HomeMy WebLinkAboutAgenda Packet - Legislative & Public Outreach Committee - 04/13/2023LEGISLATIVE & PUBLIC OUTREACH COMMITTEE
APRIL 13, 2023
East Valley Water District was formed in 1954 and provides water and wastewater services to
103,000 residents within the cities of San Bernardino and Highland, and portions of San
Bernardino County.
EVWD operates under the direction of a 5member elected Board.
COMMITTEE MEMBERS
James Morales Jr.
Governing Board Member
Phillip Goodrich
Governing Board Member
Legislative & Public Outreach Committee
April 13, 2023 1:00 PM
31111 Greenspot Road, Highland, CA 92346
www.eastvalley.org
PLEASE NOTE:
Materials related to an item on this agenda submitted to the Board after distribution of the
agenda packet are available for public inspection in the District’s office located at 31111
Greenspot Rd., Highland, during normal business hours. Also, such documents are available
on the District’s website at eastvalley.org and are subject to staff’s ability to post the
documents before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Approval of the February 9, 2023 Legislative and Public Outreach Meeting Minutes
INFORMATIONAL ITEMS
2.2023 Inland Solar Challenge Update
3.Conservation and Drought Update
4.Outreach Update
5.Legislative Update
DISCUSSION AND POSSIBLE ACTION ITEMS
6.Consider Incorporation of Utility Success Indicators
REPORTS
7.Public Affairs/Conservation Activities
ADJOURN
LEGISLATIVE & PUBLIC OUTREACH COMMITTEEAPRIL 13, 2023East Valley Water District was formed in 1954 and provides water and wastewater services to103,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5member elected Board.COMMITTEE MEMBERS
James Morales Jr.
Governing Board Member
Phillip Goodrich
Governing Board Member
Legislative & Public Outreach Committee
April 13, 2023 1:00 PM
31111 Greenspot Road, Highland, CA 92346
www.eastvalley.org
PLEASE NOTE:
Materials related to an item on this agenda submitted to the Board after distribution of the
agenda packet are available for public inspection in the District’s office located at 31111
Greenspot Rd., Highland, during normal business hours. Also, such documents are available
on the District’s website at eastvalley.org and are subject to staff’s ability to post the
documents before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Approval of the February 9, 2023 Legislative and Public Outreach Meeting Minutes
INFORMATIONAL ITEMS
2.2023 Inland Solar Challenge Update
3.Conservation and Drought Update
4.Outreach Update
5.Legislative Update
DISCUSSION AND POSSIBLE ACTION ITEMS
6.Consider Incorporation of Utility Success Indicators
REPORTS
7.Public Affairs/Conservation Activities
ADJOURN
LEGISLATIVE & PUBLIC OUTREACH COMMITTEEAPRIL 13, 2023East Valley Water District was formed in 1954 and provides water and wastewater services to103,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5member elected Board.COMMITTEE MEMBERSJames Morales Jr.Governing Board Member Phillip GoodrichGoverning Board MemberLegislative & Public Outreach CommitteeApril 13, 2023 1:00 PM31111 Greenspot Road, Highland, CA 92346www.eastvalley.orgPLEASE NOTE:Materials related to an item on this agenda submitted to the Board after distribution of theagenda packet are available for public inspection in the District’s office located at 31111Greenspot Rd., Highland, during normal business hours. Also, such documents are availableon the District’s website at eastvalley.org and are subject to staff’s ability to post thedocuments before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
1.Approval of the February 9, 2023 Legislative and Public Outreach Meeting Minutes
INFORMATIONAL ITEMS
2.2023 Inland Solar Challenge Update
3.Conservation and Drought Update
4.Outreach Update
5.Legislative Update
DISCUSSION ITEMS
6.Consider Incorporation of Utility Success Indicators
REPORTS
7.Public Affairs/Conservation Activities
ADJOURN
Agenda Item
#1
April 13, 20231
Meeting Date: April 13, 2023
Agenda Item #1
Consent Item
Regular Meeting
TO: Committee Members
FROM: Director of Strategic Services
SUBJECT: Approval of the February 9, 2023 Legislative and Public Outreach Meeting
Minutes
RECOMMENDATION
That the Legislative & Public Outreach Committee approve the February 9, 2023
meeting minutes.
AGENCY GOALS AND OBJECTIVES
II - Maintain a Commitment To Sustainability, Transparency, and Accountability
A. Practice Transparent and Accountable Fiscal Management
B. Utilize Effective Communication Methods
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Draft February 9, 2023 Committee Meeting Minutes
02-09-2023 cmc
8
5
9
Subject to approval
EAST VALLEY WATER DISTRICT February 8, 2023
LEGISLATIVE & PUBLIC OUTREACH COMMITTEE
MINUTES
Kelly Malloy, Director of Strategic Services, called the meeting to order at 1:01 pm and
led the flag salute.
PRESENT: Directors: Goodrich, Morales. Jr.
ABSENT: None
STAFF: Michael Moore, General Manager/CEO; Kelly Malloy, Director of
Strategic Services; William Ringland, Public Affairs/Conservation
Manager; Cecilia Contreras, Public Affairs Coordinator
GUEST(s): None
PUBLIC COMMENTS
The Public Affairs Coordinator declared the public participation section of the meeting
open at 1:02 pm.
There being no written or verbal comments, the public participation section was closed.
APPROVAL OF THE JUNE 9, 2022 COMMITTEE MEETING MINUTES
M/S/C (Goodrich-Morales) that the June 9, 2022 Committee meeting minutes be
approved as submitted.
APPROVAL OF THE AUGUST 11, 2022 COMMITTEE MEETING MINUTES
M/S/C (Goodrich-Morales) that the August 11, 2022 Committee meeting minutes
be approved as submitted.
APPROVAL OF THE DECEMBER 8, 2022 COMMITTEE MEETING MINUTES
M/S/C (Goodrich-Morales) that the December 8, 2022 Committee meeting minutes
be approved as submitted.
FY 2023-24 FIVE YEAR WORK PLAN
The Director of Strategic Services provided an overview of the process and development
of the FY 2023-24 Five-Year Work Plan. She stated that staff begins with Strategic
planning efforts including guiding principles, bridge measures, and performance
02-09-2023 cmc
8
5
9
measures, and that the purpose of the document and organizational priorities are based
on the District’s Strategic Initiatives and that projects are aligned with the District’s Goals
and Objectives. Many of these projects have carried over from previous years and staff
does an annual review and update. She also stated that a strategic planning session will
be held in the summer to discuss potential priority shifts in the future.
Staff answered several questions from the Director’s. Director Morales stated that the
document reads well and seems to be all encompassing. Director Goodrich shared how
the document has evolved and is a great tool to evaluate the District’s performance.
Directors Goodrich and Morales recommended that the Fiscal Year 2023-24 Five-Year
Work Plan be presented to the Board of Directors for approval.
SET THE DAY AND TIME FOR HOLDING REOCURRING MEETINGS
The committee discussed and established that they will continue to meet the second
Thursday at 1:00 pm bi-monthly.
PUBLIC AFFIARS/CONSERVATION ACTIVITIES
The Director of Strategic Services stated that February 17 is the deadline for bills to be
introduced in Sacramento and that a Capitol visit is scheduled for February 28 to meet
with elected officials. She also stated that a Conservation Workshop is scheduled for
February 18, followed by an Earth Day Festival scheduled for April 22 at the Sterling
Natural Resource Center.
Information only.
ADJOURN
The meeting was adjourned at 2:16 pm.
______________________________ ______________________________
Phillip R. Goodrich James Morales, Jr.
Director Director
Agenda Item
#2
April 13, 20231
Meeting Date: April 13, 2023
Agenda Item #2
Informational Item
Regular Meeting
TO: Committee Members
FROM: Director of Strategic Services
SUBJECT: 2023 Inland Solar Challenge Update
RECOMMENDATION
This agenda item is for informational purposes only, no action is required.
BACKGROUND / ANALYSIS
East Valley Water District (District) has collaborated with regional water agencies as a key
partner in the coordination of the Inland Solar Challenge (ISC). This educational event is an
annual program that engages high school students, empowering them to build and race a 16-
foot solar powered boat. The program spans eight months, providing students with an in-depth
understanding of water resources. Additionally, students conduct research to develop and
deliver a public service announcement on the assigned water conservation topic.
The 2023 ISC event marks the first complete competition since 2019, due to cancellations and
modifications for the COVID-19 Pandemic, and is set to be the largest hosted event to date,
with eleven local high schools participating. Notably, this year's event will welcome two new
local high schools. For the first time Indian Springs High School (ISHS), located within the
District’s service area, has a team of students in the event. As a part of the commitment to
encourage local educational partnerships, the District is sponsoring the team's procurement of
necessary materials to build their boats. Additionally, staff has engaged with the team to
provide technical guidance and educational resources to prepare them for the competition. The
participating students will also have the opportunity to develop valuable team building skills,
enhance their knowledge of water resource management, water and energy sustainability, and
explore career pathways critical to the water industry.
During the three-day event, scheduled to be held on May 19-21st at the Yucaipa Regional Park,
all eleven teams will participate in the sprint, slalom, and endurance race, alongside presenting
their public service announcement. This event is open to the public with paid admission to the
Regional Park.
AGENCY GOALS AND OBJECTIVES
I - Implement Effective Solutions Through Visionary Leadership
C. Strengthen Regional, State and National Partnerships
II - Maintain a Commitment To Sustainability, Transparency, and Accountability
Agenda Item
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April 13, 20232
Meeting Date: April 13, 2023
Agenda Item #2
Informational Item
B. Utilize Effective Communication Methods
III - Deliver Public Service With Purpose While Embracing Continuous Growth
B. Strive to Provide World Class Customer Relations
FISCAL IMPACT
The fiscal impact of this item has been approved in the FY 2022-23 Annual Budget.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
Agenda Item
#3
April 13, 20231
Meeting Date: April 13, 2023
Agenda Item #3
Informational Item
Regular Meeting
TO: Committee Members
FROM: Director of Strategic Services
SUBJECT: Conservation and Drought Update
RECOMMENDATION
This agenda item is for informational purposes only, no action is required.
BACKGROUND / ANALYSIS
Following a period of historically dry conditions, the state has received much-needed relief from
the multiple atmospheric river storms that occurred during the winter season. This phenomenon
has produced a highly beneficial outcome, causing a near reversal of the drought conditions
that plagued the area in 2022. One year ago, over 94% of the state was afflicted by extreme
drought conditions, whereas as of mid-March 2023, only 9% of the state still faces the same
conditions. Despite the considerable boost to reservoir and snowpack levels brought about by
the exceptional wet winter, it is important to acknowledge that the effects of the dry conditions
continue to linger and will take time to replenish the groundwater supply.
On March 23, 2023, Governor Newsom announced the easing of drought restrictions in
response to improving water supply conditions in the state. These actions end the voluntary
15% water conservation goal as well as the requirement that local water agencies implement
Stage 2 of the water shortage contingency plans (WSCP). Staff are reviewing the recent
announcement and plan to take an action item for the Board of Directors to consider returning
to Stage 1 of the WSCP.
East Valley Water District is actively engaged in advancing water conservation efforts through
strategic investments. Currently, the District is in the midst of developing a Drought
Contingency Plan (DCP), aimed at enhancing water dependability and refining water
management practices. Collaborating closely with regional stakeholders, the District has
established a drought planning task force, tasked with contributing to the development of this
plan. The DCP will serve as a vital tool in enabling the District to proactively prepare and
respond to the increasing frequency and severity of drought cycles.
The District has remained committed in partnering with customers to promote conservation
efforts by providing indoor and outdoor rebate programs, free resources, and community
workshops. In an effort to assist customers with outdoor efficiency, the District has
implemented the irrigation retrofit program. Through active participation in the program,
households can significantly reduce water consumption by an average of 17,400 gallons
annually. Participants in the program are entitled to the installation of a weather-based
irrigation controller and the retrofitting of sprinkler nozzles to high-efficiency ones, both of
Agenda Item
#3
April 13, 20232
Meeting Date: April 13, 2023
Agenda Item #3
Informational Item
which will be performed by a District-contracted licensed irrigation contractor.
Additionally, the District is proactively engaged in monitoring the implementation of regulatory
requirements mandating adherence to a set water conservation objectives. The State Water
Resources Control Board is currently in the process of formulating standards that urban water
suppliers must comply with in alignment with the provisions of AB 1668 and SB 606. Staff
actively participates in workshops and closely tracks developments relating to future reporting
standards, which are scheduled to be finalized during the upcoming summer season.
AGENCY GOALS AND OBJECTIVES
II - Maintain a Commitment To Sustainability, Transparency, and Accountability
D. Provide Quality Information to Encourage Community Engagement
III - Deliver Public Service With Purpose While Embracing Continuous Growth
B. Strive to Provide World Class Customer Relations
IV - Promote Planning, Maintenance and Preservation of District Resources
A. Develop Projects and Programs to Ensure Safe and Reliable Services
B. Enhance Planning Efforts that Respond to Future Demands
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Presentation
Legislative and Public Outreach Committee
Conservation Update
April 13, 2023
CALIFORNIA DROUGHT MONITOR
March 2023November 2022
DROUGHT RESTRICTIONS
•Governor Newsom eased drought restrictions on March 23, 2023
•Ended voluntary 15% conservation goal
•Removed Stage 2 Water Shortage Contingency Plan requirements
•Maintains ban on wasteful water uses (e.g. watering ornamental grass on commercial
properties)
•Staff to bring recommendation on moving to Stage 1 of water restrictions
CONSERVATION REBATES
•Indoor
•High Efficiency Toilet
•High Efficiency Showerhead
•High Efficiency Washing Machine
•Outdoor
•High Efficiency Nozzles
•Water Efficient Landscaping
•Weather Based Irrigation Controller
•Direct Installation
•Parkway Turf Replacement Program
•Direct Installation Irrigation Retrofit
PARKWAY TURF REPLACEMENT
CONSERVATION OUTREACH
DISCUSSION
Agenda Item
#4
April 13, 20231
Meeting Date: April 13, 2023
Agenda Item #4
Informational Item
7
6
0
Regular Meeting
TO: Committee Members
FROM: Director of Strategic Services
SUBJECT: Outreach Update
RECOMMENDATION
This agenda item is for informational purposes only, no action is required.
BACKGROUND / ANALYSIS
Over the past quarter, East Valley Water District (District) engaged with the community
through multiple distribution channels and worked to educate ratepayers about the
operations throughout the service area. The District has worked to reach the
community and build strong relationships with residents, businesses, and other
organizations. This includes outreach surrounding the work at Plant 108, promotion of
the District’s Facilities Tour, showcasing the completion of the GAC Upgrade at Plant
134, and highlighting the leak alert feature available via the District’s smart meter
portal.
Using social media, the District has been actively promoting conservation efforts,
operations, and water quality programs with customers and the community. Over the
past six months, the District has worked to grow and enhance the total number of
followers on each platform. Additionally, staff has worked with Meta to receive the
verification badge on the District’s Instagram page. Below are some key metrics on the
recent social media growth:
•Facebook followers have increased by 57% in the last six months.
•Instagram followers have increased by 9% in the last six months.
•District’s YouTube channel reached 6,200 impressions in the last six months.
The District has issued an RFP to begin a website redesign over the upcoming fiscal
year. Staff are currently assessing and ranking the submitted proposals to then make a
recommendation to the Board of Directors for contract approval. Reviewing industry
best practices, the new website will have a modern design, be mobile-friendly, make it
easier for customers to access information, and streamline the overall page
count/structure for the community.
As staff utilizes the Five-Year Workplan to drive actions and programs, the Public Affairs
program is looking for opportunities to be more efficient and effective in
communications. The team has developed a quarterly bill insert content calendar,
Agenda Item
#4
April 13, 20232
Meeting Date: April 13, 2023
Agenda Item #4
Informational Item
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6
0
adjusting it from a monthly publication. Where possible, staff are looking to rely on
digital communications via website messaging and social media, while assessing the
return on investment via printed/mailed publications. Finally, the District is looking to
partner with a consultant to develop a comprehensive community survey to engage
with residents and ratepayers, asking for feedback about their perception and
engagement with the District.
Looking at the upcoming months, staff have begun the development of the Consumer
Confidence Report and Annual Budget Documents. Creating these publications requires
active participation with multiple programs across the District and Public Affairs works
to design public-friendly documents for the ratepayers.
In conclusion, the District continues to prioritize community outreach and engagement,
as the District works to provide safe, and reliable service to our customers. The
upcoming months will present many opportunities for the District and staff will continue
to keep the Legislative and Public Outreach Committee updated on the progress made
with public engagement.
AGENCY GOALS AND OBJECTIVES
II - Maintain a Commitment To Sustainability, Transparency, and Accountability
B. Utilize Effective Communication Methods
D. Provide Quality Information to Encourage Community Engagement
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Presentation
Legislative and Public Outreach Committee
Outreach Update
April 13, 2023
2
PLANT 134 Valve Turning Ceremony
3
CUSTOMER ENGAGEMENT
4
East Valley
Water
District
Customer
89%
Internet
Access
95%
Own Cell
Phone
67%
1+ Hour
Daily
Internet
Usage
72%
Own
Computer
CUSTOMER INTERNET USAGE
5
SOCIAL MEDIA
Facebook Followers Instagram Verification
Issue/Award
Redesign RFP
Assess Content
Management
System
Collect
Feedback
Develop Digital
Infrastructure
Design Website
Wireframes
Alpha and Beta
Testing Launch Website
6
WEBSITE REDESIGN PROGRESSION
7
COMMUNITY SURVEY
8
LOOKING AHEAD
•Operating and Capital Budget
Document Design
•Drink Water Week (May)
•Consumer Confidence Report
•218 Notice
DISCUSSION
Agenda Item
#5
April 13, 20231
Meeting Date: April 13, 2023
Agenda Item #5
Informational Item
Regular Meeting
TO: Committee Members
FROM: Director of Strategic Services
SUBJECT: Legislative Update
RECOMMENDATION
This agenda item is for informational purposes only, no action is required.
BACKGROUND / ANALYSIS
District staff together with legislative advocates are monitoring this year's legislative
session and a large number of bills significant to East Valley Water District’s
operations. The legislation has been focused on a wide variety of water topics including
water rights, clean fleet requirements, climate change, water affordability and quality.
Staff are monitoring over ninety unique pieces of legislation including the following:
•AB 676: Water use policy and usage priority
•AB 1594: Medium and Heavy Duty EV Vehicles
•SB 389: State Water Resources Control Board – Determination of Water Rights
•SB 57: Utilities – Disconnection of Residential Services
Together with CMUA and ACWA, District staff are actively participating in working
groups and advocating the District's position. Engagement with the organizations
continue to provide a channel to voice positions on proposed legislation, learn about
industry coalitions, and partner with neighboring districts on legislative positions.
Due to a combination of factors, including but not limited to the election of new
members and the impacts of climate change, the bills presented during this session
have exhibited a wide-ranging scope in terms of their subject matter. Numerous pieces
of legislation present the opportunity to significantly alter the landscape of the water
industry should they be enacted in their current form. Nevertheless, staff anticipate
revisions to the bills throughout the committee process and are actively monitoring their
progress.
Finally, State leadership has pivoted its focus away from drought specific messaging
and has focused its attention on the impacts of climate change. Staff are working to
Agenda Item
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Meeting Date: April 13, 2023
Agenda Item #5
Informational Item
highlight the District's unique water position, which includes the fact that a majority of
source water comes from groundwater supplies, in its conversations with legislators and
regulators.
The District is committed to playing an active role in the legislative and regulatory
process continuing to use the board adopted legislative platform as the foundation for
positions.
AGENCY GOALS AND OBJECTIVES
I - Implement Effective Solutions Through Visionary Leadership
C. Strengthen Regional, State and National Partnerships
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Presentation
Legislative and Public Outreach Committee
Legislative Update
April 13, 2023
2
DISTRICT ENGAGEMENT
•Three phases of a new program include legislation, regulations, implementation
•Throughout each stage, the team follows a multi-level approach to make an
impact.
•Participation in associations activities; legislative and administration staff
interactions; and written position statements
Implementation RegulationsLegislation
3
LEGISLATIVE LANDSCAPE
•Partnering with CMUA, ACWA, and
legislative advocate
•Monitoring 90 pieces of legislation
•Taking positions adopted by Board of
Directors through:
•2023-24 Legislative Platform
EVWD
Water Rights
Water
Affordability
Supply &
Storage
Environmental
Standards
Legislative and regulatory impacts on
East Valley Water District
4
TRACKING AND MONITORING
Bill District Position
AB 676: Water use policy and usage priority Oppose
AB 1594: Medium and Heavy-Duty EV Vehicles Favor
SB 57: Utilities –Disconnection of Residential Services Watch
SB 389: State Water Resources Control Board –Determination of Water Rights Oppose
5
LOOKING AHEAD
•Water rights will be reviewed and
have a greater attention
•Amendments made to current
legislation
•Bills will be consolidated, end in
committee, or gain momentum
over the upcoming quarter
DISCUSSION
Agenda Item
#6
April 13, 20231
7
5
6
Meeting Date: April 13, 2023
Agenda Item #6
Discussion Item
Regular Meeting
TO: Committee Members
FROM: Director of Strategic Services
SUBJECT: Consider Incorporation of Utility Success Indicators
RECOMMENDATION
That the Legislative & Public Outreach Committee recommend that the Board of
Directors consider incorporation of Utility Success Indicators.
BACKGROUND / ANALYSIS
East Valley Water District (District) provides critical resources to the community that
requires measurements to monitor the status of those services. Consistent
understanding of benchmarks serves as a means to provide a high-level understanding
of this complex organization. The District has developed a set of Utility Success
Indicators (USI) to show progress and program health over time.
The set of USI has been developed to provide both the Governing Board and
stakeholders a resource to assess various functions including:
Finance
•Financial Reserves
•Operating Reserves
•Capital Replacement Reserves
•Restricted Reserves
•Water Service Affordability
Operations
•Leaks per 100 miles
•Valve/ Hydrant Exercising
Conservation
•Water Loss Audit Score
Information Technology
•Email traffic
•Web traffic
Engagement
•Average Customer Service Wait Time
Agenda Item
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6
Meeting Date: April 13, 2023
Agenda Item #6
Discussion Item
•Community Events
USI will be incorporated in the annual budget document along with periodic
presentations to the Governing Board. These will serve to replace the American Water
Works Association Benchmarks currently included in the budget document and is
reflective of District priorities.
AGENCY GOALS AND OBJECTIVES
IV - Promote Planning, Maintenance and Preservation of District Resources
D. Enable Fact-Based Decision Making
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kelly Malloy
Director of Strategic Services
ATTACHMENTS
Utility Success Indicators
Utility Success Indicators
April 2023
Kelly Malloy, Director of Strategic Services
April 13, 2023
2
Utility Success Indicators
•Highlights overall health and performance
of the organization
•Selected to evaluate priorities within the
Five-Year Workplan
•To be presented semi-annually
•Moving forward will include established
targets/goals
FINANCE
Water Reserve Funds
5
Wastewater Reserve Funds
6
Reclamation Reserve Funds
Water Loss Audit: Water Service Affordability
0.00%
0.50%
1.00%
1.50%
2.00%
2.50%
3.00%
State Board Threshold EPA Threshold 2023 2024
Affordability Score
OPERATIONS
0.00
20.00
40.00
60.00
80.00
100.00
120.00
2022-23 2021-22 2020-21 2019-20 2018-19
Leaks Per 100 Miles
District AWWA Median
Valves Exercised FY 2022-23
0 0 1
20
44
200
116
74
0 0 0 00
50
100
150
200
250
July August September October November December January February March April May June
Valves Exercised
Valves
CONSERVATION
Water Loss Audit
0
0.5
1
1.5
2
2.5
2019 2020 2021
Infrastructure Leakage Index
Infrastructure Leakage Index
INFORMATION TECHNOLOGY
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
March April May June July August September October November December January February
2023 Inbound Emails
Allowed Blocked
Email Security-Inbound
Email Security-Outbound
370
375
380
385
390
395
400
March April May June July August September October November December January February
2023 Outbound Emails
Allowed Blocked
14,804,850
14,804,900
14,804,950
14,805,000
14,805,050
14,805,100
14,805,150
14,805,200
14,805,250
14,805,300
14,805,350
14,805,400
March April May June July August September October November December January February
Web Traffic 2023
Allowed Blocked
Web Traffic Security
ENGAGEMENT
00:00:19
March 2022-March 2023
Customer Service Wait Time
19
July, 2, 5%
August, 2, 5%
September, 3, 7%
October, 6, 14%
November, 5, 12%
December, 0, 0%
January, 7, 17%
February, 3, 7%
March, 9, 21%
April, 2, 5%
May, 3, 7%
June, 0, 0%
FY 2022-23 Special Events
41
events
DISCUSSION