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HomeMy WebLinkAboutAgenda Packet - Legislative & Public Outreach Committee - 08/11/2022LEGISLATIVE & PUBLIC OUTREACH COMMITTEE AUGUST 11, 2022 East Valley Water District was formed in 1954 and provides water and wastewater services to 103,000 residents within the cities of San Bernardino and Highland, and portions of San Bernardino County. EVWD operates under the direction of a 5­member elected Board. COMMITTEE MEMBERS James Morales Jr. Governing Board Member Phillip Goodrich Governing Board Member Legislative & Public Outreach Committee Meeting August 11, 2022 ­ 1:00 PM 31111 Greenspot Road, Highland, CA 92346 www.eastvalley.org PLEASE NOTE: Materials related to an item on this agenda submitted to the Board after distribution of the agenda packet are available for public inspection in the District’s office located at 31111 Greenspot Rd., Highland, during normal business hours. Also, such documents are available on the District’s website at eastvalley.org and are subject to staff’s ability to post the documents before the meeting. Pursuant to Government Code Section 54954.2(a), any request for a disability­related modification or accommodation, including auxiliary aids or services, that is sought in order to participate in the above agendized public meeting should be directed to the District Clerk at (909) 885­4900 at least 72 hours prior to said meeting. CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL OF BOARD MEMBERS PUBLIC COMMENTS Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to three (3) minutes, unless waived by the Chairman of the Board. Under the State of California Brown Act, the Board of Directors is prohibited from discussing or taking action on any item not listed on the posted agenda. The matter will automatically be referred to staff for an appropriate response or action and may appear on the agenda at a future meeting. INFORMATIONAL ITEMS 1.Conservation Update 2.Outreach Update REPORTS 3.Directors’ Comments 4.Staff’s Comments ADJOURN LEGISLATIVE & PUBLIC OUTREACH COMMITTEEAUGUST 11, 2022East Valley Water District was formed in 1954 and provides water and wastewater services to103,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5­member elected Board.COMMITTEE MEMBERS James Morales Jr. Governing Board Member Phillip Goodrich Governing Board Member Legislative & Public Outreach Committee Meeting August 11, 2022 ­ 1:00 PM 31111 Greenspot Road, Highland, CA 92346 www.eastvalley.org PLEASE NOTE: Materials related to an item on this agenda submitted to the Board after distribution of the agenda packet are available for public inspection in the District’s office located at 31111 Greenspot Rd., Highland, during normal business hours. Also, such documents are available on the District’s website at eastvalley.org and are subject to staff’s ability to post the documents before the meeting. Pursuant to Government Code Section 54954.2(a), any request for a disability­related modification or accommodation, including auxiliary aids or services, that is sought in order to participate in the above agendized public meeting should be directed to the District Clerk at (909) 885­4900 at least 72 hours prior to said meeting. CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL OF BOARD MEMBERS PUBLIC COMMENTS Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to three (3) minutes, unless waived by the Chairman of the Board. Under the State of California Brown Act, the Board of Directors is prohibited from discussing or taking action on any item not listed on the posted agenda. The matter will automatically be referred to staff for an appropriate response or action and may appear on the agenda at a future meeting. INFORMATIONAL ITEMS 1.Conservation Update 2.Outreach Update REPORTS 3.Directors’ Comments 4.Staff’s Comments ADJOURN LEGISLATIVE & PUBLIC OUTREACH COMMITTEEAUGUST 11, 2022East Valley Water District was formed in 1954 and provides water and wastewater services to103,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5­member elected Board.COMMITTEE MEMBERSJames Morales Jr.Governing Board Member Phillip GoodrichGoverning Board MemberLegislative & Public Outreach Committee MeetingAugust 11, 2022 ­ 1:00 PM31111 Greenspot Road, Highland, CA 92346www.eastvalley.orgPLEASE NOTE:Materials related to an item on this agenda submitted to the Board after distribution of theagenda packet are available for public inspection in the District’s office located at 31111Greenspot Rd., Highland, during normal business hours. Also, such documents are availableon the District’s website at eastvalley.org and are subject to staff’s ability to post thedocuments before the meeting. Pursuant to Government Code Section 54954.2(a), any request for a disability­related modification or accommodation, including auxiliary aids or services, that is sought in order to participate in the above agendized public meeting should be directed to the District Clerk at (909) 885­4900 at least 72 hours prior to said meeting. CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL OF BOARD MEMBERS PUBLIC COMMENTS Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to three (3) minutes, unless waived by the Chairman of the Board. Under the State of California Brown Act, the Board of Directors is prohibited from discussing or taking action on any item not listed on the posted agenda. The matter will automatically be referred to staff for an appropriate response or action and may appear on the agenda at a future meeting. INFORMATIONAL ITEMS 1.Conservation Update 2.Outreach Update REPORTS 3.Directors’ Comments 4.Staff’s Comments ADJOURN Agenda Item #1 August 11, 20221 Meeting Date: August 11, 2022 Agenda Item #1 Informational Item 4 8 1 Regular Meeting TO: Committee Members FROM: Director of Strategic Services SUBJECT: Conservation Update RECOMMENDATION This agenda item is for informational purposes only, no action required. BACKGROUND / ANALYSIS With more than half of the State under extreme drought conditions, and emergency conservation regulations in place, East Valley Water District is prepared to continue ongoing efforts to protect and preserve our precious water resource. The District is committed to providing free resources to customers, encourage efficient water use, and maintain compliance with State regulations. In compliance with the Governor’s executive order, the District has adopted Stage 2 from the Water Shortage Contingency Plan (WSCP), increasing the call to action and enforcement actions. The WSCP, is a strategic plan the District uses to prepare for and respond to foreseeable and unforeseeable water shortages. On July 27, 2022, the WSCP was updated to transition the District’s three stages to match the State of California Department of Water Resources recommended six stages. Through the enhancement of the WSCP, the District will have additional flexibility to respond to State drought response mandates with actions appropriate for the local water supply conditions. The six water shortage stages correspond to shortage conditions of 10, 20, 30, 40, 50 percent, and greater than 50 percent when compared to normal conditions. Building on past successes of the District’s rebate programs, East Valley Water District is looking to encourage outdoor rebate participation by enhancing the rebates with the Parkways Turf Replacement Program and the Irrigation Retrofit Program. Through the Parkway Turf Replacement Program, the District will contract with a licensed landscape contractor to re-landscape customers parkways with a water efficient design and installation. The new design incorporates drip irrigation, decomposed granite, boulders, steppingstone, and a variety of low water use plants. The District recognizes the challenges that many customers face with their irrigation system and their water use outdoors. Staff has developed enhancements to the WBIC direct install program to further expand on the water saving opportunities for customers through the Irrigation Retrofit Program. Participants of the program will be eligible for a new weather-based irrigation controller installed and programmed, installation of high Agenda Item #1 August 11, 20222 Meeting Date: August 11, 2022 Agenda Item #1 Informational Item 4 8 1 efficiency sprinkler nozzles, and have minor leaks repaired at no cost. All irrigation enhancements will be completed by EcoTech Services Inc. licensed irrigation contractors. With over 10 years of experience in the landscaping and water conservation industry, EcoTech Services Inc. has been selected as the contractor for both the Parkway Turf Replacement Program and the Irrigation Retrofit Program. In partnership with EcoTech, the District looks to maintain the success of the outdoor rebate programs, assist customers with measuring their outdoor water use efficiency, and meet the District’s conservation efforts. AGENCY GOALS AND OBJECTIVES II - Maintain a Commitment To Sustainability, Transparency, and Accountability B. Utilize Effective Communication Methods D. Provide Quality Information to Encourage Community Engagement IV - Promote Planning, Maintenance and Preservation of District Resources A. Develop Projects and Programs to Ensure Safe and Reliable Services FISCAL IMPACT There is no fiscal impact associated with this agenda item. Respectfully submitted: ________________ Kelly Malloy Director of Strategic Services ATTACHMENTS No Attachments Agenda Item #3 August 11, 20221 Meeting Date: August 11, 2022 Agenda Item #3 Informational Item Regular Meeting TO: Committee Members FROM: Director of Strategic Services SUBJECT: Outreach Update RECOMMENDATION This agenda item is for informational purposes only, no action required. BACKGROUND / ANALYSIS The District continues to utilize various avenues of communication to engage with the community. Recent projects have included, but are not limited to: · Capital Improvement Project Construction · SNRC Updates/Opening · Consumer Confidence Report (CCR) · Operating and Capital Budget Document Development · Recruitment Campaign Methods of communication vary depending on the project, but may include: · Social Media · Bill Inserts · Direct Mailers · Print Advertisements · Press Releases · Emails Through the District’s multiple distribution channels, staff continue to work on engaging and educating customers about East Valley Water District. Staff recently completed the SNRC Ribbon Cutting outreach inviting the community to visit the new facility and participate in the opening celebrations. Through the successful outreach and community engagement, over 1,300 individuals showed up to the event and were able to visit the SNRC. Social media is an active channel for District communication with staff actively engaging with customers to provide updates on activities happening around the District. Whether posting a closure due to construction activities, responding to questions from customers or boosting videos, these channels remain an active resource for the community. Staff recently began more posting additional content on LinkedIn to engage with business partners and industry professionals as part of the recruitment efforts. Agenda Item #3 August 11, 20222 Meeting Date: August 11, 2022 Agenda Item #3 Informational Item As the District continues to strive to be a world-class organization, staff recently conducted an analysis of the community characteristics using the 2020 census data. Through intentional and targeted outreach, focused on the District’s customers, East Valley Water District can continue to foster strong relationships via meaningful communications. The community characteristics will be a useful tool in order to continue enhancing the District’s brand and customer first approach. Finally, the District continues to make enhancements to the website, www.eastvalley.org. As this is one of the primary channels for customers to receive information and pay their utility bill, it is a strategic touchpoint for the District. East Valley Water District has developed a Water Allocation Calculator for customers to better understand the elements comprising their variable water charge. Over the upcoming month, staff will launch this pilot version and monitor usage of the calculator in addition to feedback from the community. AGENCY GOALS AND OBJECTIVES II - Maintain a Commitment To Sustainability, Transparency, and Accountability B. Utilize Effective Communication Methods D. Provide Quality Information to Encourage Community Engagement FISCAL IMPACT There is no fiscal impact associated with this agenda item. Respectfully submitted: ________________ Kelly Malloy Director of Strategic Services ATTACHMENTS Outreach Update Presentation Legislative and Public Outreach Committee Outreach Update August 11, 2022 DISTRICT CUSTOMERS •East Valley Water District serves •City of Highland •City of San Bernardino •Portions of unincorporated San Bernardino County •San Manuel Band of Mission Indians •District works to build meaningful community connections through •Targeted outreach •Thoughtful communications •Strategic engagement •Pulled information from 2020 Census 2 3 COMMUNITY PROFILE Population –104,000 Median Age: 31.7 Median Household Income: $56,514 4 POPULATION BY AGE 5 POPULATION TRENDS Greatest Gen: Born 1945/Earlier Baby Boomer: Born 1946 to 1964 Generation X: Born 1965 to 1980 Millennial: Born 1981 to 1988 Generation Z: Born 1999 to 2016 Alpha: Born 2017 to Present 6 COMMUNITY EDUCATION 23% No High School Diploma 29% High School Graduate 31% Some College 18% Bachelor’s/Grad /Prof Degree 7 East Valley Water District Customer 89% Internet Access 95% Own Cell Phone 67% 1+ Hour Daily Internet Usage 72% Own Computer INTERNET USAGE Tapestry Segmentation 8 9 •Nearly one in four is foreign-born •Supporting large families with a focus on children •Predominantly renters in multifamily units •Typically working overtime in service, in skilled and unskilled occupations •One in three has earned a high school diploma NEXT WAVE –LIFE GROUP 28% District Households 10 •Majority of households include younger married-couple families with children •Captivated by new technology, particularly feature-rich smartphones •Use the internet for socializing but also for convenience, like paying bills URBAN EDGE –LIFE GROUP 19% District Households 11 •Exurbanites residents are approaching retirement but remain active in their communities •Take advantage of large metropolitan areas but prefer to live in less crowded neighborhoods •Consumers are more interested in quality than cost •Well connected, using the internet for shopping to managing finances EXURBANITES –LIFE GROUP 14% District Households Website Enhancement 12 13 WATER ALLOCATION CALCULATOR DISCUSSION