Update classifications w/modified or new service requests Step 1A Measure •CII - Dedicated Irrigation Meter Water Use Standard •Performance Measures (in-Lieu & BMPs) Step 1B Classify Step 2 Implement 15 WATER LOSS STANDARD 16 WATER LOSS STANDARD •Only standard that must be met on its own •Compliance with standard is made of the four components; •Individual volumetric real loss standard •Questionnaires on data quality, pressure management, asset management •Apparent loss data submission •Annual reports of breaks, repairs, and estimated water losses 365 Number of days in the year Water Loss Budget Gallons per year System Specific Standard Gallons per connection per day or gallons per mile per day Connections Number of connections served 17 •Variances •Horses and livestock •Water used in response to a state or local emergency, and •Residential agricultural landscapes. •Bonus incentive for potable reuse BONUS INCENTIVE Bonus Incentive As a percentage of the objective, not to exceed 15% Potable water delivered to CII landscapes with DIMs Potable water delivered to residential accounts All potable water deliveries Supplier individual potable reuse 18 NEXT STEPS Task Start Date Board workshop March 22, 2023 Start rulemaking (45-day public comment period)May 2023 Consideration of Adoption (NOT scheduled yet) Winter 2023-24 Following possible adoption: Final 15-day comment period Winter 2023-24 Submit OAL Spring 2024 Rule becomes effective Summer 2024 DISCUSSION Agenda Item #3 November 28, 20231 Meeting Date: November 28, 2023 Agenda Item #3 Informational Item Regular Meeting TO: Commission Members FROM: Public Affairs/Conservation Manager SUBJECT: Leak Repair Rebate Pilot Program RECOMMENDATION This agenda item is for informational purposes only, no action is required. BACKGROUND / ANALYSIS East Valley Water District (District) continues its commitment to engage with the community and provide resources and incentives to encourage efficient water use. With the average household leaks wasting more than 10,000 gallons of water per year, the District is looking to incentivize customers to quickly make the necessary repairs. Expanding on the world class conservation programs offered, the District will pilot a new leak repair rebate for customers. Through the District's existing variance program, customers who undertake repairs have the option to submit a Leak Adjustment Request to receive an account credit. Once approved, these customers benefit from a charge adjustment on their water bills, effectively moving excess water usage from Tier 3 to the more favorable Tier 2 rate. As part of an expansion of this ongoing initiative, the District will now offer financial support of up to $275 for customers engaged in leak repairs. The objective of this new program is to incentivize customers to promptly address leaks and enhance the efficiency of their home's water consumption. Simplifying participation in the pilot program, customers will only need to complete a single application, encompassing both the leak variance and rebate processes. The pilot program will be launched during Fix-a-Leak Week in March 2024, aligning with the District's overarching campaign initiatives aimed at motivating customers to proactively address and assess potential leaks. Fix-a-Leak Week constitutes an annual endeavor by the U.S. Environmental Protection Agency's WaterSense program, serving as a reminder for households to inspect their plumbing fixtures and irrigation systems for any possible leaks. The promotion of this program will be executed through various channels, including monthly bill inserts, social media platforms, and the District's official website. Once launched, the District will monitor and assess the pilot program to determine if the Leak Repair Rebate will be incorporated into the standing rebate program. The pilot will run until the pilot funds are exhausted. Agenda Item #3 November 28, 20232 Meeting Date: November 28, 2023 Agenda Item #3 Informational Item AGENCY GOALS AND OBJECTIVES I - Implement Effective Solutions Through Visionary Leadership A. Identify Opportunities to Optimize Natural Resources C. Strengthen Regional, State and National Partnerships II - Maintain a Commitment To Sustainability, Transparency, and Accountability D. Provide Quality Information to Encourage Community Engagement FISCAL IMPACT This item is funded in the current fiscal year budget. Respectfully submitted: ________________ William Ringland Public Affairs/Conservation Manager ATTACHMENTS No Attachments Agenda Item #4 November 28, 20231 Meeting Date: November 28, 2023 Agenda Item #4 Informational Item Regular Meeting TO: Commission Members FROM: Public Affairs/Conservation Manager SUBJECT: Strategic Plan Overview RECOMMENDATION This agenda item is for informational purposes only, no action is required. BACKGROUND / ANALYSIS East Valley Water District (District) is preparing for the next chapter by embarking on the development of a Strategic Plan. Recognizing the changing landscape of water management, community needs, and the completion of the Sterling Natural Resource Center, the Strategic Plan aims to align the District’s goals, resources, and actions to best serve the Ratepayers. By developing the Strategic Plan, the District seeks to ensure long-term sustainability, operational efficiency, and continued reliable service. Central to the success of the strategic planning process is the engagement of the Community Advisory Commission. The District recognizes the valuable insights community members can provide when it comes to shaping the future programs and initiatives. WSC (the District’s selected strategic plan facilitator) is supporting the development of this plan and will provide an update to the Community Advisory Commission (CAC) on the progress made on the plan’s development after the CAC provided input at the previous meeting. AGENCY GOALS AND OBJECTIVES III - Deliver Public Service With Purpose While Embracing Continuous Growth B. Strive to Provide World Class Customer Relations IV - Promote Planning, Maintenance and Preservation of District Resources C. Promote a Positive Organizational Culture A. Develop Projects and Programs to Ensure Safe and Reliable Services B. Enhance Planning Efforts that Respond to Future Demands Agenda Item #4 November 28, 20232 Meeting Date: November 28, 2023 Agenda Item #4 Informational Item FISCAL IMPACT There is no fiscal impact associated with this agenda item. Respectfully submitted: ________________ William Ringland Public Affairs/Conservation Manager ATTACHMENTS No Attachments Agenda Item #5 November 28, 20231 Meeting Date: November 28, 2023 Agenda Item #5 Informational Item Regular Meeting TO: Commission Members FROM: Public Affairs/Conservation Manager SUBJECT: Update on District Performance Measurements RECOMMENDATION This agenda item is for informational purposes only, no action is required. BACKGROUND / ANALYSIS East Valley Water District is committed to delivering world-class service to its community, customers, and stakeholders. As part of its continuous improvement efforts, the District has established the District Performance Measures that offer valuable insights into its performance relative to others in the industry. By leveraging these performance measures, the District can enhance its operations, foster trust and transparency with stakeholders, and ensure that it continues to invest resources in building a safe and reliable public utility. The set of Industry Benchmarks have been developed to provide both the Governing Board and stakeholders a resource to assess various District functions including: Finance Operating Fund Target Level Capital Replacement Reserves Operations Miles of Sewer Cleaned Main Line Leaks Staffing Levels Administration Water Affordability Customer Engagement Average Customer Service Wait Time Industry Benchmarks are incorporated in the annual budget document along with periodic presentations to the Governing Board. Agenda Item #5 November 28, 20232 Meeting Date: November 28, 2023 Agenda Item #5 Informational Item AGENCY GOALS AND OBJECTIVES IV - Promote Planning, Maintenance and Preservation of District Resources D. Enable Fact-Based Decision Making FISCAL IMPACT There is no fiscal impact associated with this agenda item. Respectfully submitted: ________________ William Ringland Public Affairs/Conservation Manager ATTACHMENTS 1. District Performance Measurement Presentation 2. District Performance Measurement Report Community Advisory Commission Meeting District Performance Measurements November 28, 2023 2 INDUSTRY BENCHMARKS •Presented semi-annually •Measures performance of strategic initiatives •Comparison data based on District goals, industry guidelines and neighboring W/WW agencies FINANCE Fiscal Year D a y s o f O p e r a t i o n 2022-23 2021-22 2020-21 2019-20 - 50 100 150 200 250 Target Level Minimum Target Level Maximum OPERATING FUND 5 CAPITAL REPLACEMENT RESERVE FUND Fiscal Year M i l l i o n s 2022-23 2021-22 2020-21 2019-20 $ - $ 2 $ 4 $ 6 $ 8 $ 10 $ 12 $ 14 $ 16 Target Reserve Balance OPERATIONS 7 SEWER PIPELINE MAINTENANCE Fiscal Year P e r c e n t C l e a n e d 2022-23 2021-22 2020-21 2019-20 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% EPA Target WATER MAIN LEAKS Fiscal Year M a i n L e a k s P e r 1 0 0 M i l e s 2022-23 2021-22 2020-21 2019-20 0 10 20 30 40 50 60 AWWA Target STAFFING LEVELS Fiscal Year A c c o u n t s P e r E m p l o y e e 2022-23 2021-22 2020-21 2019-20 - 50 100 150 200 250 300 350 Neighboring Agencies Average Accounts Per Employee WATER RATES WATER AFFORDABILITY Fiscal Year A v g W a t e r B i l l / M e d i a n H o u s e h o l d I n c o m e 2022-23 2021-22 2020-21 2019-20 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% EPA Max Target CUSTOMER ENGAGEMENT CALL WAIT TIME Fiscal Year S e c o n d s 2022-23 2021-22 2020-21 2019-20 - 10 20 30 40 50 60 70 80 90 AWWA Target DISCUSSION District Performance Measurement Report Page 1 of 7 1 3 3 9 Operating Fund The operating fund is used for unanticipated operating expenses. This fund is designated by the Board and established in the District’s Reserve Funds Policy No. 7.2 to maintain working capital for current operations and to meet routine cash flow needs. Target: the amount of funds that the District aims to have available to sustain day-to-day operations and ensure financial stability are targeted between 90 and 120 days of the budgeted total operating expenses. The current operating fund balance is higher than the target level maximum amount due to the District wanting to create a safeguard in case of revenue shortfalls and/or unanticipated expenses during fiscal year 2023-24. District Performance Measurement Report Page 2 of 7 1 3 3 9 Capital Replacement Reserve Fund Both the water and sewer divisions maintain a fund for the replacement of capitalized assets when they reach the end of their useful lives. The source of replacement funds will be user fee revenue from the respective enterprises. This fund is established in the District’s Reserve Funds Policy No. 7.2. Target: the minimum target level should be equal to the $10.0 million required for the Capital Funds less the minimum levels established for the Emergency Fund. The current capital replacement fund balance is at the target level of $10 million. District Performance Measurement Report Page 3 of 7 1 3 3 9 Sewer Pipeline Maintenance As sewer system networks age, the risk of deterioration, blockages, and collapses becomes a major concern that can impact customers. Cleaning and inspecting sewer lines are essential to maintaining a properly functioning system. Target: the United States Environmental Protection Agency (U.S. EPA) published their operation and maintenance fact sheet that recommends the minimal annual average cleaning of 30% of the total sewer collection system. The current annual miles cleaned is 76.7% and meets the target. District Performance Measurement Report Page 4 of 7 1 3 3 9 Water Main Leaks Water main leaks are an indicator of the condition of a water distribution system, expressed as the annual number of leaks or pipeline breaks per 100 miles of distribution piping. Target: the American Water Works Association (AWWA) publishes benchmarking data with the industry average of 8.1 leaks per 100 miles of pipe. The current number of leaks per 100 miles of the District’s water mains is higher than the median, due to water mains reaching the end of their useful life. District Performance Measurement Report Page 5 of 7 1 3 3 9 Staffing Levels This indicator provides a measure of employee efficiency as expressed by the total number of active accounts serviced by utility employees (as full-time equivalents or FTEs) per year. For the given reporting period, it is calculated by taking the total number of both residential and non- residential accounts then dividing the sum by the total number of FTEs. Target: the District uses neighboring Water Districts with similar water/wastewater systems to develop an average number of accounts to every employee. The current staffing of the District is less than the neighboring agencies as indicated by the higher number of customer accounts per employee. District Performance Measurement Report Page 6 of 7 1 3 3 9 Water Affordability Ensuring drinking water is affordable is key to meeting California’s Human Right to Water mandate. Affordability Assessment establishes a Federal threshold for the average cost of water as a percent of the average household income. Target: the United States Environmental Protection Agency (U.S. EPA) recommends a maximum of 2.5%. The District’s average water bill is well below the Federal water affordability threshold. District Performance Measurement Report Page 7 of 7 1 3 3 9 Call Wait Times The efficiency and effectiveness of the District’s call center is evaluated in many ways including average wait time for customers who call in. Target: the American Water Works Association (AWWA) published their yearly AWWA Utility Benchmarking where they list benchmarking data for key performance indicators. The District uses the median average time a caller must wait on hold before speaking to an agent. The average time a customer is waiting in queue is well below the AWWA median for agencies who provide both water and wastewater services.