HomeMy WebLinkAboutAgenda Packet - Community Advisory Commission - 11/18/2025COMMUNITY ADVISORY COMMISSION
NOVEMBER 18, 2025
East Valley Water District was formed in 1954 and provides water and wastewater services to
107,000 residents within the cities of San Bernardino and Highland, and portions of San
Bernardino County.
EVWD operates under the direction of a 5member elected Board.
COMMISSIONERS
Vacant
Commissioner
Jose Ibarra
Commissioner
Jeannie Lindberg
Commissioner
Judy Walsh
Commissioner
Dwayne Anthony
Commissioner
Byanka Velasco
Commissioner
Mark Falcone
Commissioner
William Ringland
Public Affairs/Conservation Manager
Community Advisory Commission Meeting
November 18, 2025 6:00 PM
31111 Greenspot Road, Highland, CA 92346
www.eastvalleywater.gov
PLEASE NOTE:
Materials related to an item on this agenda submitted to the Board after distribution of the
agenda packet are available for public inspection in the District’s office located at 31111
Greenspot Rd., Highland, during normal business hours. Also, such documents are available
on the District’s website at eastvalley.org and are subject to staff’s ability to post the
documents before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
AGENDA – This agenda contains a brief general description of each item to be considered.
Except as otherwise provided by law, no action shall be taken on any item not appearing on
the following agenda unless the Board of Directors makes a determination that an emergency
exists or that a need to take immediate action on the item came to the attention of the District
subsequent to the posting of the agenda.
1.Approval of Agenda
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
2.Approve the August 19, 2025 Community Advisory Commission Meeting Minutes
INFORMATIONAL ITEMS
3.Industry Benchmark Updates
4.Local Hazard Mitigation Plan
REPORTS
5.Commissioners’ Comments
6.Staff’s Comments
ADJOURN
COMMUNITY ADVISORY COMMISSIONNOVEMBER 18, 2025East Valley Water District was formed in 1954 and provides water and wastewater services to107,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5member elected Board.COMMISSIONERSVacantCommissioner Jose IbarraCommissionerJeannie LindbergCommissioner Judy WalshCommissionerDwayne AnthonyCommissioner Byanka VelascoCommissioner
Mark Falcone
Commissioner
William Ringland
Public Affairs/Conservation Manager
Community Advisory Commission Meeting
November 18, 2025 6:00 PM
31111 Greenspot Road, Highland, CA 92346
www.eastvalleywater.gov
PLEASE NOTE:
Materials related to an item on this agenda submitted to the Board after distribution of the
agenda packet are available for public inspection in the District’s office located at 31111
Greenspot Rd., Highland, during normal business hours. Also, such documents are available
on the District’s website at eastvalley.org and are subject to staff’s ability to post the
documents before the meeting.
Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelated
modification or accommodation, including auxiliary aids or services, that is sought in order
to participate in the above agendized public meeting should be directed to the District Clerk
at (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
AGENDA – This agenda contains a brief general description of each item to be considered.
Except as otherwise provided by law, no action shall be taken on any item not appearing on
the following agenda unless the Board of Directors makes a determination that an emergency
exists or that a need to take immediate action on the item came to the attention of the District
subsequent to the posting of the agenda.
1.Approval of Agenda
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
2.Approve the August 19, 2025 Community Advisory Commission Meeting Minutes
INFORMATIONAL ITEMS
3.Industry Benchmark Updates
4.Local Hazard Mitigation Plan
REPORTS
5.Commissioners’ Comments
6.Staff’s Comments
ADJOURN
COMMUNITY ADVISORY COMMISSIONNOVEMBER 18, 2025East Valley Water District was formed in 1954 and provides water and wastewater services to107,000 residents within the cities of San Bernardino and Highland, and portions of SanBernardino County.EVWD operates under the direction of a 5member elected Board.COMMISSIONERSVacantCommissioner Jose IbarraCommissionerJeannie LindbergCommissioner Judy WalshCommissionerDwayne AnthonyCommissioner Byanka VelascoCommissionerMark FalconeCommissioner William RinglandPublic Affairs/Conservation ManagerCommunity Advisory Commission MeetingNovember 18, 2025 6:00 PM31111 Greenspot Road, Highland, CA 92346www.eastvalleywater.govPLEASE NOTE:Materials related to an item on this agenda submitted to the Board after distribution of theagenda packet are available for public inspection in the District’s office located at 31111Greenspot Rd., Highland, during normal business hours. Also, such documents are availableon the District’s website at eastvalley.org and are subject to staff’s ability to post thedocuments before the meeting.Pursuant to Government Code Section 54954.2(a), any request for a disabilityrelatedmodification or accommodation, including auxiliary aids or services, that is sought in orderto participate in the above agendized public meeting should be directed to the District Clerkat (909) 8854900 at least 72 hours prior to said meeting.
In order to comply with legal requirements for posting of agenda, only those items filed
with the District Clerk by 12:00 p.m. on Wednesday prior to the following Wednesday
meeting not requiring departmental investigation, will be considered by the Board of
Directors.
CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
PUBLIC COMMENTS
Any person wishing to speak to the Board of Directors is asked to complete a Speaker Card
and submit it to the District Clerk prior to the start of the meeting. Each speaker is limited to
three (3) minutes, unless waived by the Chairman of the Board. Under the State of California
Brown Act, the Board of Directors is prohibited from discussing or taking action on any item
not listed on the posted agenda. The matter will automatically be referred to staff for an
appropriate response or action and may appear on the agenda at a future meeting.
AGENDA – This agenda contains a brief general description of each item to be considered.
Except as otherwise provided by law, no action shall be taken on any item not appearing on
the following agenda unless the Board of Directors makes a determination that an emergency
exists or that a need to take immediate action on the item came to the attention of the District
subsequent to the posting of the agenda.
1.Approval of Agenda
APPROVAL OF CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the Board of Directors to be
routine and will be enacted in one motion. There will be no discussion of these items prior to
the time the board considers the motion unless members of the board, the administrative staff,
or the public request specific items to be discussed and/or removed from the Consent
Calendar.
2.Approve the August 19, 2025 Community Advisory Commission Meeting Minutes
INFORMATIONAL ITEMS
3.Industry Benchmark Updates
4.Local Hazard Mitigation Plan
REPORTS
5.Commissioners’ Comments
6.Staff’s Comments
ADJOURN
Agenda Item
#2
November 18, 20251
Meeting Date: November 18, 2025
Agenda Item #2
Consent Item
1
6
8
4
Regular Meeting
TO: Commission Members
FROM: Public Affairs/Conservation Manager
SUBJECT: Approve the August 19, 2025 Community Advisory Commission Meeting
Minutes
RECOMMENDATION
That the Community Advisory Commission approve the August 19, 2025 meeting
minutes.
DISTRICT PILLARS AND STRATEGIES
V - Community Engagement, Advocacy, and Leadership
a. Utilize Effective Communication Methods to Foster Exceptional Community
Relations
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
William Ringland
Public Affairs/Conservation Manager
ATTACHMENTS
2025_08_19 Minutes
Page 1 of 3
2
3
7
9
Draft pending approval
EAST VALLEY WATER DISTRICT August 19, 2025
COMMUNITY ADVISORY COMMISSION
MINUTES
PUBLIC COMMENTS
APPROVAL OF AGENDA
Page 2 of 3
2
3
7
9
APPROVAL OF CONSENT CALENDAR
1. Approve the May 20, 2025 Community Advisory Commission Meeting Minutes
A motion was made by Commissioner Lindberg, seconded by Commissioner
Falcone, that the Commission approve the Consent Calendar as submitted.
The motion carried by the following:
Ayes: Anthony, Falcone, Ibarra, Lindberg, Walsh
Noes: None
Absent: Velasco
The Public Affairs/Conservation Manager provided a brief overview of the Program
Strategy document, which outlines the framework used by the Public Affairs team to align
its efforts with the District’s 5-Year Work Plan and overall organizational goals.
He identified the District’s top three demographic groups and highlighted the importance
of maintaining effective communication with these key audiences. The Public
Affairs/Conservation Manager provided an overview of Public Affairs projects for this fiscal
year, including the Crisis Communications Plan update, Facility Tour Program
enhancements, Strategic Communications Plan, and Educational Augmented Reality
Assessment and Development.
The Public Affairs Supervisor provided a presentation highlighting additional public
engagement activities conducted by the Public Affairs team, including traditional outreach
methods such as bill inserts and community presentations, as well as digital platforms
such as social media and email communications.
Information only, no action required.
The Director of Engineering and Operations provided an update on the Sterling Natural
Resource Center (SNRC). He reported that the state-of-the-art facility is currently
producing approximately 6.3 million gallons per day of recycled water, with the capacity
to treat up to eight million gallons per day. He reviewed the treatment process and noted
that, to accommodate increased flow and maintenance needs, construction has
commenced on the installation of a fifth Membrane Bioreactor (MBR) filter train.
Information only, no action required.
Page 2 of 3
2
3
7
9
Page 3 of 3
2
3
7
9
COMMISSIONERS’ COMMENTS
Mr. Anthony thanked staff for their presentations.
Mr. Falcone thanked Mr. Noelte for his presentation.
Mr. Ibarra thanked staff for their presentations and expressed his appreciation for their
knowledge and expertise.
Ms. Lindberg commended District staff for their extensive knowledge.
Ms. Walsh thanked staff for the information presented this evening and commended staff
for maintaining all District vehicles in excellent condition.
Information only, no action required.
The Public Affairs/Conservation Manager provided updates on the upcoming Conservation
Workshop, the Community Facilities Tour, and distributed the Water Education
Foundation Guide on Water Conservation.
Information only, no action required.
The meeting adjourned at 7:50 p.m.
William Ringland
Public Affairs/Conservation Manager
Agenda Item
#3
November 18, 20251
Meeting Date: November 18, 2025
Agenda Item #3
Informational Item
1
6
8
5
Regular Meeting
TO: Commission Members
FROM: Finance Manager
SUBJECT: Industry Benchmark Updates
RECOMMENDATION
This agenda item is for informational purposes only, no action is required.
BACKGROUND / ANALYSIS
East Valley Water District is committed to delivering exceptional service to its
community, customers, and stakeholders. As part of its continuous improvement
efforts, the District has established Industry Benchmarks that offer valuable insights
into its performance relative to others in the industry.
By leveraging these benchmarks, the District can enhance its operations, foster trust
and transparency with stakeholders, and ensure that it continues to invest resources in
building a safe and reliable public utility. The set of Industry Benchmarks have been
developed to provide both the Governing Board and stakeholders a resource to assess
various District functions including:
Finance:
•Operating Reserve Fund Target Level – This fund is maintained to cover
unanticipated operating expenses and to support routine cash flow needs. The
target balance is set at no less than 90 days and no more than 120 days of the
District’s budgeted total operating expenses. The Operating Fund reserve met
the maximum target of 120 days for Fiscal Year 2025, which equates to $13.97
million, with an ending balance of $13,979,954.
•Capital Replacement Reserves – This reserve is established to fund the
replacement of capital assets at the end of their useful lives. The target minimum
balance is set at twice the five-year average of the District’s annual Capital
Improvement Plan (CIP) budget, or $12.23 million. The reserve ended the fiscal
year at $5 million, below the established target. Any excess revenues over
expenditures at the close of Fiscal Year 2025 were allocated to this reserve.
Overall, the District experienced an $860,443 reduction in unrestricted net
position for the year.
Agenda Item
#3
November 18, 20252
Meeting Date: November 18, 2025
Agenda Item #3
Informational Item
1
6
8
5
Operations:
•Miles of Sewer Cleaned – The percentage of the District’s wastewater collection
system cleaned annually. The U.S. Environmental Protection Agency (EPA)
Operation and Maintenance Fact Sheet recommends the minimal annual average
cleaning of 30% of the total sewer collection system. The District’s Operations
Department set a goal to clean at least 60% of the system and successfully
achieved 62% during Fiscal Year 2025.
•Main Line Leaks – This metric measures the condition of the water distribution
system, expressed as the annual number of leaks per 100 miles of distribution
piping. For Fiscal Year 2025, the District experienced 20 leaks per 100 miles, an
improvement from 32 leaks in the prior year. While this remains above the
industry standard, the reduction reflects progress in system maintenance efforts.
A significant portion of leaks continues to be attributed to aging pipe materials,
and the District has begun implementing its Mainline Replacement Program to
proactively address this issue and enhance long-term system reliability.
•Staffing Efficiencies – Provides a measure of employee efficiency as expressed by
the total number of active accounts serviced by employees (as FTEs) per year.
District neighboring agencies average 212 accounts per employee where the
District handled 291 accounts per EVWD employee for FY 2024-25.
Administration:
•Water Affordability – This indicator measures the affordability of water service as
a percentage of local Median Household Income (MHI), as reported by the
District. The U.S. EPA recommends that the average cost of water not exceed
2.5% of MHI. For Fiscal Year 2025, the District maintained an affordability ratio
well below the target at 1.05%, demonstrating continued commitment to
providing high-quality water service at a reasonable cost to customers.
Customer Engagement:
•Average Customer Service Wait Time – Average time a caller must wait on hold
before they can speak to an agent or Customer Service Representative during
the reporting period. In Fiscal Year 2025 the average wait time increased slightly
to 27 seconds from 20 seconds the prior year.
Industry Benchmarks are incorporated in the annual budget document along with
periodic presentations to the Governing Board.
DISTRICT PILLARS AND STRATEGIES
IV - Planning, Maintenance, and Preservation of District Resources
d. Enhance Planning Efforts that Respond to Future Demands
Agenda Item
#3
November 18, 20253
Meeting Date: November 18, 2025
Agenda Item #3
Informational Item
1
6
8
5
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Rudy Guerrero
Finance Manager
ATTACHMENTS
Presentation-Industry Benchmark Updates FY 2024-25
FY 2024-25
Rudy Guerrero, Finance Manager
November 18, 2025
Industry Benchmarks
INDUSTRY BENCHMARKS
•Presented Annually
•Measures Performance of
Strategic Initiatives
•Comparison Data Based on:
•District goals
•Industry guidelines
•Neighboring water/wastewater
agencies
2
3
FINANCE
OPERATING RESERVE FUND
4
Fiscal Year
Op
e
r
a
t
i
n
g
R
e
s
e
r
v
e
(
M
i
l
l
i
o
n
s
)
2020-21 2021-22 2022-23 2023-24 2024-25
$16
$12
$8
$4
$0
9 9
15 13
14
7 8 9
13
14
District-Wide Ending Operating Reserve Target Level Maximum
CAPITAL REPLACEMENT RESERVE FUND
5
Fiscal Year
Ca
p
i
t
a
l
R
e
p
l
a
c
e
m
e
n
t
R
e
s
e
r
v
e
(M
i
l
l
i
o
n
s
)
2020-21 2021-22 2022-23 2023-24 2024-25
$0
$2
$4
$6
$8
$10
$12
$14
$16
$ 10.0 $ 10.0 $ 10.0 $ 10.9
$ 12.2
Restricted for Future Capital Expansion Projects at YE Target Reserve Balance
6
OPERATIONS
SEWER PIPELINE MAINTENANCE
7
Fiscal Year
Se
w
e
r
P
i
p
e
l
i
n
e
C
l
e
a
n
e
d
(
P
e
r
c
e
n
t
)
2020-21 2021-22 2022-23 2023-24 2024-25
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
69%
94%
77%84%
62%
EPA Target
WATER MAIN LEAKS
8
Fiscal Year
Ma
i
n
L
e
a
k
s
(
P
e
r
1
0
0
M
i
l
e
s
)
2020-21 2021-22 2022-23 2023-24 2024-25
0
10
20
30
40
50
60
30 29
51
32
20
AWWA Median
STAFFING EFFICIENCIES
9
Fiscal Year
#
o
f
A
c
c
o
u
n
t
s
P
e
r
O
n
e
E
m
p
l
o
y
e
e
2020-21 2021-22 2022-23 2023-24 2024-25
0
50
100
150
200
250
300
350 326
287 285 298 291
Neighboring Agencies Average Accounts Per Employee
10
WATER RATES
WATER AFFORDABILITY
11
Fiscal Year
Av
g
.
W
a
t
e
r
B
i
l
l
vs
.
Me
d
i
a
n
H
o
u
s
e
h
o
l
d
I
n
c
o
m
e
2020-21 2021-22 2022-23 2023-24 2024-25
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
1.2%1.2%1.1%1.1%1.0%
EPA Max Target
12
CUSTOMER ENGAGEMENT
CALL WAIT TIME
13
Fiscal Year
Wa
i
t
T
i
m
e
(
S
e
c
o
n
d
s
)
2020-21 2021-22 2022-23 2023-24 2024-25
0
10
20
30
40
50
60
70
80
90
100
25 32 37
20 27
AWWA Median Avg. Wait Time
QUESTIONS?
Agenda Item
#4
November 18, 20251
Meeting Date: November 18, 2025
Agenda Item #4
Informational Item
Regular Meeting
TO: Commission Members
FROM: Director of Administrative Services
SUBJECT: Local Hazard Mitigation Plan
RECOMMENDATION
This agenda item is for informational purposes only, no action is required.
DISTRICT PILLARS AND STRATEGIES
III - Organizational Resiliency
a. Advance Emergency Preparedness Efforts
FISCAL IMPACT
There is no fiscal impact associated with this agenda item.
Respectfully submitted:
________________
Kerrie Bryan
Director of Administrative Services
ATTACHMENTS
Presentation
Outreach Flyer
Community Advisory Commission
November 18, 2025
2025 Local Hazard Mitigation
Plan (LHMP)
INTRODUCTION
•EVWD is updating their LHMP
•Plan must be updated every 5 years
to be eligible for Federal and State
grants
•EVWD is sourcing your feedback
2
HAZARD MITIGATION
•Identifies Natural hazards
•Earthquakes, floods, and wildfires
•Identifies Man-made hazards
•Cyberattacks, HAZMAT
•LHMP assesses risk and
mitigation measures
3
WHY LHMPS MATTER
•Important source of State and
Federal grant funds
•Natural hazards are causing
increasingly greater damage
each year, especially wildfires
•More people live in
hazard-prone areas
•Increased costs of disaster
response and recovery
4
HAZARDS REVIEW
Hazards included in the LHMP:
5
•Climate
Change
•Cyberattack
•Dam Failure &
Inundation
•Drought
•Earthquakes
•Flooding
•HAZMAT
Incident
•Heat Wave
•Landslide
•Power
Loss/PSPS
•Severe
Storms
•Wildfire
MITIGATION ACTIONS
•“Mitigation actions” are any projects, investments, or
improvements that could reduce damage from a
hazard
•Based on EVWD and community priorities
•Included based on cost, duration, and impact
•Mitigation measures directed by EVWD
•All must be tied to a funding mechanism and hazard
6
EXAMPLE ACTIONS
•Identify pipelines that cross known
fault lines
•Where appropriate, install flexible
piping and fortified connections at
Fault Zones
•Related Hazard: Earthquake
•Priority Level: Medium
•Timeframe: 5 years
7
EXAMPLE: EARTHQUAKE HAZARD
8
EXAMPLE ACTIONS
9
•Establish and reinforce defensible
spaces around District facilities,
water tanks, and other major
infrastructure
•Focus on areas near Fire Hazard
Severity Zones
•Related Hazard: Wildfire
•Priority Level: Medium
•Timeframe: Ongoing (Annually)
EXAMPLE: WILDFIRE HAZARD
10
PUBLIC REVIEW DRAFT
11
•EVWD will post a draft of the LHMP for public comment on the EVWD
website
•Instructions for comments and my contact information will accompany
the draft
•Focus areas
•Risk Assessment, Mitigation Actions
•Comments will be addressed in report
•Comment period will be open for three (3) weeks
•LHMP will be sent directly to the CAC’s members
QUESTIONS?
LOCAL HAZARD MITIGATION PLAN SURVEY
YOUR INPUT MATTERS!
A Local Hazard Mitigation Plan (LHMP) identifies actionable steps to reduce or eliminate
long-term risks from natural and human-caused hazards, minimizing future damage, and
enhancing community safety and resilience.
East Valley Water District is updating the LHMP to identify the hazards that can impact the
San Bernardino Valley service area, and public involvement is critical to the plan's success.
For more information, visit
eastvalleywater.gov/LHMP.
What is included in the LHMP?
Investing in hazard
mitigation today saves money,
protects homes, and speeds
up recovery after disasters!
DID YOU KNOW?
•Strategies to protect homes and businesses
•Plans for emergency response improvements
•Updates to safeguard our environment
The plan focuses on flooding,
wildfires, earthquakes, severe
weather, and more to ensure that the
District remains safe and prepared.
PLANNING AHEAD
SCAN QR CODE TO TAKE SURVEY