HomeMy WebLinkAboutAgenda Packet - Community Advisory Commission - 11/19/2024COMMUNITY ADVISORY COMMISSION
NOVEMBER 19, 2024
East Valley Water District was formed in 1954 and provides water and wastewater services to
108,000 residents within the cities of San Bernardino and Highland, and portions of San
Bernardino County.
EVWD operates under the direction of a 5member elected Board.
COMMISSIONERS
Dr. Alan Kay
Commissioner
Jose Ibarra
Commissioner
Gail Shelton
Commissioner
Judy Walsh
Commissioner
Dwayne Anthony
Commissioner
Vincente Tenerelli
Commissioner
Mark Falcone
Commissioner
William Ringland
Public Affairs/Conservation Manager
Community Advisory Commission Meeting
November 19, 2024 6:00 PM
31111 Greenspot Road, Highland, CA 92346
www.eastvalley.org
PLEASE NOTE:
Materials related to an item on this agenda submitted to the Board after distribution of the
agenda packet are available for public inspection in the District’s office located at 31111
Greenspot Rd., Highland, during normal business hours. Also, such documents are available
on the District’s website at eastvalley.org and are subject to staff’s ability to post the
documents before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Approve the August 20, 2024 Community Advisory Commission Meeting Minutes
INFORMATIONAL ITEMS
2.Educational Partnerships & Summer Internship Review
3.Making Conservation A California Way Of Life
4.Industry Benchmark Updates
REPORTS
5.Commissioners’ Comments
6.Staff’s Comments
ADJOURN
COMMUNITY ADVISORY COMMISSIONNOVEMBER 19, 2024East Valley Water District was formed in 1954 and provides water and wastewater services to108,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5member elected Board.COMMISSIONERSDr. Alan KayCommissioner Jose IbarraCommissionerGail SheltonCommissioner Judy WalshCommissionerDwayne AnthonyCommissioner Vincente TenerelliCommissioner
Mark Falcone
Commissioner
William Ringland
Public Affairs/Conservation Manager
Community Advisory Commission Meeting
November 19, 2024 6:00 PM
31111 Greenspot Road, Highland, CA 92346
www.eastvalley.org
PLEASE NOTE:
Materials related to an item on this agenda submitted to the Board after distribution of the
agenda packet are available for public inspection in the District’s office located at 31111
Greenspot Rd., Highland, during normal business hours. Also, such documents are available
on the District’s website at eastvalley.org and are subject to staff’s ability to post the
documents before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Approve the August 20, 2024 Community Advisory Commission Meeting Minutes
INFORMATIONAL ITEMS
2.Educational Partnerships & Summer Internship Review
3.Making Conservation A California Way Of Life
4.Industry Benchmark Updates
REPORTS
5.Commissioners’ Comments
6.Staff’s Comments
ADJOURN
COMMUNITY ADVISORY COMMISSIONNOVEMBER 19, 2024East Valley Water District was formed in 1954 and provides water and wastewater services to108,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5member elected Board.COMMISSIONERSDr. Alan KayCommissioner Jose IbarraCommissionerGail SheltonCommissioner Judy WalshCommissionerDwayne AnthonyCommissioner Vincente TenerelliCommissionerMark FalconeCommissioner William RinglandPublic Affairs/Conservation ManagerCommunity Advisory Commission MeetingNovember 19, 2024 6:00 PM31111 Greenspot Road, Highland, CA 92346www.eastvalley.orgPLEASE NOTE:Materials related to an item on this agenda submitted to the Board after distribution of theagenda packet are available for public inspection in the District’s office located at 31111Greenspot Rd., Highland, during normal business hours. Also, such documents are availableon the District’s website at eastvalley.org and are subject to staff’s ability to post thedocuments before the meeting.Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelatedmodification or accommodation, including auxiliary aids or services, that is sought in orderto participate in the above agendized public meeting should be directed to the District Clerkat (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Approve the August 20, 2024 Community Advisory Commission Meeting Minutes
INFORMATIONAL ITEMS
2.Educational Partnerships & Summer Internship Review
3.Making Conservation A California Way Of Life
4.Industry Benchmark Updates
REPORTS
5.Commissioners’ Comments
6.Staff’s Comments
ADJOURN
Agenda Item
#1
November 19, 20241
Meeting Date: November 19, 2024
Agenda Item #1
Consent Item
Regular Meeting
TO: Commission Members
FROM: William Ringland, Public Affairs/Conservation Manager
SUBJECT: Approve the August 20, 2024 Community Advisory Commission Meeting
Minutes
RECOMMENDATION
That the Community Advisory Commission approve the August 20, 2024 meeting
minutes.
AGENCY GOALS AND OBJECTIVES
II - Maintain a Commitment to Sustainability, Transparency, and Accountability
B. Utilize Effective Communication Methods
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
William Ringland
Public Affairs/Conservation Manager
ATTACHMENTS
August 20, 2024 Minutes
1
Minutes 08-20-24 cmc
1
9
2
9
Draft Pending Approval
EAST VALLEY WATER DISTRICT August 20, 2024
COMMUNITY ADVISORY COMMISSION
MINUTES
Cecilia Contreras, Public Affairs Coordinator, called the meeting to order at 6:01 p.m.
and led the flag salute.
PRESENT: Commissioners: Anthony, Falcone, Ibarra, Shelton, Kay, Walsh
ABSENT: Commissioners: Tenerelli
STAFF: William Ringland, Public Affairs/Conservation Manager; Cecilia
Contreras, Public Affairs Coordinator; Janett Robledo,
Conservation Coordinator; Nathan Carlson, Senior Engineer
GUEST(s): None
PUBLIC COMMENTS
The Public Affairs Coordinator declared the public participation section of the meeting
open at 6:01 p.m.
There being no written or verbal comments, the public participation section was closed.
APPROVE THE MAY 21, 2024 COMMISSION MEETING MINUTES
M/S/C (Walsh-Shelton) that the May 21, 2024 Commission meeting minutes be
approved as submitted.
DEVELOPMENT UPDATE
The Senior Engineer provided an update on the impact of development on the District,
including the modest growth forecast and development fees mitigating the impact on
current residents. He reviewed the process for new water service, which begins with a
Will Serve letter, development agreement, plan check, construction, and paying for
meter fees. Mr. Carlson shared new projects from the City of Highland, including but not
limited to Smart n Final, The Habit grill, Costco, and proposed warehouse, commercial,
and housing developments. Mr. Carlson stated that staff is currently in the process of
updating District tools including the Master Plans, Urban Water Management Plan, and
updating fees.
Vincent Tenerelli arrived at 6:13 p.m.
Information only.
2
Minutes 08-20-24 cmc
1
9
2
9
PUBLIC AFFAIRS PROGRAM COMMUNICATIONS PLAN
The Public Affairs/Conservation Manager stated that staff has been working on a plan
that explains the internal and external communication programs consistent with the
District’s Vision and guiding principles. He shared that this comprehensive plan is to
serve as the guiding document for the upcoming year and establishes a clear
framework to ensure that all the activities conducted through Public Affairs contribute
directly to the overarching goals. He went through each of the topics of this document,
which included but are not limited to the Program Summary, Market Research, 5-Year
Work Plan, Strategic Approach, Communications Tactic, Support to District
Programs, and the Digital Resources used.
Information only.
COMMUNITY ENGAGEMENT UPDATE
The Public Affairs/Conservation Manager provided an update on the District’s outreach
activities. Updates included the August bill insert, which provided information about
scam alerts and current water quality efforts. Staff also participated in pop-up events at
local retail stores, in partnership with Costin Public Outreach Group, to further the
District’s community engagement, and to provide information on Smart Irrigation
Month. He stated that staff continue to work on the website redesign, pursuing SNRC
awards, and booking the SNRC banquet hall for facility rentals. Upcoming projects
include five District videos, pop-up event for National Lemonade Day, the Conservation
Festival, and an outreach campaign to fill three Community Advisory Commission
position vacancies.
Information only.
CONSERVATION UPDATE
The Conservation Coordinator provided an update on the State’s regulation for “Making
Conservation a California Way of Life”, which includes implementation of AB 1668 and
SB 606, establishing unique targets for each urban water supplier to achieve long-term
water use efficiency. Compliance for these regulations begin January 1, 2025. She
stated that upcoming projects include: the continued development of the Drought
Contingency Plan and to submit the plan to the Bureau of Reclamation for review, a
Request for Proposal posted for Water Efficiency Support Services, student education
program, and the promotion of the upcoming Conservation Festival on September 14.
Information only.
3
Minutes 08-20-24 cmc
1
9
2
9
COMMISSIONER COMMENTS
Dwayne Anthony stated that he has been attending meetings for a couple of years,
trying to find critique, and is blown away every time, and he commends staff for looking
ahead. He continues to be impressed by the outreach to neighbors and states that
staying in touch is important.
Jose Ibarra thanked staff again for being able to be here and is looking forward to
learning as much as he can. He thanked Mr. Carlson for sharing the new projects.
Gail Shelton agreed with the others, and stated that there is always valuable information
provided, and always has something to use and take back to share in the community.
She stated that she appreciates the time and effort for these meetings.
Dr. Alan Kay stated that he appreciates what the District does and he hopes every
government agency operates the way we do with openness, clarity and reaching out to
the community is a model that others should follow.
Vincent Tenerelli mentioned that he reviewed the recent bottled water art contest and
suggested that staff consider the possibility of selling the limited edition bottled water.
Judy Walsh mentioned that she has worked with other government agencies, and that
the District does an amazing job with our community.
Information only.
STAFF COMMENTS
The Public Affairs/Conservation Manager thanked everyone for staying for the packed-
filled agenda. He thanked everyone for attending and thanked Mr. Carlson and the
engineering team to help serve the Commission by sharing the departments items. Mr.
Ringland stated that he appreciates the dialogue between the Commissioners.
Mr. Ringland stated that three of the Commissioners are being termed out, and he will
be sending an email to invite them to be honored at an upcoming board meeting.
Information only.
ADJOURN
The meeting adjourned at 8:15 p.m.
________________________
William Ringland
Public Affairs/Conservation Manager
Kerrie Bryan, Director of Administrative Services
November 19, 2024
EDUCATIONAL PARTNERSHIPS &
SUMMER INTERNSHIP REVIEW
2
•East Valley Water District partnered with
San Bernardino City Unified School
District
•Dedicated Pathway at Indian Springs
High School
•Ribbon cutting in February 2020
•Dual enrollment courses available
through San Bernardino Valley College’s
Water Technology Program
LAUNCHING THE WATER AND
WASTEWATER PATHWAY
3
ADAPTING THE PATHWAY PROGRAM TO THE PANDEMIC
Staff Hosted
Virtual
Mentoring
With Students
District
Created
Instructional
Videos
Virtual
Pathway
Program
Continued
Virtual
Learning
Began March
2020
4
PATHWAY INTERNSHIP PROGRAM TIMELINE
Virtual Internships
Began*
March 2021
District Adopted
In-House
Internship
Program
August 2021
Internships
Conducted Via
Virtual Instruction,
Videos, and
Hand’s-On Home
Learning
Fall 2021
First In-Person
Internship Spring
Break
March 2022
*Sponsored by the Harbor Freight Fellowship Initiative
5
•Insufficient resources/participation for stand-alone pathway
•Juggling college courses with full schedule
•Mandatory high school classes
•Extracurricular activities
•Part-time jobs
• Not enough time in students’ schedules to complete internship hours
PATHWAY PROGRAM: WHAT NEEDED RESTRUCTURING
6
•Targeted local schools with related pathways
•Indian Springs & San Gorgonio High School
•Removed dual-enrollment requirement
•Heavier focus on juniors and seniors
•Equipment demos held on school campus
•Moved to a summer internship model
SUCCESSFUL RESTRUCTURING OF THE WATER
AND WASTERWATER EDUCATIONAL PATHWAY
7
•Fieldtrips to Headquarters and the
Sterling Natural Resource Center
•Hands-on equipment demos
•Classroom speakers
•Mentoring
•Career readiness training
•Resume, cover letter, and
employment applications
•Interview prep
•Summer internship
PATHWAY EXPERIENCES
FOR STUDENTS
8
FUTURE PATHWAY EXPANSION
•Indian Springs High School
•New Principal – looking
forward to new
experiences
•Lunch with a professional
•Exposure to
administrative and
customer service careers
•Increase number of
internship spots available
9
SUMMER INTERNSHIP 2024
•Open to Pathway students from
Indian Springs High School and San
Gorgonio High School
•35 students applied; 16 interviewed
•Top 5 selected for internship
•Up to 80 paid internship hours over
four weeks
•June 3rd –26th at the Sterling Natural
Resource Center
•Hands-on work experiences and
career readiness skills
10
•New-hire orientation then separated
into assignments
•Operations Rotational Internship
•Wastewater Treatment Plant
Internship
•Fleet Mechanic Internship
•Water Conservation
•Project Wet
•Presentation Preparation
•PowerPoint training
•Presentation practice
INTERNSHIP ASSIGNMENTS
11
•Presentation to the District’s Leadership
Team
•Self-introduction
•What was learned
•Favorite aspect of the internship
•Take -a-ways for future
•Students provided engaging
presentations
•Internship ended with a luncheon
celebration, certificate of completion,
and intern “thank you” gift
•Requests from students to continue as
volunteers during the summer break
INTERNSHIP COMPLETION
12
•California State University of San Bernardino (CSUSB) Cyber Security Program
•Current IT/Cyber Intern promoted to Part-Time IT Technician
•CSUSB Watershed Fellows
•Entrepreneur High School
•Attended and presented at career expos, classroom speakers, etc.
•Student externship Spring 2024
•Arroyo Valley High School Mentor Nights
•Various career fairs, career days, and other activities at local schools
ADDITIONAL EDUCATIONAL PARTNERSHIPS
13
•Continue Pathway partnerships with Indian Springs and San Gorgonio High School
•Offer District Headquarters and SNRC field trips/tours to students
•Onsite equipment demonstrations
•Classroom speakers
•Water industry related class projects
•Job shadowing and mentoring
•Career readiness training
Prepare for the 2025 Summer Internship Program!
NEXT STEPS FOR 2024/25 SCHOOL YEAR
QUESTIONS?
Agenda Item
#3
November 19, 20241
Meeting Date: November 19, 2024
Agenda Item #3
Informational Item
Regular Meeting
TO: Commission Members
FROM: Public Affairs/Conservation Manager
SUBJECT: Making Conservation A California Way Of Life
RECOMMENDATION
This agenda item is for informational purposes only, no action is required.
AGENCY GOALS AND OBJECTIVES
I - Implement Effective Solutions Through Visionary Leadership
A. Identify Opportunities to Optimize Natural Resources
D. Encourage Performance Based Results through Staff Empowerment
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
William Ringland
Public Affairs/Conservation Manager
ATTACHMENTS
Presentation
November 19, 2024
MAKING CONSERVATION A
CALIFORNIA WAY OF LIFE
Janett Robledo, Conservation Coordinator
2
•The State Water Resource Control Board
adopted the Making Conservation a
California Way of Life regulation on July
3, 2024
•Implements AB 1668 and SB 606 signed
into law in 2018
•Two regulations create the framework to
establish unique goals for each urban
water supplier to achieve long-term
water use efficiency
CONSERVATION REGULATION
3
•Urban retail water suppliers must comply with three major components
MAKING CONSERVATION A CALIFORNIA WAY OF LIFE
REGULATION
Urban Water
Use Objective
(UWUO)
Commercial,
Industrial,
Institutional
(CII)
Performance
Measures
Annual
Reporting
4
MAKING CONSERVATION A CALIFORNIA WAY OF LIFE
REGULATION
Urban Water
Use Objective
(UWUO)
Commercial,
Industrial,
Institutional
(CII)
Performance
Measures
Annual
Reporting
5
•Supplier-specific water budget that is the sum of water use efficiency standards
•Residential Indoor Use
•Residential Outdoor Use
•Commercial, Industrial, Institutional landscapes with dedicated irrigation meters
•Water Loss
•Would need to meet the overall objective, not each individual standard
•The one exception is the budget for water loss
URBAN WATER USE OBJECTIVE
Urban Water Use Objective
Indoor
Residential Use
Outdoor
Residential Use CII Landscape Water Loss
6
INDOOR USE STANDARD
Indoor
Residential
Use
Outdoor
Residential Use CII Landscape Water Loss
7
•Standard based on gallons per capita per day
(GPCD) metric and will decrease over time
•Indoor standards set by SB 1157
INDOOR WATER USE STANDARD
Year
Indoor
Residential
Standard
2020 55 GPCD
2025 47 GPCD
2030 42 GPCD
Residential
Indoor Standard
Gallons per person,
per day (GPCD)
Population
Number of people
in the Service Area
365
Number of days in
the year
Residential
Indoor Budget
Gallons per year
8
OUTDOOR USE STANDARD
Indoor
Residential
Use
Outdoor
Residential Use CII Landscape Water Loss
9
OUTDOOR WATER USE STANDARD
Year Standard
2025 0.80
2035 0.63
2040 0.55
Residential Outdoor
Standard
Landscape Efficiency
Factor
Net ETo
Reference Eto:
Effective precipitation
inches per year
Landscape Area
Square feet of
irrigable irrigated area
Unit Conversion
Factor
Residential
Outdoor Budget
Gallons per year
10
CII PERFORMANCE MEASURES
Indoor
Residential
Use
Outdoor
Residential Use CII Landscape Water Loss
11
•Set of landscape efficiency factors (LEF)
for calculating efficient outdoor use for
CII accounts with dedicated irrigation
meters
CII DEDICATED IRRIGATION
METER STANDARD
Year Commercial LEF
2023-2034 0.80
2035 -2039 0.63
2040 onwards 0.45
New Developments 0.45
12
WATER LOSS STANDARD
Indoor
Residential
Use
Outdoor
Residential Use CII Landscape Water Loss
13
WATER LOSS STANDARD
365
Number of days in
the year
Water Loss Budget
Gallons per year
System Specific
Standard
Gallons per connection
per day or gallons per
mile per day
Connections
Number of
connections served
•District water loss standard is 20.6 gallons per service connections per day (gpscd)
•A 34% reduction from our real loss baseline of 31.0 gpscd
•Only standard that must be met on its own
•Compliance deadline is January 1, 2028, and will be assessed every three years
thereafter
14
MAKING CONSERVATION A CALIFORNIA WAY OF LIFE
REGULATION
Urban Water
Use Objective
(UWUO)
Commercial,
Industrial,
Institutional
(CII)
Performance
Measures
Annual
Reporting
15
•Classification of CII water accounts by
June 2027
•Implement best management practices
to top CII water users by June 2039
•Convert CII large landscapes (1/2 acre
or more) with mixed use meters to
dedicated irrigation meters or implement
in-lieu technology by June 2039
CII PERFORMANCE MEASURES
16
MAKING CONSERVATION A CALIFORNIA WAY OF LIFE
REGULATION
Urban Water
Use Objective
(UWUO)
Commercial,
Industrial,
Institutional
(CII)
Performance
Measures
Annual
Reporting
17
•Annual reporting to both DWR and SWRCB by January 1, 2025
•Urban water use objective
•Actual urban water use
•Documentation of the implementation of CII performance measures
•Description of progress made towards meeting UWUO
•Compliance with UWUO by 2027
•Individual customers are not required to comply with objective
ANNUAL REPORTING
18
NEXT STEPS
Develop WUO
Implementation
Plan
Compliance
Taskforce Team
Prepare and
Assess Data
Implement WUO
Plan
Reporting and
Compliance
WUO – Water Use Objective
QUESTIONS?
Agenda Item
#4
November 19, 20241
Meeting Date: November 19, 2024
Agenda Item #4
Informational Item
1
2
4
9
Regular Meeting
TO: Commission Members
FROM: Public Affairs/Conservation Manager
SUBJECT: Industry Benchmark Updates
RECOMMENDATION
This agenda item is for informational purposes only, no action is required.
BACKGROUND / ANALYSIS
East Valley Water District is committed to delivering world-class service to its
community, customers, and stakeholders. As part of its continuous improvement
efforts, the District has established Industry Benchmarks that offer valuable insights
into its performance relative to others in the industry.
By leveraging these benchmarks, the District can enhance its operations, foster trust
and transparency with stakeholders, and ensure that it continues to invest resources in
building a safe and reliable public utility. The set of Industry Benchmarks have been
developed to provide both the Governing Board and stakeholders a resource to assess
various District functions including:
Finance:
•Operating Fund Target Level – Fund intended to cover unanticipated operating
expenses and support routine cash flow, with a funding target of at least 90 days
of the District's budgeted total operating expenses. The Operating Fund reserves
reduced to 120 days due to reserves funds being rebalanced after the Board
adopted reserve policy in February 2024.
•Capital Replacement Reserves – Amount allocated to replace capital assets at the
end of their useful lives, with a target minimum of twice the five-year average of
the District's annual Capital Improvement Plan budget. The Capital Replacement
Reserve is below the new target which was implemented in February 2024 due
to a decrease of $4.28M in unrestricted net position.
Operations:
•Miles of Sewer Cleaned – the percentage of the District’s wastewater collection
system cleaned annually. The U.S. Environmental Protection Agency (EPA)
Agenda Item
#4
November 19, 20242
Meeting Date: November 19, 2024
Agenda Item #4
Informational Item
1
2
4
9
Operation and Maintenance Fact Sheet recommends the minimal annual average
cleaning of 30% of the total sewer collection system. The District’s Operations
Department has a goal of at least 60% or more, this year Operations staff
cleaned 84%.
•Main Line Leaks – quantifies the condition of a water distribution system,
expressed as the annual number of leaks per 100 miles of distribution piping.
This is higher than the industry standard. A large part of the leaks is due to
aging pipe material. District is increasing the main replacement capital
improvement program.
•Staffing Efficiencies – provides a measure of employee efficiency as expressed by
the total number of active accounts serviced by employees (as FTEs) per year.
District neighboring agencies average 212 accounts per employee where the
District handled 298 accounts per EVWD employee for FY 2023-24.
Administration:
•Water Affordability – provides a measure of the affordability of water services as
a percentage of local median household income (MHI) as reported by the
District. The U.S. EPA recommends that an agency’s average cost of water not
exceed 2.5% of MHI. The District continues to maintain an average of 1.13%
over the past five years.
Customer Engagement:
•Average Customer Service Wait Time – average time a caller must wait on hold
before they can speak to an agent or CSR during the reporting period. For FY
2023-24 the average wait time dropped to 20 seconds from 37 seconds the prior
year.
Industry Benchmarks are incorporated in the annual budget document along with
periodic presentations to the Governing Board.
AGENCY GOALS AND OBJECTIVES
IV - Promote Planning, Maintenance and Preservation of District Resources
D. Enable Fact-Based Decision Making
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Agenda Item
#4
November 19, 20243
Meeting Date: November 19, 2024
Agenda Item #4
Informational Item
1
2
4
9
Respectfully submitted:
________________
William Ringland
Public Affairs/Conservation Manager
ATTACHMENTS
Presentation
Rudy Guerrero, Finance Supervisor
November 19, 2024
INDUSTRY BENCHMARKS
2
•Presented annually
•Measures performance of strategic
initiatives
•Comparison data based on:
• District Goals
•Industry Guidelines
•Neighboring Water/Wastewater Agencies
INDUSTRY BENCHMARKS
3
FINANCE
4
OPERATING FUND
-
20
40
60
80
100
120
140
160
2023-24 2022-23 2021-22 2020-21 2019-20
Da
y
s
o
f
O
p
e
r
a
t
i
o
n
Fiscal Year
Target Level Minimum Target Level Maximum
5
$-
$2
$4
$6
$8
$10
$12
$14
$16
2023-24 2022-23 2021-22 2020-21 2019-20
Mi
l
l
i
o
n
s
Fiscal Year
Target Reserve Balance
CAPITAL REPLACEMENT RESERVE FUND
6
OPERATIONS
7
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2023-24 2022-23 2021-22 2020-21 2019-20
Pe
r
c
e
n
t
C
l
e
a
n
e
d
Fiscal Year
EPA Target
SEWER PIPELINE MAINTENANCE
8
WATER MAIN LEAKS
0
10
20
30
40
50
60
2023-24 2022-23 2021-22 2020-21 2019-20
Ma
i
n
L
e
a
k
s
P
e
r
1
0
0
M
i
l
e
s
Fiscal Year
AWWA Target
9
STAFFING EFFICIENCIES
-
50
100
150
200
250
300
350
2023-24 2022-23 2021-22 2020-21 2019-20
#
o
f
A
c
c
o
u
n
t
s
P
e
r
O
n
e
E
m
p
l
o
y
e
e
Fiscal Year
Neighboring Agencies Average Accounts Per Employee
10
WATER RATES
11
WATER AFFORDABILITY
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
2023-24 2022-23 2021-22 2020-21 2019-20Av
g
W
a
t
e
r
B
i
l
l
/
M
e
d
i
a
n
H
o
u
s
e
h
o
l
d
In
c
o
m
e
Fiscal Year
EPA Max Target
12
CUSTOMER ENGAGEMENT
13
CALL WAIT TIME
-
10
20
30
40
50
60
70
80
90
100
2023-24 2022-23 2021-22 2020-21 2019-20
Se
c
o
n
d
s
Fiscal Year
AWWA Median Avg. Wait Time
QUESTIONS